Angelia Caraway
Houston,TX
Summary
Dynamic Office Manager with proven expertise at CWAY TRANSPORT, LLC, enhancing workplace efficiency and productivity through strategic planning, promoting core values, ensuring safety compliance, and extending quality services through effective leadership. Achieved significant cost savings and consistent annual revenue by negotiating vendor contracts and optimizing budget management. Recognized for exceptional experience as a Dispatcher and Truck Driver, providing excellent customer service, attention to detail and ensuring accurate financial records and streamlined operations.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Office Manager
CWAY TRANSPORT, LLC
01.2018 - 12.2025
- Managed the daily operations of the transport business, performing office and management duties.
- Coordinated the marketing, advertising, bookkeeeping, and payroll functions.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow. Updated personal logs and business tracking documents.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
- Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
- Contributed to workplace safety by ensuring compliance with established state/federal protocols and conducting regular equipment inspections.
Office Administrator
JONES TRANSPORT Transport
01.2016 - 01.2018
- Dispatched drivers to all transport locations.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Optimized budget management by monitoring expenses, negotiating supplier contracts, and identifying cost-saving opportunities.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Improved office operations by automating client correspondence, record tracking and data communications.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
- Assisted in preparation and processing of payroll to facilitate prompt staff payments.
- Increased customer satisfaction through professional handling of inquiries and prompt resolution of issues.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Expedited invoice processing by accurately reviewing vendor submissions, reconciling accounts payable discrepancies, and conducting timely payments.
- Safeguarded company information by maintaining strict confidentiality protocols and ensuring secure document storage practices.
- Enhanced team collaboration with the establishment of clear communication channels and guidelines.
- Reconciled account files and produced monthly reports.
Education
No Degree - Business Management
Houston Community College
Houston, TX12-2026
Certification - Business Administration And Management
Mansfield Business -Computer School
Houston, TX05-1984
Skills
- Effective Leadership
- Administrative
- Organizational skills
- Workplace Efficiency Management
- Oral/Written Communication
- Project coordination
- Problem-Solving
- Customer Service
- Technical Expertise
- Multitasking
- Detail-oriented
- Strategic Planning
Certification
- Data Entry (1983-1984)
Timeline
Office Manager
CWAY TRANSPORT, LLC
01.2018 - 12.2025
Office Administrator
JONES TRANSPORT Transport
01.2016 - 01.2018
No Degree - Business Management
Houston Community College
Certification - Business Administration And Management
Mansfield Business -Computer School
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