Chrystal Arnold
Austin,TX
Overview
12
12
years of professional experience
Work History
Front Desk Concierge
Lux Concierge
Austin, TX
04.2022 - 07.2024
- Greeted and welcomed guests upon arrival, providing excellent customer service.
- Provided information about hotel services, amenities, local attractions and directions to guests.
- Resolved guest complaints by providing timely customer service solutions.
- Offered guests beverages and refreshments upon check-in.
Housekeeper
Compass Group USA
Austin, TX
05.2019 - 02.2022
- Maintained a clean linen closet by folding sheets neatly on shelves.
- Observed proper use of chemicals when cleaning various surfaces.
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
- Removed trash from rooms and replaced liners to wastebaskets.
- Conducted inventory of linens, cleaning supplies and toiletries and restocked housekeeping carts and storage closets.
Housekeeping Room Attendant
Extended Stay America
Austin, TX
10.2015 - 03.2019
- Stocked housekeeping carts with supplies before each shift.
- Performed general housekeeping duties such as cleaning room ,making bed up and cleaning bathroom,sweeping, mopping, dusting.
- Emptied trash receptacles throughout the property.
- Sanitized all areas of the hotel lobby and public restrooms.
- Changed bed linens and towels, tidied up rooms.
Front Desk Agent
Motel 6 Hotel
Austin, TX
06.2012 - 09.2015
- Managed cash drawer responsibly throughout shift.
- Kept accurate records of guest transactions.
- Assisted with luggage handling for incoming guests.
- Verified accuracy of room rates and other charges during check-in process.
- Inputted guest information into computer system accurately and securely.
- Scheduled reservations for groups and special events.
Education
High School Diploma -
Mccallum High School
Austin, TX05-2012
Skills
- Customer Service
- Microsoft Office
- Problem-solving skills
- Residential Cleaning
- Quality Assurance Controls
- Hospitality background
Timeline
Front Desk Concierge
Lux Concierge
04.2022 - 07.2024
Housekeeper
Compass Group USA
05.2019 - 02.2022
Housekeeping Room Attendant
Extended Stay America
10.2015 - 03.2019
Front Desk Agent
Motel 6 Hotel
06.2012 - 09.2015
High School Diploma -
Mccallum High School