Chrystal Cathey
Syracuse,NY
Summary
Dedicated and hard worker with excellent communication, time management and computer skills. Proven performance in management, leadership and communication. Aiming to leverage my abilities to successfully fill the vacancy as a Lead Trainer. Frequently praised as hardworking by my peers, I can be relied upon to help you achieve your goals.
Overview
10
10
years of professional experience
Work History
Training Specialist
Rapid Response Monitoring
Syracuse, NY
10.2022 - Current
- Promoted from Operations in my first year.
- Teach new employees how to independently navigate Triangulum, IRIS and the multitude of Video platforms in order to better protect life and property.
- Created new training materials, PowerPoints, Knowledge Checks and Quizes for new Sonitrol Specialists and other skillsets.
- Assist in Live QA with VSG Specialists.
- Help others further their understanding of policy and procedures, with references if needed.
- I have DOD clearance and am currently trained in High/Low priorities, Medical and GPS alarms, VSG or Virtual Security Guard, Ops and Answering Service, Tier II, Restricted Access and Sonitrol.
Baker
Wegmans
Liverpool, NY
10.2024 - Current
- Assist with morning inventory, confirming products are within the proper dates and removing any that are outside of the expiration date.
- Scan all expired products and confirm shrink total cost.
- Assist in setting up total workload, what needs to be made based on the projected day.
- Prepare and make dessert items and confirm correct labels have been placed with the correct pricing and any listed allergens.
- Assist Customers in findings items they are looking for.
- Contact: Jennifer - 1-315-622-4632
Director of Communications
Coastal Health Systems of Brevard
Rockledge, FL
11.2021 - 09.2022
- Directed hiring, training and performance evaluations of communications staff. Conducting random call audits to confirm company standards are being met and applying disciplinary actions when appropriate.
- Created a new scheduling program and scheduled all dispatchers and road crews (EMT’s and Paramedics). Covering any call-out shifts in dispatch when needed.
- Confirmed and corrected all payroll hours for dispatchers, EMT’s and Paramedics.
- Monitor all inter-facility transports requested by hospitals and facilities in the area.
- Sort and correct all ambulance manifests and check ins, assisting and completing any incident/accident paperwork when needed.
- Directed random drug and alcohol testing of employees.
- Contact: Brooke Taylor - 1-321-631-1448
Dispatcher
Coastal Health Systems of Brevard
Rockledge, FL
10.2015 - 11.2021
- Monitored personnel and equipment locations and utilization to coordinate service.
- Dispatched crews to assigned locations and hospitals.
- Conferred with customers, staff or supervising personnel to address and resolve issues.
- Advised crews of traffic delays due to construction areas and accidents.
- Relayed information to or from crews using telephones and two-way radios.
- Supported timely and efficient movement of vehicles in alignment with schedules.
- Contact: Brooke Taylor - 1-321-631-1448
Skills
- Sonitrol
- DOD clearance and Processing
- VSG QA
- Training
- Internal and External Communication
- Organizational Leadership
- Excel
- Numbers and Costs
- Payroll Processing
- Customer Needs Assessment
- Scheduling
Timeline
Baker
Wegmans
10.2024 - Current
Training Specialist
Rapid Response Monitoring
10.2022 - Current
Director of Communications
Coastal Health Systems of Brevard
11.2021 - 09.2022
Dispatcher
Coastal Health Systems of Brevard
10.2015 - 11.2021