CHRISTY LOY

Full responsibility for combined $20m in targeted sales for a distinct luxury lifestyle brand leader in downtown Minneapolis.

• Maintained 119% RPI for W Minneapolis with year over year growth in competitive set ranking for REVPAR.
• Successful re-opening and renovation launch including driving $200k in incremental revenue through community based sales initiatives.
• Led citywide hotel association efforts to secure support and funding for tourism activities and strategic growth.
• Managed cash flow and staff deployment to achieve better than targeted profitability.
• Built exceptional owner & 3rd party relationships through ownership transition of two properties.

Directly responsible for all sales, guest experience, associate engagement and operations of 510 room dual property with 15,000 square feet of meeting space and revenues exceeding $36M annually.

• Led two year drive for guest experience that resulted in top five finish in Intent to Recommend for Element.
• Awarded Element General Manager of the year 2017.
• Achieved best in class talent engagement scores in 2016 & 2017 including 100% direct report engagement

Opening hotel manager for dual lifestyle brands Aloft & Element Boston Seaport.

• Achieved revenues of 126% of proforma budget at Aloft and 124% of proforma budget at Element with RevPAR indices 10 points higher than budget.
• Led union contract negotiation resulting in $650,000 in negotiated savings over implementation.
• Ranked in top 15% for guest experience scores in 2016 for Element.

Executive leadership of all areas of $25m hotel operations including 39,000 square feet of meeting space, 500 guest rooms and 185 associates in the western suburbs of Chicago.

• Peak performance achieved in 2014 guest experience scores, rooms productivity, and F&B profitability
• Secured capital funding for key improvements projects through strategic analysis & owner communication
• Associate engagement best in class scores for 2014 & 2015.

Provided strategic direction and efficiency for 175 union housekeeping and laundry associates with a strong focus on cleanliness, service culture transformation, and consistent financial performance for 1214 guest rooms in the Chicago downtown market.

• Executed successful room renovation over three phases for all 1214 rooms and 125,000 sqft of meeting space.
• Oversaw all expense management including capital expenditures for budget totaling $6.9 million in other expenses and a labor budget of $11.6 million.
• Consecutive annual improvement in corporate quality assurance Cleanliness Audits with scores of 89%, 92%,93% respectively.

Executive committee member guiding 12 operating managers and supervisors for the front office and guest services, the Sheraton Club Lounge, business services and the spa.

• Grew rooms other revenue category to 185% of budget ($1.3 million in no-show & reservation change fees).

Facilitated and directed all guest service operations as department leader for concierge, bell, door, business center,package room, club lounge and PBX operators with 3 union operating departments. Primary hotel manager on duty and senior leadership presence for the hotel in all evening and weekend shifts.

• Posted a $200,000 reduction in service promise compensation costs through implementation of the custom compensation matrix.

Career start as rooms division administrator in charge of payroll, filing and all administrative tasks. Promoted successively in my first year to lead front desk operations with a focus on training to achieve brand standard goals.