Chronicle Wesley
Arlington,US
Summary
Dynamic Brand Consultant and business owner with a proven track record in strategic brand development and event coordination. Leveraged strong communication and active listening skills to enhance client relationships at 24LCP LLC and beyond. Expert in project management and performance monitoring, delivering innovative solutions that resonate in competitive markets.
Restaurant management professional skilled in streamlining operations and elevating dining experiences. Known for driving team collaboration and fostering results-driven environment. Reliable and adaptable, consistently meeting evolving business needs. Expertise in staff training, customer service, and operational efficiency.
Overview
20
20
years of professional experience
Work History
Restaurant Manager
Whatabuger
01.2024 - Current
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Correctly calculated inventory and ordered product.
- Met, greeted, built relationship and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Cash management. Reconciled cash and credit card transactions.
- Scheduling based on optimum labor and business projections.
- Floor management, employee coaching and correction.
- Family member training and development.
- Business to business management, branding and development.
- Coordinated catering services for private events, delivering memorable experiences while maximizing profits.
- Facilitated regular safety training sessions for all team members to ensure a safe working environment free from accidents or injuries.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.
- Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
Brand Consultant
24LCP LLC
01.2020 - Current
- Developed and implemented innovative brand strategies for clients, utilizing market research and customer feedback to ensure successful outcomes
- Created visually stunning logos and branding materials that increased recognition of the client's products or services
- Assessed existing brand portfolios for weaknesses or areas of opportunity for growth based on industry trends and consumer needs
- Developed creative briefs summarizing key objectives for each project along with target audiences, tone and style considerations and deadlines
Owner/Operator
Stamped In Time Event Coordinating
01.2005 - Current
- Creating event proposals which fit client requirements and presenting proposals by deadline
- Maintaining a working relationship with vendors and venues
- Planning event aspects, such as venue, seating, dining, and guest list
- Delegating event planning tasks to staff members
- Managed team of 10 employees, Payroll, time card and scheduling
- Managing operational and administrative functions to ensure specific projects delivered efficiently and meeting set deadlines
- Responsible for all project budgets from start to finish
Customer Service Team Lead
Flagship Credit Acceptance
01.2021 - 01.2022
- Managed daily workflow of customer inquiries and requests by delegating tasks appropriately among team members
- Monitored team performance against established customer service standards
- Held regular team meetings to discuss progress towards goals and address any challenges or concerns
- Conducted quality assurance reviews on customer interactions handled by team members
- Maintained up-to-date knowledge of company products, services, policies, and procedures
Loan Servicing CSR Lead
Ditech Home Loans
01.2012 - 01.2018
- Review documentation, research customer loan history and perform system maintenance on SCRA loans
- Handle Principle and interest inquiries, provide thorough explanations and complete adjustments
- Cross-Trained in additional cash management and loan servicing support functions
- Willing to take responsibility on projects and initiatives as assigned by leadership
- Created reporting for management relating to Special Loans data
- Provide team support for questions and direction of more complex workflow items
Retail Manager
MAC Cosmetics
01.2008 - 01.2012
- Proven retail management/assistant retail management experience preferably within cosmetics
- The ability to provide inspirational, authentic and personalized customer service
- Business planning experience including setting sales and customer service targets, sales analysis and staff scheduling
- Proven track record of leading a team to achieve sales and customer service targets
Education
Diploma -
OD Wyatt High School
01.2005
Associate in ABA - Associate of Business Administration
Tarrant County College
01.2005
Skills
- Strong Communication Skill
- Solid Active Listening Skills
- Excellent Problem Solving
- Collaborative teamwork
- Good Multitasking
- Ability to show Resilience
- Project management
- Team/ Project Management
- Strategic Thinking
- Implementing strategy
- Proficiency In Microsoft
- Strategy Development
- Client Meetings
- Promotion Development
- Event Coordination
- Brand Development and Marketing
- Performance Monitoring
Timeline
Restaurant Manager
Whatabuger
01.2024 - Current
Customer Service Team Lead
Flagship Credit Acceptance
01.2021 - 01.2022
Brand Consultant
24LCP LLC
01.2020 - Current
Loan Servicing CSR Lead
Ditech Home Loans
01.2012 - 01.2018
Retail Manager
MAC Cosmetics
01.2008 - 01.2012
Owner/Operator
Stamped In Time Event Coordinating
01.2005 - Current
Associate in ABA - Associate of Business Administration
Tarrant County College
Diploma -
OD Wyatt High School
Similar Profiles
Hayden SchieferHayden Schiefer
Trainer/Team Member at WhatabugerTrainer/Team Member at Whatabuger
Timothy BrownTimothy Brown
Grill Worker at WhatabugerGrill Worker at Whatabuger
Isaiha VillalobosIsaiha Villalobos
Customer Service Ambassador at WhatabugerCustomer Service Ambassador at Whatabuger
Onajite OkitiOnajite Okiti
Crew Member at WhatabugerCrew Member at Whatabuger
Prashanti GhimirePrashanti Ghimire
Server at Immigrant foodServer at Immigrant food