Summary
Overview
Work History
Education
Skills
Accomplishments
References
Timeline
Generic

Christyn Snell

Poplar Grove,IL

Summary

Profit-driven sales leader bringing demonstrated expertise in channel and partnership development. Decisive, forward-thinking and agile in face of changing market conditions. Accomplished in streamlining procedures and maximizing district profits.

Overview

18
18
years of professional experience

Work History

Director of Fundraising

Hitman Baseball Club
Roscoe, IL
04.2023 - Current
  • Conducted regular meetings with board members regarding fund-raising activities and updates on progress towards goals.
  • Cultivated relationships with potential donors through targeted outreach efforts.
  • Led training sessions for staff members on best practices in fundraising techniques and strategy implementation.
  • Established clear goals and objectives for each fundraising campaign while monitoring progress towards those goals.
  • Analyzed data from past campaigns to improve future fundraising efforts.
  • Coordinated with volunteers on all aspects of fundraising activities, including event planning, solicitation of sponsorships.

Branch Manager 2

Curo Management
DeKalb, IL
04.2023 - 08.2023
  • Managed staff scheduling, hiring and training processes.
  • Directed daily operations of the branch, including customer service, human resources, sales and marketing activities.
  • Managed and inspired team members to perform to full potential, driving branch profitability.
  • Conducted regular performance reviews for all employees in the branch.
  • Monitored financial performance of the branch on a monthly basis.
  • Provided guidance and support to team members regarding problem resolution and customer service issues.
  • Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
  • Planned work schedules to maintain adequate staffing levels.
  • Resolved escalated customer complaints in a timely manner.
  • Developed strategies to increase customer satisfaction and loyalty.
  • Identified opportunities for process improvement initiatives within the branch.
  • Increased efficiency and drove branch revenue by optimizing daily operations.
  • Assigned duties to employees and examined work for accuracy, neatness and timeliness.
  • Verified cash by balancing cash drawers and maintaining cash count records.
  • Facilitated weekly meetings with staff members to discuss progress on current initiatives.
  • Boosted customer base, acquiring new customers and identifying needs to deliver relevant products.
  • Created reports summarizing operational performance metrics for senior management review.
  • Worked cross-functionally to plan and establish branch goals, supporting strategic objectives.
  • Established and built customer relationships through targeted outreach and initiatives.
  • Established strong working relationships with external partners such as vendors and suppliers.
  • Performed regular audits of financial records in order to ensure accuracy.
  • Disciplined employees to encourage compliance with company policies and procedures.
  • Assisted other branches when needed during peak periods or special projects.
  • Designed sales and service strategies to improve revenue and retention.
  • Supported outside sales force in servicing and obtaining new business.
  • Participated in community events to promote brand awareness.
  • Grew business banking relationships through proactive outreach.
  • Implemented internal control procedures to minimize risk exposure and maximize profitability.
  • Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.

Branch Manager II

Mariner Finance
Sycamore, IL
07.2018 - 04.2023
  • Trained new staff members on proper collection techniques, policies, and procedures.
  • Identified potential areas of improvement in collections process and implemented changes accordingly.
  • Provided guidance to junior staff members on how to handle difficult customer situations.
  • Negotiated payment plans with customers in arrears or at risk of defaulting on payments.
  • Responded to customer inquiries about billing issues, account status, and payment options.
  • Analyzed customer payment trends and developed strategies to reduce overdue accounts.
  • Developed procedures to ensure timely collection of payments from customers.
  • Resolved escalated disputes between customers and the company concerning collections matters.
  • Created reports for management on past due accounts and delinquency rates.
  • Contacted customers in person at personal and business locations to collect payments directly.
  • Monitored team performance metrics such as conversion rate, average time to collect payment.
  • Developed and improved procedures for collection of past due amounts.
  • Managed daily posting of payments to customer accounts.
  • Received and submitted payments and applied amounts to customer balances.
  • Collaborated with legal department to initiate litigation against delinquent customers when necessary.
  • Conducted periodic audits of customer accounts for compliance purposes.
  • Performed research and due diligence to resolve issues.
  • Maintained accurate records of all collection activities in accordance with local laws.
  • Created and mailed current statements to customers.
  • Completed investigations of customer accounts and payment histories.
  • Assessed customer creditworthiness based on financial reports, payment histories and other sources of information.
  • Evaluated customer applications for credit limits in accordance with established guidelines.
  • Developed and maintained relationships with customers to ensure prompt payments on accounts receivable.
  • Ensured timely and accurate processing of all credit transactions.
  • Analyzed financial data to determine the degree of risk involved in extending credit.
  • Evaluated business practices and loan procedures to assess risk and develop mitigation plans to protect business operations and assets.
  • Investigated discrepancies between actual balances owed by customers versus amounts recorded in company's accounting system.
  • Maintained complete records of all customer accounts including contact information, payment history, notes on collection efforts and related documents.
  • Worked with management to evaluate credit strategies and develop improvements.
  • Offered counsel to clients on legal issues and options.
  • Engaged in risk management by reviewing proposed actions and employee conduct and assessing for potential liability.
  • Reviewed and drafted a variety of legal documents such as contracts, leases, deeds, wills, powers of attorney.

Branch Manager

Curo Management
DeKalb, IL
06.2016 - 07.2018
  • Managed staff scheduling, hiring and training processes.
  • Directed daily operations of the branch, including customer service, human resources, sales and marketing activities.
  • Managed and inspired team members to perform to full potential, driving branch profitability.

Fundraising Coordinator

North Boone Youth Sports
Poplar Grove, IL
10.2011 - 07.2018
  • Developed and implemented a comprehensive fundraising strategy to increase donations from individual donors.
  • Created promotional materials for various campaigns to raise awareness of the organization's mission.
  • Raised awareness and attracted donors through marketing campaigns.

Branch Account Manager

CitiFinancial
McHenry, IL
09.2005 - 07.2009
  • Maintained accurate records of customer transactions and other relevant information in accordance with company standards.
  • Coordinated promotional activities such as advertising campaigns, special events to boost sales volumes.
  • Reviewed existing policies and procedures within the branch's operations and recommended improvements where necessary.
  • Analyzed financial data to identify trends in customer spending patterns and recommend solutions accordingly.
  • Gathered customer feedback to identify opportunities for product development and service enhancements.
  • Conducted regular meetings with staff members to review performance and discuss areas of improvement.
  • Identified potential areas of improvement in collections process and implemented changes accordingly.
  • Managed accounts receivable, collections and credit activities for a large customer base.
  • Trained new staff members on proper collection techniques, policies, and procedures.
  • Provided guidance to junior staff members on how to handle difficult customer situations.
  • Negotiated payment plans with customers in arrears or at risk of defaulting on payments.
  • Reached out to customers to discuss late payments and options for remitting amounts due.
  • Developed procedures to ensure timely collection of payments from customers.

Education

High School Diploma -

Grant Community High School
Fox Lake, IL
05-2000

Skills

  • Past Due Procedures
  • Staff Training
  • Analytical Reasoning
  • Conducting Investigations
  • Accounting Operations Management
  • Strong Communication Abilities
  • Customer Service Management

Accomplishments

  • REGION LEADER 8 MONTHS STRAIGHT
  • ROA AVERAGE 26% ROLLING 12 MONTHS
  • DIRECT AUTO SALES LEADER
  • ORGINAL WOMENS LEADERSHIP PROGRAM ATTENDEE
  • DISTRICT MANAGER TRAINING PROGRAM LEADER

References

References available upon request.

Timeline

Director of Fundraising

Hitman Baseball Club
04.2023 - Current

Branch Manager 2

Curo Management
04.2023 - 08.2023

Branch Manager II

Mariner Finance
07.2018 - 04.2023

Branch Manager

Curo Management
06.2016 - 07.2018

Fundraising Coordinator

North Boone Youth Sports
10.2011 - 07.2018

Branch Account Manager

CitiFinancial
09.2005 - 07.2009

High School Diploma -

Grant Community High School

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Christyn Snell