Summary
Overview
Work History
Education
Skills
Timeline
Generic

Christy Van Cleave

Galveston,TX

Summary

Highly motivate to partner with or work for non profit entities in my local communities that serve disadvantaged youth.

Overview

16
16
years of professional experience

Work History

School Based Monitor

Big Brother Big Sister of the Gulf Coast
Galveston, TX
08.2023 - Current
  • Carry out weekly visits to Galveston County elementary schools to oversee, provide outreach activities and guide interaction with under privileged children who are meeting with their "big brother" or "big sister".
  • Assess needs of youth in one-on-one interviews.
  • Cultivate and develop relationships with existing school based partners to identify additional youth in need of mentorship and eligible mentors who are good candidates for the youth.

Dispatcher/Driver Manager

Heniff Transportation
Geismar, LA
06.2017 - 04.2018
  • Manage Drivers and equipment for liquid bulk chemical shipments.
  • Updated records of driver locations, delays, and cancellations.
  • Assigned drivers to appropriate routes based on customer needs.
  • Coordinated with other dispatchers to ensure efficient delivery schedules were met.
  • Tracked vehicles using GPS technology and provided real-time status updates as needed.
  • Performed administrative duties such as filing paperwork, updating databases, and preparing documents for review by management staff.
  • Managed a large volume of phone calls while ensuring accuracy in data entry.
  • Verified driver credentials prior to assigning them a route or task.
  • Ensured compliance with safety regulations and company policies.
  • Utilized various software systems to facilitate movement, planning and scheduling.

Branch Customer Service Representative

Trimac Transportation
Geismar, LA
09.2015 - 06.2017
  • Answered customer inquiries and resolved complaints in a timely manner, escalating more complex issues to supervisors when necessary.
  • Trained new employees on proper customer service techniques and branch operations procedures.
  • Resolved conflicts between customers through effective communication skills while maintaining professionalism at all times.
  • Created friendly connections and developed rapport with customers by providing outstanding, personalized service.

Temp to Perm - Contract Employee

Advantage Resourcing
Gonzales, LA
04.2015 - 09.2015
  • Assigned to Service Transport in St
  • Gabriel, LA
  • Assisted in the coordination of shipments, ensuring all documentation was accurate and up to date.
  • Verified accuracy of incoming and outgoing shipments against bills of lading.
  • Ensured proper storage of materials according to company regulations.
  • Coordinated with carriers for timely pickups and deliveries as well as resolving any discrepancies or issues that may arise during transport.
  • Provided customer service support by responding to inquiries regarding shipment statuses or other logistics related issues.
  • Tracked shipments utilizing various tracking systems such as EDI.
  • Developed relationships with external partners such as carriers, brokers, customers.
  • Prepared necessary reports on daily activities for management review.
  • Assisted in training new employees on logistics procedures and policies.
  • Relayed information between drivers and recipients regarding ETA and potential delays.

Terminal Administrator/Human Resource Assistant

McKenzie Tank Lines
Saint Gabriel, LA
01.2010 - 06.2010
  • Provided general administrative support to staff members.
  • Prepared reports on various projects for management review.
  • Updated databases with new employee information, job changes and terminations.
  • Performed data entry tasks into computer databases from paper documents.
  • Monitored emails, sorted mail and distributed correspondence accordingly.
  • Supported departmental activities by providing clerical assistance as needed.
  • Responded promptly to customer complaints in a professional manner.
  • Answered telephones to take messages or redirect calls to appropriate colleagues.
  • Provided administrative support for recruitment, selection, orientation, and training activities.
  • Conducted employee onboarding processes including benefits enrollment and completion of required paperwork.
  • Scheduled job interviews and coordinated travel arrangements for candidates.
  • Assisted with the administration of employee benefit plans including health insurance, retirement plans, tuition reimbursement programs.

Account Executive/3rd Party Logistics Coordinator

Logistics Management Resources 3PL
Baton Rouge, LA
06.2008 - 01.2010
  • Negotiated contracts with clients to ensure profitable outcomes for the company.
  • Provided timely customer service support to resolve any issues quickly and efficiently.
  • Created reports to track shipment progress, delivery times, and costs associated with transport.
  • Coordinated with suppliers to ensure timely deliveries of goods.
  • Drafted policies regarding storage, distribution, and transportation of products.
  • Ensured compliance with government regulations related to freight forwarding activities.
  • Implemented cost-saving measures such as route optimization for shipments.
  • Negotiated contracts with carriers for optimal pricing on transportation services.
  • Resolved customer complaints related to shipping issues or delays in transit times.
  • Reviewed invoices from carriers and vendors for accuracy prior to processing payments.
  • Investigated claims of damaged cargo or lost shipments in order to determine cause and remedy.
  • Maintained high standards of internal and external customer service.
  • Reconciled shipment data between multiple systems to maintain alignment.
  • Implemented ordering, tracking and billing systems and associated processes to streamline procedures.
  • Negotiated freight in alignment with specifications and needs and monitored compliance with budgets.
  • Scheduled, coordinated and monitored the movement of trucks to ensure timely delivery of goods.
  • Monitored driver performance and provided feedback on areas for improvement.
  • Maintained communication with drivers regarding routes, load information and delivery updates.
  • Assigned loads to drivers based on customer requirements and availability.
  • Ensured all paperwork was completed accurately and in a timely manner.
  • Resolved any issues or problems that arose during transport operations.

Education

License through Louisiana State Board of Cosmetology in Cosmetology - Cosmetology/Barbering

Denham Springs College of Cosmetology
Denham Springs, LA
01.2012

Some College (No Degree) - Pre-Law/Honors Program

University of New Orleans
New Orleans, LA
07-2004

Some College (No Degree) - Pre Law/Honors Program

Southeastern Louisiana University
Hammond, LA
12-2003

Certificate of Accounting/Bookkeeping - Fundamentals of Accounting

Job Training Partnership Act/Workforce Investment
Natalbany, La
05-1997

Skills

  • Verbal and Written Communication
  • Schedule Management
  • Correspondence Preparation
  • Spreadsheet Development
  • Clerical Support
  • Word Processing
  • Basic Accounting
  • Partnership Building
  • Cultural Competency
  • Business Administration
  • Customer Service
  • Human Resources Management
  • Goal Setting
  • Business Planning
  • MS Office
  • Computer Skills
  • Technical Proficiency
  • Managing Operations and Efficiency
  • Skilled Multi-Tasker

Timeline

School Based Monitor

Big Brother Big Sister of the Gulf Coast
08.2023 - Current

Dispatcher/Driver Manager

Heniff Transportation
06.2017 - 04.2018

Branch Customer Service Representative

Trimac Transportation
09.2015 - 06.2017

Temp to Perm - Contract Employee

Advantage Resourcing
04.2015 - 09.2015

Terminal Administrator/Human Resource Assistant

McKenzie Tank Lines
01.2010 - 06.2010

Account Executive/3rd Party Logistics Coordinator

Logistics Management Resources 3PL
06.2008 - 01.2010

License through Louisiana State Board of Cosmetology in Cosmetology - Cosmetology/Barbering

Denham Springs College of Cosmetology

Some College (No Degree) - Pre-Law/Honors Program

University of New Orleans

Some College (No Degree) - Pre Law/Honors Program

Southeastern Louisiana University

Certificate of Accounting/Bookkeeping - Fundamentals of Accounting

Job Training Partnership Act/Workforce Investment

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