Christyna Draling
Las Vegas,NV
Summary
Service-oriented restaurant manager with 16 years background in the restaurant industry. Core competencies include flexibility, problem solving and results-oriented as well as excellent communication and time management skills. Ambitious professional with strong interpersonal skills. Ability to establish priorities and meet challenges head on.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Front of House Manager
Bubba Gump Shrimp Co.
2020.06 - Current
- Enhanced customer satisfaction by efficiently managing front of house operations and addressing guest concerns promptly.
- Increased employee productivity through effective scheduling, training, and performance evaluations for all front of house staff.
- Maintained a clean, welcoming environment by overseeing daily cleaning tasks and ensuring adherence to health codes.
- Developed strong relationships with vendors, securing competitive pricing on products and services for the restaurant.
- Monitored guest feedback on review platforms such as Yelp or TripAdvisor; implemented changes based on trends observed in comments received.
- Resolved guests complaints while maintaining positive customer environment.
- Performed cash handling activities and secured nightly bank deposits.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Requisition bar inventory, place liquor order, and closely monitor bar costs
- Interviewed qualified applicants and hired candidates with the potential to deliver excellent customer service and represent company values.
Certified Bartender
Bubba Gump Shrimp Co.
2014.03 - 2020.06
- Increased bar revenue by promoting specialty drinks and upselling premium liquors.
- Ensured guest satisfaction through timely preparation and delivery of high-quality beverages.
- Managed inventory effectively, reducing waste and ensuring adequate stock levels for efficient operation.
- Maintained cleanliness of bar area, adhering to health department regulations and company standards.
- Assisted in training new bartenders, sharing knowledge of mixology techniques and best practices.
- Enhanced customer experience by providing personalized drink recommendations and maintaining a professional attitude.
- Implemented proper cash handling procedures, resulting in accurate register counts at the end of each shift.
- Reduced wait times for guests by quickly preparing multiple orders simultaneously while maintaining quality standards.
- Demonstrated excellent multitasking abilities under pressure, managing multiple responsibilities simultaneously without compromising service quality.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
Server
Bubba Gump Shrimp
2013.03 - 2014.09
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
- Collaborated with kitchen staff to ensure accurate preparation and prompt delivery of special dietary requests.
- Handled customer complaints professionally, resolving issues promptly to maintain positive relationships.
- Trained new hires on restaurant policies, procedures, and exceptional customer service standards.
- Promoted a safe working environment by adhering to food safety standards and best practices.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Stayed up-to-date on menu changes to help customers make food choices.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
Hostess
Bubba Gump Shrimp
2012.12 - 2013.03
- Provided personable and engaging service to create a memorable experience for the guest
- Train new Hostess on all official procedure
- Communicate delays and offer additional services such as beverages to keep them occupied while waiting
- Present menus, create personal dining experience, answer questions, and offer information on menu items, beverages, and specials.
- Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
Education
High School Diploma -
Cimarron Memorial High School
Las Vegas, NV06.2008
Skills
- Upselling
- Training and Coaching
- Restaurant Operations
- Cash handling
- Time management
- Positive attitude
- Complex problem solving
- Travel to help other store locations
- Allergy awareness
- Vendor relations
- Speed and Efficiency
- Inventory Management
- Multitasking Abilities
Certification
- Alcohol Awareness training
- SNHD Certified Food Safety Manager Card
- SNHD food handlers cards
- LVMPD sheriff card
Additional Information
2 Restaurants/Store openings
Bubba Gump Las Vegas, NV
Bubba Gump Laughlin, NV
Travel to help other store locations
Timeline
Front of House Manager
Bubba Gump Shrimp Co.
2020.06 - Current
Certified Bartender
Bubba Gump Shrimp Co.
2014.03 - 2020.06
Server
Bubba Gump Shrimp
2013.03 - 2014.09
Hostess
Bubba Gump Shrimp
2012.12 - 2013.03
High School Diploma -
Cimarron Memorial High School
- Alcohol Awareness training
- SNHD Certified Food Safety Manager Card
- SNHD food handlers cards
- LVMPD sheriff card
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