Chrystal Cordova
Fontana,CA
Summary
To obtain a position where my dedication, integrity, and enthusiasm for enriching lives may be used to its fullest potential, and provide opportunities for growth. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Exceptional abilities in conducting research, problem-solving and prioritizing simultaneous tasks. Leverages resourcefulness, critical thinking skills and superior work ethic for top job performance.
Overview
18
18
years of professional experience
Work History
Customer Billing Resolution. Associate Specialist
Southern California Edison
09.2019 - 01.2023
- Executed billing tasks and recorded information in company databases.
- Received billing exception work from Daily queues, spreadsheets, reports, email inboxes as well as databases
- Investigating, analyzing, and clarifying complex data and problem solving due to system errors
- Maintain a safety conscious work environment by following Edison safety protocols
- Issue MSR (Meter Service Request) for non-communicating meters as well as issuing for NEM compatible meters to lessen the impact to our customers
- Learn through formal and informal training, side-by-side and job shadows on the various billing functions such as meter order processing, meter data management net energy metering, community choice aggregation, rates, rules process and procedures to fully resolve from end-to-end simple to highly complex billing issues
- Experience building and maintaining business relationships, and working with all levels of employees
- Experience resolving billing exceptions and issues for customers with accuracy and promptness within an electric, gas, or water utility industry
- Gather documents and research data on assigned topics or projects using our database files, spreadsheet, or other sources as needed
- Experience analyzing and interpreting complex data and resolving various customer problems
- Experience resolving billing exceptions and issues for customers with accuracy and promptly
- Ability to take initiative and accountability for the accuracy of information and for achieving results
- Experience in working with confidential documents, assignments, and environment
- Ability to work well under pressure, adjust to changing priorities, organize heavy workload, take ownership and follow through on all assignments
- Experience using billing, accounting, and/or financial systems to resolve billing exceptions such as a AP, AR related function
- Strong ethics, influence and negotiation, leadership, interpersonal skills, communication and the ability to effectively manage stress and engage in continuous learning
- Ability to take initiative and accountability for the accuracy of information and for achieving results
s Social Worker II
Children, Los Angeles County
05.2016 - 06.2019
- Identifies and analyzes clients' needs for service; sets priorities, explores alternatives with clients
- Department of to develop plans for resolving problems
- Children and Family Assists clients in carrying out problem solving activities directed toward resolving housing, money
- Services management, health care, citizenship, residence, employment and other problems of a tangible nature
- Assesses client's employment or training potential, and assists clients to overcome problems that would prevent or limit them from obtaining employment or participating in training programs
- Evaluates the needs of aged, blind and disabled clients and helps them use In-Home Supportive
- Services so they may remain safely in, or return to, their own homes and help maintain and strengthen their capabilities for self-care
- Provides information to clients about resources within the department and in the community; assists clients in selecting appropriate resources, contacting agencies, and in utilizing these resources
- Investigates situations involving adults reported to be endangered by abuse, neglect, exploitation or unsafe or hazardous living conditions, takes appropriate action and/or reports to appropriate agency to eliminate or reduce the possibility of endangerment
- Initiates requests for assistance from the appropriate legal authority to gain access to the client or obtain protection for clients in violent situations
- Acts as an advocate on behalf of the clients in situations where the clients are unable to act on their own, and when appropriate, refers clients for conservatories
- Assists clients and their relatives in locating alternative living arrangements such as a nursing homes, intermediate care facilities or board and care homes when in -home supportive services are not appropriate
- Takes appropriate action on referrals from public and private agencies and other jurisdictions
- Make home visits as needed
Youth Care Counselor
Optimist Youth Homes
08.2011 - 05.2016
- Maintain behavioral reports
- Report all progress to Therapist, Probation officers and Supervisors
- Provide frequent and random personal search and drug testing
- Participate in clinical and multifamily group therapy
- Maintain a safe environment for all residents
- Provide guidance and counseling
- Plan off ground activities for residents
- Attend Pro-Act training classes on a weekly basis.
Barista, Starbucks
10.2007 - 08.2011
- Operate cash register to cash out customers
- Maintain order and kiosk cleanliness
- Replenish inventory
- Prepare beverages upon customer's request.
Volunteer
VISTO
10.2007 - 01.2009
- Engaged in the supervision and investigation of adults and juveniles
- Responsible for observing all Department regulations.
Cashier
McDonald's
10.2004 - 10.2006
- Monitored work area and drive-thru
- Trained employees on how to operate cash registers
- Ensured quality customer service.
Education
Master of Science - Psychology in Psychology
University Of Phoenix
2013
Bachelors of Science - Criminal Justice in Criminal Law Introduction
Westwood College
2010
Skills
- Cash (5 years), cash register (3 years),
- Excel (2 years
- Excellent Communication Skills (10 years),
- Inventory (3 years)
- Microsoft Office (10 years), MS OFFICE (10 years)
- Problem solving (10Years)
- Social services (3 years)
- Team building (8 years
- Documentation (3 years)
- Counseling (4 years
- Case Management (8 years)
- Mental Health (8 years)
- Problem Solving
- Follow Instructions well
- Excellent customer satisfaction
- Social activity planning
- Dependable independent worker
- Crisis Intervention
- Billing Dispute Resolution
- Creating Treatment Plans
- Billing Systems and Software
- Analytical skills
Timeline
Customer Billing Resolution. Associate Specialist
Southern California Edison
09.2019 - 01.2023
s Social Worker II
Children, Los Angeles County
05.2016 - 06.2019
Youth Care Counselor
Optimist Youth Homes
08.2011 - 05.2016
Barista, Starbucks
10.2007 - 08.2011
Volunteer
VISTO
10.2007 - 01.2009
Cashier
McDonald's
10.2004 - 10.2006
Master of Science - Psychology in Psychology
University Of Phoenix
Bachelors of Science - Criminal Justice in Criminal Law Introduction
Westwood College
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