Chrysta Inchaurregui
Rush,CO
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
12
12
years of professional experience
Work History
Vision Center Manager
Walmart
09.2021 - Current
- Supervised and managed opticians using feedback, constructive conversations and leading daily activities on sales floor.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Established team priorities, maintained schedules and monitored performance.
- Explained prescriptions, optical terminology and products to customers.
- Boosted team engagement and workplace satisfaction using managerial and motivational skills.
- Checked finished eye wear to maintain optical standards, customer requirements and special requests.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Optician
Walmart
10.2015 - 09.2021
- Educated patients on proper use, care and maintenance of eyeglasses and contact lenses.
- Filed claims with vision and medical insurance companies to garner payment for optical services.
- Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
- Suggested optional items such as lens coatings and lightweight lenses to improve patient experience with eyeglasses.
- Verified and updated patient records promptly to guarantee accurate prescription information.
- Set up attractive displays, shared current promotions, and offered excellent customer service to increase satisfaction.
- Contacted patients when eyeglasses or contact lenses arrived in store and assisted with final fitting.
- Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.
- Adjusted and repaired new and previously purchased frames to satisfy customer demands.
- Educated clients about how to adapt to, wear, and care for eyeglasses.
- Adjusted frames to fit patient faces by bending and shaping with hands, tools, and heat.
- Helped clients try on and select new frames and recommended lens options to meet specific needs.
- Discussed optimal lens, coating, and frame recommendations with customers to meet individual needs.
Department Manager
Walmart
04.2015 - 10.2015
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
- Communicated with managers of other departments to maintain transparency.
- Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
- Partnered with merchandising team to plan and execute floor moves, merchandise placement, and overall sales set-up.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Phone Operator
Teletech Fraud Department For USAA Bank
11.2013 - 12.2014
- Responded to customer inquiries with patience and positivity to establish excellent first impression.
- Pleasantly greeted all callers and asked how to be of assistance.
- Resolved customer issues and complaints promptly and politely, upholding satisfaction.
- Monitored call queues and worked quickly to answer and resolve inquiries within target timeframes.
- Remained calm and poised in stressful situations, diffusing angry callers and mitigating issues.
Customer Service Assocciate
Michaels Arts And Crafts
01.2012 - 03.2013
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided product and service recommendations to guide customers on products to meet varying needs.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
Education
The Salon Professional Academy - Colorado Springs
Colorado Springs, CO06.2011
Mesa Ridge High School
Colorado Springs, CO05.2010
Skills
- Quality Inspections
- Workflow Coordination
- Document Management
- Customer Service
- Employee Development
- Shift Scheduling
- Performance Tracking and Evaluation
- Decision-Making
- Performance Reviewing
- Hiring and Training
- Strives for excellence
Timeline
Vision Center Manager
Walmart
09.2021 - Current
Optician
Walmart
10.2015 - 09.2021
Department Manager
Walmart
04.2015 - 10.2015
Phone Operator
Teletech Fraud Department For USAA Bank
11.2013 - 12.2014
Customer Service Assocciate
Michaels Arts And Crafts
01.2012 - 03.2013
The Salon Professional Academy - Colorado Springs
Mesa Ridge High School