Chry’Shawn Smith
Riverview,FL
Summary
Dynamic professional with a proven track record at Optical Outlets, excelling in customer service and relationship building. Leveraged problem-solving skills and insurance knowledge to enhance patient satisfaction and achieve sales targets. Skilled in multitasking and teamwork, consistently promoting a positive and efficient work environment.
Overview
4
4
years of professional experience
Work History
Sales Associate
Optical Outlets
03.2024 - Current
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Performed cash, card, and check transactions to complete customer purchases.
- Built relationships with customers to encourage repeat business.
- Handled and verified insurances with patients and worked to help them
- Greeted patients kindly as they walked in
- Handled any paperwork or calls that would come through
- Scheduled appointments for any patients that came in or called
- Communicated any questions or concerns a patient might have had and gave them a answer
Sales Associate
Marshalls
06.2023 - 03.2024
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Crew Member
Little Caesars Pizza
04.2021 - 05.2022
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Collaborated with team members to complete orders.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Trained new team members on procedures, customer service, and sales techniques.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
Education
Bachelor Of Business Administration And Management - Business Administration And Management
Hillsborough Community College
Tampa, FLHigh School Diploma - Architecture
Tampa Bay Technical High School
Tampa, FL05.2023
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Multi-tasking strength
- Problem-solving
- Excellent people skills
- Relationship building
- Verbal/written communication
- Patient confidentiality
- HIPAA compliance
- Insurance coverage verification
- Eligibility determination
- Data entry and review
- Coverage and authorizations
- Coordination and scheduling
- Medical billing
Timeline
Sales Associate
Optical Outlets
03.2024 - Current
Sales Associate
Marshalls
06.2023 - 03.2024
Crew Member
Little Caesars Pizza
04.2021 - 05.2022
Bachelor Of Business Administration And Management - Business Administration And Management
Hillsborough Community College
High School Diploma - Architecture
Tampa Bay Technical High School
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