Chrystal Burns

Provided ongoing direction and leadership to a case management program for over 500 individuals with Intellectual and Developmental Disabilities (I/DD) and 22 Program Staff.

• ODDS Certified Oregon Needs Assessment (ONA) Assessor since the implementation of the ONA in 2018
• Designated Referral Contact (DRC)
• Responsible for all enrollments and exits to and from our services, coordinating with counties throughout Oregon
• Working knowledge of eXPRS
• Developed Quality Assurance and Training programs from the ground up, laying out a framework, and defining roles
• Coordinate Quality Assurance (QA) Checks and ensures excellence in the required documentation
• Primary contact for client files during ODDS Quality Assurance Field Reviews (QAFR)
• Monitored program performance to identify areas for improvement
• Developed and implemented program goals and objectives, establishing specific and measurable outcomes aligned with state-mandated rules and the agency's overall mission.
• Investigated and promptly resolved customer complaints to maintain professional relationships.
• Established program policies and procedures to comply with regulatory requirements.

As Program Coordinator, maintained a caseload of individuals who experience I/DD while gaining skills and experience in a variety of other tasks.

• Assisted with grant writing and fundraising efforts to secure funding and sustain our scholarship program long-term.
• Processed Personal Support Workers (PSW) and staff background checks in the Crime Record Information Database System (CRIMS).
• Provided initial and ongoing training for Personal Agents.
• Created and continued to update our Personal Agent Training Manual for new staff.
• Project management of various fundraising and community outreach events including the Sprout Film Festival, participation in the Eugene Celebration Parade, school presentations, and booths at local events to promote services and engage with the public.
• Facilitated our client advisory group.
• Acted as a liaison between our clients and the management team.
• Participated in various intra-agency community meetings such as Employment First, Lane Leadership, Lane DD Coalition.
• Coordinated our agency's participation in state advocacy days at the state capital.
• Created success stories and client bios to share with legislators.
• Coordinated with other case management entities to facilitate a smooth transition for new enrollments and exiting clients.

Provided Case management to 42 individuals who experience Intellectual and Developmental Disabilities (I/DD). This was reduced to 10-20 clients when I took on the Program Coordinator role

• Interviewed and assessed individuals with I/DD to determine their needs and develop Individual Support Plans to address client needs and goals.
• Developed protocols, risk tools, and service agreements as needed.
• Monitored support, and assisted clients with health and safety issues and crises. This included working closely with family members, community partners, and protective services.
• Understood and adhered to applicable Oregon Administrative Rules (OARs), Worker's Guides, and transmittals.
• Respected diversity and differences among staff, clients, and stakeholders.
• Collaborated with an interdisciplinary team to coordinate the delivery of services.
• Partnered with local organizations to expand access to social and community services.

Oversaw 15-20 individuals with I/DD and 5 staff in a vocational setting

• Worked with individuals, family members, residential care providers, and Case Managers to develop and implement Individual Support Plans.
• Participated in Person Centered Planning and Behavioral Support.
• Adhered to service contracts and ISP goals as they related to the individuals served.
• Devised creative solutions to critical client needs.

Oversaw production site for up to 85 individuals with Intellectual and Developmental Disabilities (I/DD) in a sheltered workshop setting

• Hired, trained, and directly supervised up to 4 staff providing direct feedback throughout the week as well as during annual performance reviews.
• Created annual and semi-annual Individual Support Plans (ISPs) for up to 85 clients. This involved pulling data, assessing strengths and challenges, and creating person-centered goals based on integration, inclusion, and productivity.
• Maintained excellent communication with production supervisors, clients, families, care providers, and case managers to ensure client needs were being met.
• Planned and implemented client activities and events such as our annual picnic.
• Maintained current knowledge of applicable procedures and compliance requirements to optimize effectiveness.
• Monitored program performance and outcomes for successful delivery of services.

Provided excellent care and oversight as Assistant House Manager for a group home with 4 medically fragile residents with Intellectual and Developmental Disabilities in their home.

• Managed day-to-day operation of home to comply with regulations and agency standards.
• Coordinated community activities and outings with staff according to the preferences of the residents.
• Created Medication Administration Records (MARs) each month for staff to complete when administrating meds. Ensured accuracy of medications according to prescription and monitored to ensure staff completed correctly.
• Staff scheduling.
• Created menus and shopping lists within the house budget.
• Provided on-call support and fill in shifts as needed.