Christy Nelson
Sanford,FL
Summary
Customer Service Representative with 3 years of experience in telecommunications. Providing customer service including sales, tech support, retention, and customer care. Familiar with customer service software. I possess a positive attitude. Aiming to use my skills to effectively fill the role in your company.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Frontier Communications
03.2007 - 08.2009
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly.
- Answered constant flow of customer calls with minimal wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Maintained up-to-date knowledge of product and service changes.
- Promoted available products and services to customers during service, account management, tech issues and order calls.
Education
GED -
Seminole State College of Florida
Sanford, FL2000
Skills
- Paperwork Processing
- Complaint Resolution
- Product Knowledge
- Data Entry
- Order Processing
- Product Education
- Active Listening
- Call Management
- Prioritization
Timeline
Customer Service Representative
Frontier Communications
03.2007 - 08.2009
GED -
Seminole State College of Florida
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