Chrystal Boyd
Washington,United States
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Great at managing time and advanced with word processing software and legal database research. Participate in ongoing review of procedures and develop measures to improve, consolidate and/or standardize administrative forms. Performs administrative duties, provide recommendations for action, and keep managers informed of consumer activities that occur while managers are away from the office.
Overview
8
8
years of professional experience
Work History
Program Support Specialist
Department of Buildings
12.2024 - Current
- Optimized budget management by closely monitoring expenses and identifying cost-saving opportunities.
- Managed multiple concurrent projects efficiently, prioritizing tasks based on deadlines and resource availability.
- Provided ongoing support during the transition from one software platform to another, minimizing disruptions to daily operations.
- Contributed to a positive work environment by actively participating in team-building activities and maintaining open lines of communication with colleagues.
Legal Instrument Examiner
District Government
01.2021 - 12.2023
- Managed multi-line phone system directing individuals to desired personnel and responding to routine inquiries from clients.
- Assist large volume of clients every day with positive attitude and focuses on client satisfaction.
- Review and Approve legal Instruments to be accepted for processing while assisting each client with applications for maximum accuracy.
- Briefing the Supervisor directly in detailed correspondence involving any discrepancies and providing solutions to improve the effectiveness of meeting all goals.
- Maintains highly confidential information of clients by implementing policies and procedures in every face to face and non face to face interactions.
- Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team productivity.
Senior Personal Banker
Industrial Bank
10.2017 - 06.2021
- Assisted clients with setting up or closing accounts, completing loan applications and signing up for new services.
- Worked closely with management to strategize sales techniques to increase branch production and customer service.
- Networked to increase client base and encourage existing clients to expand financial portfolios.
- Balanced cash drawers and vault accounts on daily basis with zero discrepancies.
- Processed customer requests for statements, ordering additional checks and updating customer personal information in database.
Education
Certificate - Accounting
Career Technical Institute
Washington, DC06.2012
Skills
- Client Data Confidentiality
- Data Entry and Maintenance
- Administrative and Office Support
- Professional Telephone Etiquette Call Documentation and Monitoring logs
- Excellent Written and Interpersonal Communication
- G-Suite
- Microsoft Office & Business Software Proficiency
- Troubleshooting skills
- Analytical research
Timeline
Program Support Specialist
Department of Buildings
12.2024 - Current
Legal Instrument Examiner
District Government
01.2021 - 12.2023
Senior Personal Banker
Industrial Bank
10.2017 - 06.2021
Certificate - Accounting
Career Technical Institute