Chrstenia Dutton
Collinsville
Summary
Customer-focused professional with 19 years of experience in customer service, including sales, escalations, refunds, and training. Highly organized and results-driven, with a strong ability to resolve complex issues and enhance customer satisfaction. Passionate about travel, with extensive experience supporting domestic and international bookings and delivering exceptional client experiences.
Overview
21
21
years of professional experience
Work History
Account Service Representative
Avis Budget Group
Tulsa, OK
06.2017 - Current
- Train and mentor new Account Service Representatives on company policies and procedures
- Resolve billing issues and disputes in a timely and accurate manner
- Process reservations, exchanges, refunds, and vehicle deliveries
- Serve as liaison between rental locations and clients to ensure seamless service
- Collaborate with internal departments to research and resolve customer account issues
- Maintain detailed documentation of all customer interactions in compliance with company standards
Customer Care Representative
Connexion Loyalty
Tulsa, OK
02.2017 - 06.2017
- Provided travel booking and destination assistance to JPMorgan Chase card members
- Managed high-volume call environment while maintaining professionalism under pressure
- Utilized Sabre system to complete reservations and travel arrangements
- Participated in ongoing training, webinars, and destination learning opportunities
Call Center Support Specialist
Trase Miller Technologies / American Airlines Vacations
Tulsa, OK
08.2005 - 01.2017
- Handled high volumes of inbound and outbound calls with a focus on first-call resolution
- Provided domestic and international travel information to support customer bookings
- Acted as liaison between clients and vendors for travel products and services
- Delivered consistently professional, empathetic, and customer-focused service
- Maintained compliance with data security and confidentiality policies
- Adapted quickly to changes in systems, procedures, and product offerings
- Managed multiple queues, emails, and special projects while meeting strict deadlines
- Collaborated with team members to resolve complex customer issues
Education
Associate of Science - Early Childhood Education
Tulsa Community College
Tulsa, OKEarly Childhood Education - Early Childhood Education
Tulsa Community College
Tulsa, OKChild Development Associate (CDA) - Early Childhood Education
Tulsa Community College
Tulsa, OKSkills
- Sabre (GDS)
- Google Workspace & Microsoft Office
- Account Management
- Time Management & Organization
- Customer Relationship Building
- Active Listening & Problem Solving
- Product & Destination Knowledge
- Conflict Resolution & Escalation Handling
Accomplishments
Co-President, Professional Association of Childcare Educators
Timeline
Account Service Representative
Avis Budget Group
06.2017 - Current
Customer Care Representative
Connexion Loyalty
02.2017 - 06.2017
Call Center Support Specialist
Trase Miller Technologies / American Airlines Vacations
08.2005 - 01.2017
Associate of Science - Early Childhood Education
Tulsa Community College
Early Childhood Education - Early Childhood Education
Tulsa Community College
Child Development Associate (CDA) - Early Childhood Education
Tulsa Community College