Summary
Overview
Work History
Education
Skills
Timeline
Generic

Chrystal Barrand

Butler,IN

Summary

Dynamic customer service professional with extensive experience at Miracle Contracting, excelling in customer relationship management and effective communication. Proven track record in resolving complex issues and enhancing customer satisfaction. Skilled in cash handling and payment processing, consistently delivering exceptional service while maintaining a positive rapport with clients and team members. Dependable team member trained in register operations and customer service. Contributes to smooth front-end operations and goes beyond requirements to handle customer needs. Reliable, team-oriented, and efficiently completes assignments. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

9
9
years of professional experience

Work History

Cashier

Millers Shell Mart
Spencerville, IN
11.2024 - Current
  • Maintained accurate cash drawer while handling various payment methods.
  • Processed customer transactions efficiently using point-of-sale systems.
  • Assisted customers with product inquiries and provided excellent service.
  • Restocked shelves and organized merchandise to enhance store appearance.
  • Handled customer complaints professionally to resolve issues effectively.
  • Performed routine cleaning and maintenance of checkout area for safety standards.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Greeted customers and answered any questions they had about the store's products and services.

Customer Service Manager

Miracle Contracting
Fort Wayne, Indiana
07.2016 - 11.2023
  • Managed customer inquiries through multiple communication channels.
  • Developed and implemented customer satisfaction surveys for feedback collection.
  • Coordinated resolution of complex customer issues with relevant departments.
  • Facilitated regular team meetings to discuss performance and share updates.
  • Maintained documentation of customer interactions for future reference.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
  • Assisted staff with resolving complex customer issues and implementing targeted solutions.
  • Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
  • Responded to phone and online customer service requests within designated turnaround time to improve customer satisfaction ratings.
  • Served as point-of-contact between customers and internal teams regarding escalated issues requiring special attention.
  • Upheld quality control policies and procedures to increase customer satisfaction.
  • Maintained accurate records of customers' interactions with the company in order to provide better future services.
  • Collaborated with senior management team members in designing strategies that would improve overall quality of services offered by the organization.
  • Liaised with other departments such as marketing, sales, IT to ensure smooth functioning of all activities related to customer service operations.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Efficiently handled primary duties and routine tasks.

Education

High School Diploma -

Eastside High School
Butler
05-2002

Skills

  • Cash handling
  • Payment processing
  • Customer relationship management
  • Effective communication
  • Attention to detail
  • Adaptability
  • Clear communication
  • Reports and documents
  • Payment collection
  • Credit card processing
  • Cleaning and sanitizing
  • Time management skills
  • Returns processing
  • Point of sale operation
  • ID verification
  • Customer service
  • Customer assistance
  • Basic math

Timeline

Cashier

Millers Shell Mart
11.2024 - Current

Customer Service Manager

Miracle Contracting
07.2016 - 11.2023

High School Diploma -

Eastside High School
Chrystal Barrand
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