Chrizondra Gonzalez
San Antonio,TX
Summary
Proactive and goal-oriented professional known for high productivity, task completion, service excellence, and consistently maintaining high company standards.
Overview
1
1
year of professional experience
Work History
Lead Barista
La Cantera Resort and Spa
09.2023 - 04.2024
- Utilized strong communication skills to ensure a collaborative work environment among team members, resulting in increased productivity.
- Consistently maintained a clean and organized workspace.
- Enhanced customer satisfaction by providing personalized beverage and food preparation.
- Contributed to the establishment''s reputation for high-quality service by consistently exceeding guest expectations.
- Received consistent positive feedback from guests regarding exceptional service.
- Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
Food and Beverage Supervisor
La Cantera Resort & Spa
04.2024 - Current
- Manage staff schedules according to projected weekly forecast
- Encourage team building to ensure expected demands of staff are met during each shift
- Provide feedback to staff based off surveys / reviews to improve the guest dining experience
- Ensure compliance standards are met for health inspections to include temperature control, food storage, rotation and sanitation standards
- Order daily from suppliers to maintain proper PARS
- Conduct daily staff meetings to discuss work performance, expectations, and operational concerns
- Investigate guest complaints and take proper corrective action to ensure staff maintains expected standards
- Maintain up-to-date knowledge of menu items, ingredients and preparation methods for guest allergens and or questions related to menu items
- Monitor promptness of service, cleanliness of tables and overall guest satisfaction
- Execute preventive maintenance and repairs to keep equipment functional and the restaurant ambiance up to high standards
- Develop and implement strategies to enhance team performance, improve sales and maintain guest satisfaction
- Oversee food preparation, production and presentation to ensure continued sales
- Maintain a positive work environment between all staff
- Provided leadership insight and mentoring to all staff for staff growth and development
- Complete thorough opening, closing, and shift change duties to maintain operational standards
Skills
- Increased sales and revinate scores based on positive reviews
- Won top hotel restaurant in San Antonio for 2024
- Won Open Table award for 100% of diners recommend dining with us 2024
- Voted quarterly by staff for leadership each quarter
- Voted quarterly by staff for sales, financials and guest interaction
- Personally won quarterly award for service and sales
Timeline
Food and Beverage Supervisor
La Cantera Resort & Spa
04.2024 - Current
Lead Barista
La Cantera Resort and Spa
09.2023 - 04.2024
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