Christy N. Herschlag
Prairieville,LA
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate job seeker with strong organization skills and eager to learn.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Branch Production Manager/Head Processor
Eustis Mortgage
01.2021 - Current
- Reviewed work for quality and compliance with company standards and industry regulations.
- Managed internal operational standards and productivity targets.
- Resolved issues quickly with clients and 3rd parties to ensure close dates are met per contract deadlines.
- Created and oversaw production pipeline and adjusted as needed to meet deadlines.
- Created strong working relationships clients and third party companies
- Communicated with originator and applicant concerning progress of loan file.
- Worked with customers in person and via telephone or email to answer questions, process transactions, and resolve issues.
- Prepared file for final clear-to-close per underwriting conditions..
Mortgage Loan Originator Assistant/Loan Originator
Assurance Financial
01.2016 - 01.2020
- Communicated with customers daily to request information and complete paperwork.
- Set up files using checklist and submitted on-time for processing and underwriting
- Supported loan processing by compiling applicant documentation such as credit reports, employment verifications, and financial history paperwork.
- Monitored key dates to obtain information by deadlines.
- Assisted with timely loan closing and funding activities with efficient management of task checklists.
- Answered inquiries and provided superior customer service to clients.
- Liaised with clients to guide through loan closing process and skillfully handle any concerns.
Mortgage Loan Originator Assistant
GMFS, LLC
01.2015 - 01.2016
- Responsible for gathering appropriate documentation from each applicant as well as deliver loan package in the time frames set forth by regulations and contract dates.
- Handled the tasks of communicating with applicants and loan originators for providing timely updates and progress reports.
- Maintains high levels of customer service as well as manages the expectations of applicants.
- Maintains knowledge of the loan products, underwriting, processing procedures, closing and general departmental guidelines.
- Responsible for managing pipeline for two loan originators; managing files from application date to close date
Mortgage Loan Originator
First National Bank of Omaha
01.2007 - 01.2015
- Interviewed applicants to assess loan requirements before suggesting offers.
- Explained different types of loans pertaining to client situations and assist them to meet their financial goals.
- Analyzed loan applications and credit reports to determine loan eligibility and risk level.
- Updated borrowers through each step of loan application, approval and closing processes while remaining attentive to customer needs.
- Worked with underwriters to fix application problems and resolve issues.
- Maintained high level of customer satisfaction by providing prompt and accurate loan status updates.
Underwriter
New Century Mortgage
01.2005 - 01.2007
- Made approval and denial recommendations by determining accurate risk levels.
- Documented underwriting decisions and provided evidence of compliance with applicable regulations.
- Analyzed credit, income, compliance, title documents, and appraisals during underwriting process.
- Identified and resolved application discrepancies for accuracy and compliance with relevant regulations.
- Examined credit reports, financial statements and tax returns to determine repayment capability.
- Determined and documented loan conditions and communicated requirements and decisions.
Loan Processor/Loan Prospector Underwriter
US Bank Home Mortgage
01.2003 - 01.2005
- Reviewed loan files for completeness, identified missing documentation, and generated condition lists for applicants.
- Worked with customers in person and via telephone or email to answer questions, process transactions, and resolve issues.
- Prepared documents for underwriting by verifying client income, credit reports, and other information.
- Handled any conditions sent from underwriting departments.
- Utilized loan origination software to process and track loan applications.
- Developed and maintained relationships with customers and loan officers to establish smooth loan process.
Education
Business Management Computer Literacy -
University of Nebraska
Omaha, Nebraska1998
Skills
- Client Correspondence
- System Information
- Underwriting Processes
- Government Standards
- Credit Check Knowledge
- Agent Collaboration
- Business Development
- Customer Satisfaction
- Pipeline Management
- Program Requirements
Certification
- NMLS License
Timeline
Branch Production Manager/Head Processor
Eustis Mortgage
01.2021 - Current
Mortgage Loan Originator Assistant/Loan Originator
Assurance Financial
01.2016 - 01.2020
Mortgage Loan Originator Assistant
GMFS, LLC
01.2015 - 01.2016
Mortgage Loan Originator
First National Bank of Omaha
01.2007 - 01.2015
Underwriter
New Century Mortgage
01.2005 - 01.2007
Loan Processor/Loan Prospector Underwriter
US Bank Home Mortgage
01.2003 - 01.2005
Business Management Computer Literacy -
University of Nebraska
- NMLS License
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