Christyle McDuffie
Humble,TX
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
9
9
years of professional experience
Work History
Insurance Verification Specialist
TTEC
2023.09 - Current
- Accurately verified patient insurance coverage, eligibility, and benefits, including deductibles, co-payments, and out-of-pocket expenses.
- Obtained necessary authorizations and posted payments for procedures and services as required by insurance carriers.
- Educated patients on their insurance benefits and financial responsibilities, addressing any questions or concerns.
- Efficiently entered patient insurance information into the electronic health record (EHR) system.
- Managed high volume claims , prioritizing task to meet goals.
Flight Attendant
United Express
2021.10 - Current
- Prioritized passenger safety and security throughout the flight, ensuring compliance with all safety procedures and regulations.
- Provided exceptional customer service to all passengers, addressing their needs and concerns in a friendly and professional manner.
- Performed pre-flight and post-flight duties, including safety checks, boarding procedures, and aircraft preparation.
- Demonstrated flexibility and adaptability amidst schedule changes and delays, while maintaining excellent customer service
- Communicated important flight information and announcements to passengers and flight crew
Assistant Store Manager
FedEx Office
2019.03 - 2022.03
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Achieved top performance by strategically adapting to rapidly changing, competitive environment.
- Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
- Assisted the store manager in overseeing daily operations, including staffing, scheduling, training, and performance management.
- Motivated, coached, and developed team members to ensure optimal performance and customer satisfaction.
- Drove sales and revenue growth by actively promoting FedEx Office products and services.
Credentialing Specialist
HCA Healthcare: Parallon
2016.03 - 2017.03
- Managed the entire credentialing process for healthcare providers, including verifying licenses, certifications, education, and experience.
- Communicated effectively with healthcare providers and their representatives throughout the credentialing process.
- Conducted regular audits and quality assurance reviews to ensure the integrity of the credentialing process.
- Ensured compliance with all relevant credentialing regulations and standards, such as Joint Commission, CMS, and state licensing boards.
Education
Bachelor of Science - Nursing
Lone Star College System
Houston05.2026
Skills
- Medical Billing
- Medicaid knowledge
- Data Security and Confidentiality
- Coordination and Scheduling
- Attention to Detail
- Communication and Interpersonal Skills
- Sales Development
- Handling Customer Complaints
- HIPAA Compliance
- Understanding of medical terms
Timeline
Insurance Verification Specialist
TTEC
2023.09 - Current
Flight Attendant
United Express
2021.10 - Current
Assistant Store Manager
FedEx Office
2019.03 - 2022.03
Credentialing Specialist
HCA Healthcare: Parallon
2016.03 - 2017.03
Bachelor of Science - Nursing
Lone Star College System
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