Chrystal Current
Mount Sterling ,Kentucky
Summary
Results-oriented Human Resources Specialist with extensive experience in organizational consultancy and operational planning. Cross-functional communicator skilled in analyzing company needs, developing long-term solutions and implementing aligned vision across departments or business unit leadership. Solid problem-solver possessing strong knowledge of labor legislation and payroll processes.
Overview
4
4
years of professional experience
Work History
HR Generalist
Cooper Standard Automotives
Mount Sterling , Kentucky
07.2022 - Current
- Investigated complaints of discrimination or harassment within the workplace.
- Responded to inquiries from employees regarding benefits packages.
- Assessed training needs based on performance evaluations or feedback from managers.
- Compiled reports related to hiring, termination, promotions, absences, turnover rates.
- Managed recruitment processes, including job postings and interviews.
- Developed training programs for new hires and existing employees.
- Conducted employee onboarding process, orientations, and exit interviews.
- Provided guidance to managers on employee relations issues.
- Maintained accurate records of personnel data in the HRIS system.
- Resolved complex employee disputes through mediation or arbitration.
- Organized staff events such as team building activities, holiday parties.
- Assisted with payroll processing by verifying timekeeping records.
- Monitored company compliance with labor regulations at all levels.
- Advised management on best practices for performance management processes.
- Reviewed job descriptions and updated them as needed according to changing business needs.
- Coordinated benefit administration activities such as enrollments, changes, terminations.
- Facilitated organizational development initiatives such as talent reviews and succession planning.
- Analyzed job descriptions and determined recruitment plan, timeline and advertising efforts to fill positions.
- Assisted with recruitment initiatives by interviewing and talent sourcing.
- Worked cross-functionally to optimize efficiency and execute on HR business processes.
- Conducted background checks and orientation, coordinating new employee onboarding process.
- Maintained human resources records by processing applications and resumes.
- Assisted candidates with application processes by answering questions about application, performing background checks, providing I-9 forms and handling drug screening paperwork.
- Established and maintained trusted relationships around organization to optimize business and employee experience.
- Developed incentives to drive employee retention and improve work culture.
- Provided essential support to address individual HR needs of employees.
- Established and generated various reports to verify HR compliance.
- Safeguarded human resource information, maintaining employee confidence and protecting operations.
- Participated in educational opportunities and read technical publications, updating job knowledge.
- Spearheaded diversity, equity and inclusion efforts to meet company diversity goals.
- Sourced, qualified and conducted screening interviews with job candidates.
- Interviewed job applicants to obtain information on work history, education or job skills.
- Searched for qualified job candidates using computer databases, media advertisements or employee referrals.
- Informed job applicants of duties and responsibilities, compensation and benefits.
- Scheduled or conducted new employee orientations.
- Reviewed employment applications and job orders to match applicants with job requirements.
- Hired employees and processed hiring-related paperwork.
- Contacted job applicants to inform of application status.
- Selected qualified job applicants or referred to managers to make hiring recommendations.
- Prepared or maintained employment records using human resources management system software.
- Conducted exit interviews and completed employment termination paperwork.
- Interpreted and explained human resources policies, procedures or regulations.
- Addressed harassment allegations, work complaints or other employee concerns.
Customer Service
Helpware
Mount Sterling , Kentucky
02.2021 - 07.2022
- Provided accurate, valid, and complete information to customers in a timely manner.
- Resolved customer complaints via phone, email, mail or social media.
- Processed orders, forms, applications and requests.
- Developed relationships with customers through friendly conversations.
- Performed follow-up procedures after customer service interaction was completed.
- Adhered to all company guidelines when interacting with customers.
- Utilized problem solving skills to resolve customer issues quickly and efficiently.
- Followed up on customer inquiries not immediately resolved.
- Worked closely with other departments to ensure quality customer service delivery.
- Managed incoming calls from customers in a professional manner.
- Responded promptly to customer inquiries in person, by telephone or electronically.
- Assisted management with the development of new strategies for improved customer satisfaction.
- Attended weekly meetings on changes in processes that affect the organization's ability to provide excellent service.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- Consulted with customers to resolve service and billing issues.
- Handled escalated calls for front-line associates to address complex issues and restore customer satisfaction.
Education
Bachelor of Arts - HR Management
Southern New Hampshire University
Hooksett, NHSkills
- Talent Acquisition
- Job Analysis
- Background Checks
- Onboarding and Orientation
- Diversity and Inclusion
- Employee Retention
- Exit Interviews
- Internal Communications
- Organizational Development
- Labor Relations
- Employee Counseling
- Compensation and benefits
- Payroll Administration
- Management Development
- Training development
- Personnel engagement
- HR program development
- Recruiting
- Pre-Employment Screening
- Policies implementation
- Event Planning
- Presentation Preparation
- Employee Onboarding
- Confidential Document Control
- Employee Relations
- Microsoft Office Suite
- Interviewing techniques
- Time and labor control
- Vendor Relations
- Employee Surveys
- Candidate Sourcing
- HR policy/procedure development
- HRIS applications proficient
- HR services
- Complex Problem-Solving
- HR information systems
- Training and mentoring
- Customer Relations
- Payroll completion
Affiliations
- President of the HOSA Club 1994-1995
- Member of DECA 1994-1998
- Member of FBLA 1994-1998
- Cheerleader 1985-1998
Accomplishments
- Most improved cheerleader 1994
- Honor Roll Student at Southern New Hampshire University
Timeline
HR Generalist
Cooper Standard Automotives
07.2022 - Current
Customer Service
Helpware
02.2021 - 07.2022
Bachelor of Arts - HR Management
Southern New Hampshire University
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