Chrystal Cianciarulo
Oceanside,CA
Summary
Professional Sales Executive with 4 years of experience attending to customer needs and converting prospects to increase sales. Accomplished in emphasizing service features and benefits, preparing sales order forms and developing reports. Expert in overcoming objections from prospective customers to maximize sales opportunities. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
5
5
years of professional experience
Work History
Bank Teller
The Little Bank
Jacksonville , NC
11.2014 - 11.2015
- Developed relationships with customers by providing exceptional service in order to increase sales opportunities.
- Maintained accurate records of all transactions conducted throughout the day.
- Recognized opportunities for cross-selling additional banking products or services.
- Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
- Described promotional offers and used persuasive sales techniques to upsell services and convince clients to apply for additional banking services.
- Responded promptly to customer queries and complaints to find solutions and diffuse tension.
- Entered new account information into computers and filed related forms and other documents.
- Maintained confidentiality of bank records, transactions and customer information.
- Handled large sums of money with accuracy while maintaining appropriate levels of security.
- Reconciled daily sales sheets with actual physical money received from customers or deposited into ATM machines.
Personal Banker & Small Business Banker
JP Morgan Chase
Orcutt
04.2011 - 09.2014
- Developed and maintained relationships with small business owners to understand their financial needs.
- Provided guidance and advice to clients on the best financial solutions for their businesses.
- Analyzed customer portfolios in order to recommend appropriate banking products and services.
- Assisted customers with opening new accounts while ensuring accuracy of all paperwork submitted.
- Participated in community events such as Chamber meetings or networking groups to promote bank services.
- Responded promptly to customer inquiries via phone calls or emails regarding account status updates or general questions about banking services offered.
- Advised customers on bank products, services and financial planning options.
- Offered every customer exceptional service levels by remaining friendly and professional during every transaction.
- Fulfilled diverse duties to provide customer service, operate money counters, balance and replenish ATMs, maintain accounts and open new accounts.
- Approached prospective clients through emails and cold calling to consistently meet sales targets.
Education
GED -
Waipahu Community Scool
Waipahu, HI07.2019
Skills
- Issues Resolution
- Cross-Selling and Upselling
- Customer Satisfaction
- Sales Strategy
- Relationship Building and Management
- Positive Attitude
- Client Acquisition and Retention
- De-Escalating Conflicts
- Audit Procedures
- Team Collaboration
- Analytical Thinking
- Professional Demeanor
Timeline
Bank Teller
The Little Bank
11.2014 - 11.2015
Personal Banker & Small Business Banker
JP Morgan Chase
04.2011 - 09.2014
GED -
Waipahu Community Scool
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