Chrystal Carlisle
Summary
An encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Looking for an exciting role that encompasses my work history.
Overview
13
13
years of professional experience
Work History
Medical Practice Manager
Omega Rehabilitation & Spine
05.2015 - Current
- Improved patient satisfaction by streamlining appointment scheduling and implementing a more efficient check-in process.
- Managed budget for the medical practice, reducing overhead costs through careful resource allocation and vendor negotiation.
- Enhanced staff productivity through implementation of effective training programs and performance evaluations.
- Developed and maintained policies and procedures to ensure compliance with healthcare regulations, resulting in successful audits from regulatory bodies.
- Established strong relationships with vendors for medical supplies and equipment, negotiating favorable contracts to reduce operational expenses.
- Facilitated smooth transitions between various departments within the practice by fostering a collaborative working environment among staff members.
- Managed human resources functions including recruitment, hiring, onboarding, payroll administration, benefits coordination, and employee relations counseling.
- Oversaw daily operations of the medical practice such as staffing schedules, inventory management, office upkeep ensuring an organized work environment conducive to efficiency and patient satisfaction.
- Conducted regular staff meetings to facilitate open communication channels among team members leading to improved collaboration and problem solving.
- Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
- Developed close working relationships with front office and back office staff.
- Implemented onboarding for new employees, which enabled each to effectively learn tasks and job duties.
- Trained interns and newly hired team members on office procedures and computer system.
Social Services Program Manager
Salvation Army
05.2011 - 02.2015
- Built strong community partnerships to support organizational goals and expand outreach efforts.
- Collaborated with external organizations on joint initiatives, maximizing impact through shared resources and expertise.
- Delivered engaging presentations at conferences and events on behalf of the organization, raising awareness about key issues.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Led a diverse team of staff and volunteers, fostering an inclusive work environment that encouraged collaboration and professional growth.
- Implemented outcome-based evaluation tools to measure program effectiveness, ensuring accountability to stakeholders and funders.
Education
Master of Arts - Counseling Psychology
Trevecca Nazarene University
Nashville, TN05.2007
Bachelor of Arts - Mass Media Arts
Clark Atlanta University
Atlanta, GA05.1996
Skills
- Problem Resolution
- Attention to detail
- Organizational skills
- Customer service oriented
- Leadership skills
- Project management
References
References available upon request.
Timeline
Medical Practice Manager
Omega Rehabilitation & Spine
05.2015 - Current
Social Services Program Manager
Salvation Army
05.2011 - 02.2015
Master of Arts - Counseling Psychology
Trevecca Nazarene University
Bachelor of Arts - Mass Media Arts
Clark Atlanta University