CHRISTYL V. HOOKS
Los Angeles
Summary
Motivated individual with extensive experience in customer service, administrative work, and education. Has strong interpersonal, analytical, and prioritization skills. To secure this position it’s vital to adapt in a fast-paced environment, while focusing on student success. My goal is to focus on administrative and coordinating roles, I understand the positions may also involve assisting with special projects, administrative tasks and analytical skills.
Overview
21
21
years of professional experience
Work History
University Registrar Assistant
West Coast University/ Medical & Nursing College
01.2018 - Current
- Interpreting and enforcing university academic policies and procedures, ensuring compliance with accreditation requirements.
- Serving as a liaison between students and the institution and ensuring a positive and supportive environment for students.
- Managing the student information system, including data integrity, reporting, and system upgrades.
- Working with academic departments, faculty, and students to address academic issues, provide information, and ensure smooth operations.
- Advising, counseling, event planning, and coordinating student services.
- Manages all aspects of student records, registration, and academic policies.
- Responsible for maintaining student information, ensuring compliance with regulations, and supporting the academic community.
- Facilitate registration, make updates to academic records, evaluate transfer credit, and provide services, such as transcripts and enrollment verifications.
- Processes registration requests, schedules class and maintains class lists, enforces the rules for entering or leaving classes, and keeps a permanent record of grades and marks.
Director of Registrar
Los Angeles Ort College
01.2016 - 01.2018
- Develops communication plan for admission and registration of students.
- Publishes the schedule of admission and registration dates and times.
- Establishes and maintains an admission and registration annual calendar of events and tracks benchmark activities.
- Develops, recommends, organizes and administers the college’s policies and procedures.
- Supervises administrative support staff.
- Hire, evaluates, trains, disciplines and recommends dismissal of staff as necessary.
- Monitors compliance with government regulations; ensures that FERPA standards are adhered and oversees the retention, security and confidentiality of student’s records.
- Maintain all students’ physical and computerized records.
Student Service Coordinator / Student Advisor
International Career Development and Colleges
01.2013 - 01.2016
- Monitored students’ attendance and performance.
- Providing students with guidance on course selection, graduation requirements, and academic policies.
- Developing and implementing strategies to improve student retention rates.
- Working with students, staff, and faculty to implement student success and equity goals.
- Organizing and facilitating workshops, informational sessions, and other events.
- Serving as a point of contact between students, faculty, and administrative staff.
- Assisted students with personal resources.
- Planning and implementing new student orientation and other orientation programs.
- Arranged meetings with students due to termination or cancellation.
- Worked closely with Campus Director and Operations Manager to enforce school policy.
- Collected and coordinated students’ payments.
Compliance & Quality Control Auditor
International Career Development and Colleges
01.2010 - 01.2013
- Audits and evaluates live and recorded telephone conversations between students and employees.
- Monitors Student and Career Services Departments’ daily performance.
- Provides verbal and written warning to employees.
- Regularly meets with employers for training purposes.
- Knowledgeable with all appropriate laws, rules, regulations, and standards from Bureau for Private Postsecondary Education, Family Educational Rights and Privacy Act, Accrediting Commission of Career Schools and Colleges, and Department of Education.
- Facilitates one-on-one compliance and customer service training to promote professional improvement and enforce compliance.
Receptionist / Office Manager
Mantra Films
01.2005 - 01.2009
- Coordinated interviews and meetings with new hires.
- Organized department activities for Human Resources.
- Acted as a liaison with other departments and higher management.
- Managed, organized, and prioritized all administrative duties.
- Managed all FedEx, DHL and UPS shipments.
- Monitored employees parking card activation/cancellation.
- Audited payroll checks for Call Center employees and EDD claims.
Education
Bachelor of Science - Business Management
University of Phoenix
01.2010
Skills
- Communication & Interpersonal Skills
- Critical & Analytical Skills
- Organizational & Planning Skills
- Proficiency with student information systems
Accomplishments
During my employment at West Coast University I received, employee of the year award, which is a high form of internal acknowledgment for my outstanding performance, behavior, and contributions throughout the year.
Qualifications Summary
Motivated individual with extensive experience in customer service, administrative work, and education. Has strong interpersonal, analytical, and prioritization skills. To secure this position it’s vital to adapt in a fast-paced environment, while focusing on student success. My goal is to focus on administrative and coordinating roles, I understand the positions may also involve assisting with special projects, administrative tasks and analytical skills.
Timeline
University Registrar Assistant
West Coast University/ Medical & Nursing College
01.2018 - Current
Director of Registrar
Los Angeles Ort College
01.2016 - 01.2018
Student Service Coordinator / Student Advisor
International Career Development and Colleges
01.2013 - 01.2016
Compliance & Quality Control Auditor
International Career Development and Colleges
01.2010 - 01.2013
Receptionist / Office Manager
Mantra Films
01.2005 - 01.2009
Bachelor of Science - Business Management
University of Phoenix
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