Summary
Overview
Work History
Education
Skills
Timeline
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Christy Martinez

Christy Martinez

Brooklyn,NY

Summary

Professional Bartender with extensive knowledge of spirits and engages customers one-on-one. Friendly, open and committed to building customer base by providing positive service experience.

Overview

12
12
years of professional experience

Work History

Bartender

The Loft in Flatiron
New York, New York
06.2022 - Current
  • Prepare wide selection of mixed drinks in fast-paced environment
  • Maintain clean and organized area
  • Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
  • Performed opening and closing duties, , setting up for incoming shift, and taking inventory.
  • Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
  • Applied knowledge to create innovative cocktails, enhance flavor profiles and expertly pair food and drinks.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.

Sr. Case Coordinator

Queens Comprehensive Perinatal Council
New York
09.2021 - 06.2022
  • Outreach to identify cases
  • Complete TASA care coordination needs assessment
  • Conduct home visits
  • Establish professional linkages with other networks
  • Improved patient outcomes by closely monitoring implementation of individualized care plans.
  • Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
  • Established strong relationships with patients and families, fostering trust and open communication regarding their care needs.
  • Partnered with local organizations to expand access to social and community services.
  • Assisted clients in achieving self-sufficiency by connecting them with relevant community resources and support services.
  • Acted as an advocate for clients when necessary, ensuring their needs were met and their voices heard throughout the case management process.
  • Contributed to the creation of a supportive work environment by actively participating in team meetings, sharing resources, and offering constructive feedback to colleagues.
  • Efficiently managed caseloads while prioritizing urgent cases to ensure prompt attention was given when needed most.

Bartender

ELmekkah Bar and Grill
New York
03.2019 - 03.2020
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Crafted special drink and cocktail menu items for seasonal offerings.
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
  • Practiced safe work habits, wearing protective equipment and consistently following MSDS and OSHA standards.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
  • Assisted with inventorying beverage stock and bar supplies.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Applied knowledge to create innovative cocktails, enhance flavor profiles and expertly pair food and drinks.

Waitress

Applebees
New York, New York
03.2018 - 01.2019
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Trained new servers on restaurant policies and procedures.
  • Met with chef to review daily specials and menu changes.
  • Greeted new customers, discussed specials, and took drink orders.
  • Checked guests' identification before serving alcoholic beverages.
  • .Elevated overall guest experience by addressing dietary restrictions or allergies when recommending menu items to patrons.
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Collaborated with team members to consistently provide efficient service during peak hours.
  • Processed orders and sent to kitchen employees for preparation.
  • Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
  • Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.

Bartender and Waitress

Los Marineros
New York
10.2017 - 11.2018
  • Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
  • Built relationships with vendors to manage orders and negotiate costs.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Served high customer volumes during special events, nights, and weekends.
  • Mixed unique and interesting cocktails for customers, including bar specials.
  • Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Provided timely tableside assistance to guests requiring additional condiments or utensils.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Ensured food safety compliance by adhering to proper handling procedures when serving dishes.
  • Managed high volume of customers during peak hours, maintaining prompt and efficient service.

Teller

Ridgewood Savings Bank
New York
08.2015 - 09.2017
  • Provided information about products and services
  • Maintained friendly and professional customer interactions.
  • Disbursed cash and checks accurately while maintaining security of cash drawers.
  • Assisted with training of new tellers on policies and procedures.
  • Assisted customers with banking needs and inquiries.
  • Streamlined teller operations by maintaining organized workspaces and adhering to policies and procedures.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Contributed to a positive work environment by demonstrating professionalism, courteousness, and a strong work ethic.

Guidance Counselor Intern

Brooklyn Lab High School
Brooklyn, NY
09.2016 - 06.2017
  • Meet with students to discuss academic goals
  • Update student’s information on ATS
  • Arrange students’ schedules
  • Send out letters to parents
  • Create flyers and organize student events
  • Used data to monitor students' progress and recommend solutions for improvement.
  • Assisted in the development of comprehensive educational plans for students, ensuring that they were on track for graduation and post-secondary success.
  • Maintained positive relationships with students, faculty, alumni, and administration.
  • Assisted high school seniors complete college applications and meet requirements necessary for graduation.
  • Provided support during parent-teacher conferences to discuss student progress reports while addressing any concerns related to academic performance or personal development.
  • Improved student outcomes by providing individualized guidance and support to a diverse group of students.
  • Partnered with parents and guardians to promote student success in school environment.
  • Oversaw career and job fairs to connect students with area schools and employers.
  • Assisted students in exploring and selecting career paths.

Cashier

Sbarros
New York, NY
07.2014 - 08.2015
  • Customer Service
  • Count draw at the beginning of each shift
  • Bag purchased items
  • Maintain periodic sales reports
  • Maintain a clean work area
  • Resolve customer complaints in a productive manner
  • Take payment in exchange for items purchased

Community Advocacy

Jacob Riis Settlement House
Queens, NY
09.2014 - 06.2015
  • Organize weekly meetings
  • Translate documents, lessons and discussions
  • Provide support to community to sign up for voting
  • Research
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively.
  • Gained strong leadership skills by managing projects from start to finish.
  • Applied effective time management techniques to meet tight deadlines.
  • Developed strong organizational and communication skills through coursework and volunteer activities.
  • Built strong bonds with local cultural organizations by respecting unique differences and specific societal norms.
  • Coordinated with different service providers to meet clients' individual needs.
  • Wrote and distributed informational papers, gave out representative contact information and educated community members about specific issues.
  • Identified community organizations and leaders to establish and nurture relationships to help build awareness and win reforms for public.
  • Led group discussions and activities to meet different community needs.
  • Empowered residents to address neighborhood issues by providing resources and guidance on advocacy strategies.
  • Educated young people about strategies for driving discussions and promoting social changes.

Cashier Fast Food Worker

Associated, Smoothie King
Brooklyn, NY
08.2012 - 06.2014
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Used POS system to enter orders, process payments and issue receipts.
  • Built relationships with customers to encourage repeat business.
  • Enhanced customer satisfaction by providing efficient and friendly service in a fast-paced environment.
  • Implemented proper food handling techniques when receiving shipments, reducing the risk of contamination and ensuring fresh products were served to customers.

Organizer

32BJ SEIU
New York, NY
07.2013 - 08.2013
  • Organize activities for airport workers
  • Lead activities such as rallies and meetings
  • Assist leaders as translator
  • Provide support to workers who choose to be part of the Union
  • Conducted comprehensive research on local policies impacting the community, informing strategic planning efforts.
  • Coordinated and managed volunteer activities for community service projects.
  • Facilitated community outreach to expand participation and support.
  • Recruited and managed volunteer teams.

Education

Mental Health Counseling

Alfred University, CITE
Alfred, NY
June 2024

B.A - Human Services

The New York City College of Technology at CUNY
January 2022

A.A - Human Services

Stella and Charles Guttman Community College
June 2015

Skills

  • Glassware knowledge
  • Food and Beverage Service
  • Hospitality service expertise
  • Interpersonal Communication
  • Payment Processing
  • Liquor, beer, and wine knowledge
  • Drink Preparation
  • Food Service Management
  • Supply and Inventory Maintenance
  • Honest and Dependable
  • Fluency in Spanish
  • TIPS Certified

Timeline

Bartender

The Loft in Flatiron
06.2022 - Current

Sr. Case Coordinator

Queens Comprehensive Perinatal Council
09.2021 - 06.2022

Bartender

ELmekkah Bar and Grill
03.2019 - 03.2020

Waitress

Applebees
03.2018 - 01.2019

Bartender and Waitress

Los Marineros
10.2017 - 11.2018

Guidance Counselor Intern

Brooklyn Lab High School
09.2016 - 06.2017

Teller

Ridgewood Savings Bank
08.2015 - 09.2017

Community Advocacy

Jacob Riis Settlement House
09.2014 - 06.2015

Cashier

Sbarros
07.2014 - 08.2015

Organizer

32BJ SEIU
07.2013 - 08.2013

Cashier Fast Food Worker

Associated, Smoothie King
08.2012 - 06.2014

Mental Health Counseling

Alfred University, CITE

B.A - Human Services

The New York City College of Technology at CUNY

A.A - Human Services

Stella and Charles Guttman Community College

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Christy Martinez