Christy Martinez
Brooklyn,NY
Summary
Professional Bartender with extensive knowledge of spirits and engages customers one-on-one. Friendly, open and committed to building customer base by providing positive service experience.
Overview
12
12
years of professional experience
Work History
Bartender
The Loft in Flatiron
New York, NY
06.2022 - Current
- Prepare wide selection of mixed drinks in fast-paced environment
- Maintain clean and organized area
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Performed opening and closing duties, , setting up for incoming shift, and taking inventory.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Applied knowledge to create innovative cocktails, enhance flavor profiles and expertly pair food and drinks.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Sr. Case Coordinator
Queens Comprehensive Perinatal Council
Queens, NY
09.2021 - 06.2022
- Outreach to identify cases
- Complete TASA care coordination needs assessment
- Conduct home visits
- Establish professional linkages with other networks
- Improved patient outcomes by closely monitoring implementation of individualized care plans.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
- Established strong relationships with patients and families, fostering trust and open communication regarding their care needs.
- Partnered with local organizations to expand access to social and community services.
- Assisted clients in achieving self-sufficiency by connecting them with relevant community resources and support services.
- Acted as an advocate for clients when necessary, ensuring their needs were met and their voices heard throughout the case management process.
- Contributed to the creation of a supportive work environment by actively participating in team meetings, sharing resources, and offering constructive feedback to colleagues.
- Efficiently managed caseloads while prioritizing urgent cases to ensure prompt attention was given when needed most.
Bartender
ELmekkah Bar and Grill
Brooklyn, NY
03.2019 - 03.2020
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Practiced safe work habits, wearing protective equipment and consistently following MSDS and OSHA standards.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Assisted with inventorying beverage stock and bar supplies.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Applied knowledge to create innovative cocktails, enhance flavor profiles and expertly pair food and drinks.
Waitress
Applebees
New York, New York
03.2018 - 01.2019
- Kept server areas clean and stocked to increase efficiency while working tables.
- Trained new servers on restaurant policies and procedures.
- Met with chef to review daily specials and menu changes.
- Greeted new customers, discussed specials, and took drink orders.
- Checked guests' identification before serving alcoholic beverages.
- .Elevated overall guest experience by addressing dietary restrictions or allergies when recommending menu items to patrons.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Processed orders and sent to kitchen employees for preparation.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Bartender and Waitress
Los Marineros
New York
10.2017 - 11.2018
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
- Built relationships with vendors to manage orders and negotiate costs.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Served high customer volumes during special events, nights, and weekends.
- Mixed unique and interesting cocktails for customers, including bar specials.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Provided timely tableside assistance to guests requiring additional condiments or utensils.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Ensured food safety compliance by adhering to proper handling procedures when serving dishes.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
Teller
Ridgewood Savings Bank
Ridgewood, Queens
08.2015 - 09.2017
- Provided information about products and services
- Maintained friendly and professional customer interactions.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Assisted with training of new tellers on policies and procedures.
- Assisted customers with banking needs and inquiries.
- Streamlined teller operations by maintaining organized workspaces and adhering to policies and procedures.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Contributed to a positive work environment by demonstrating professionalism, courteousness, and a strong work ethic.
Guidance Counselor Intern
Brooklyn Lab High School
Queens, NY
09.2016 - 06.2017
- Meet with students to discuss academic goals
- Update student’s information on ATS
- Arrange students’ schedules
- Send out letters to parents
- Create flyers and organize student events
- Used data to monitor students' progress and recommend solutions for improvement.
- Assisted in the development of comprehensive educational plans for students, ensuring that they were on track for graduation and post-secondary success.
- Maintained positive relationships with students, faculty, alumni, and administration.
- Assisted high school seniors complete college applications and meet requirements necessary for graduation.
- Provided support during parent-teacher conferences to discuss student progress reports while addressing any concerns related to academic performance or personal development.
- Improved student outcomes by providing individualized guidance and support to a diverse group of students.
- Partnered with parents and guardians to promote student success in school environment.
- Oversaw career and job fairs to connect students with area schools and employers.
- Assisted students in exploring and selecting career paths.
Cashier
Sbarros
New York, NY
07.2014 - 08.2015
- Customer Service
- Count draw at the beginning of each shift
- Bag purchased items
- Maintain periodic sales reports
- Maintain a clean work area
- Resolve customer complaints in a productive manner
- Take payment in exchange for items purchased
Community Advocacy
Jacob Riis Settlement House
Queens, NY
09.2014 - 06.2015
- Organize weekly meetings
- Translate documents, lessons and discussions
- Provide support to community to sign up for voting
- Research
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Gained strong leadership skills by managing projects from start to finish.
- Applied effective time management techniques to meet tight deadlines.
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Built strong bonds with local cultural organizations by respecting unique differences and specific societal norms.
- Coordinated with different service providers to meet clients' individual needs.
- Wrote and distributed informational papers, gave out representative contact information and educated community members about specific issues.
- Identified community organizations and leaders to establish and nurture relationships to help build awareness and win reforms for public.
- Led group discussions and activities to meet different community needs.
- Empowered residents to address neighborhood issues by providing resources and guidance on advocacy strategies.
- Educated young people about strategies for driving discussions and promoting social changes.
Cashier Fast Food Worker
Associated, Smoothie King
Brooklyn, NY
08.2012 - 06.2014
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Used POS system to enter orders, process payments and issue receipts.
- Built relationships with customers to encourage repeat business.
- Enhanced customer satisfaction by providing efficient and friendly service in a fast-paced environment.
- Implemented proper food handling techniques when receiving shipments, reducing the risk of contamination and ensuring fresh products were served to customers.
Organizer
32BJ SEIU
New York, NY
07.2013 - 08.2013
- Organize activities for airport workers
- Lead activities such as rallies and meetings
- Assist leaders as translator
- Provide support to workers who choose to be part of the Union
- Conducted comprehensive research on local policies impacting the community, informing strategic planning efforts.
- Coordinated and managed volunteer activities for community service projects.
- Facilitated community outreach to expand participation and support.
- Recruited and managed volunteer teams.
Education
Mental Health Counseling
Alfred University, CITE
Alfred, NYJune 2024
B.A - Human Services
The New York City College of Technology at CUNY
January 2022
A.A - Human Services
Stella and Charles Guttman Community College
June 2015
Skills
- Glassware knowledge
- Food and Beverage Service
- Hospitality service expertise
- Interpersonal Communication
- Payment Processing
- Liquor, beer, and wine knowledge
- Drink Preparation
- Food Service Management
- Supply and Inventory Maintenance
- Honest and Dependable
- Fluency in Spanish
- TIPS Certified
Timeline
Bartender
The Loft in Flatiron
06.2022 - Current
Sr. Case Coordinator
Queens Comprehensive Perinatal Council
09.2021 - 06.2022
Bartender
ELmekkah Bar and Grill
03.2019 - 03.2020
Waitress
Applebees
03.2018 - 01.2019
Bartender and Waitress
Los Marineros
10.2017 - 11.2018
Guidance Counselor Intern
Brooklyn Lab High School
09.2016 - 06.2017
Teller
Ridgewood Savings Bank
08.2015 - 09.2017
Community Advocacy
Jacob Riis Settlement House
09.2014 - 06.2015
Cashier
Sbarros
07.2014 - 08.2015
Organizer
32BJ SEIU
07.2013 - 08.2013
Cashier Fast Food Worker
Associated, Smoothie King
08.2012 - 06.2014
Mental Health Counseling
Alfred University, CITE
B.A - Human Services
The New York City College of Technology at CUNY
A.A - Human Services
Stella and Charles Guttman Community College