Chrystal Edwards
New Haven,CT
Summary
Experienced leader with a strong background in managing high-volume teams, driving performance metrics, and optimizing operational efficiency. Demonstrated success in growing businesses, improving profitability, and enhancing customer experience through effective leadership, labor utilization, and data-driven decision-making. Recognized for developing and coaching store managers to achieve financial and operational goals. Proficient in inventory management, multi-unit leadership, and delivering exceptional customer service.
Overview
20
20
years of professional experience
Work History
CUSTOMER SERVICE & ECOMMERCE TEAM LEADER
Whole Foods Market
07.2021 - 09.2024
- Increased monthly sales from $913K to $1.3M by driving process improvements and optimizing labor utilization, ranking within the top 10% out of 97 stores
- Oversaw cash office handling, ensuring accurate cash management, financial reporting, and compliance with company policies
- Managed all aspects of E-Commerce operations, including online order fulfillment and customer experience for delivery and pickup services
- Led a team of 150+ employees, developing their skills and fostering a culture of operational excellence which led to an 87% increase in team productivity
- Analyzed financial performance and operational metrics, identifying opportunities to improve profitability and enhance customer satisfaction
- Responsible for ensuring compliance with company policies and regulatory standards, managing inventory, and securing operational assets
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
ECOMMERCE ASSOCIATE TEAM LEADER
Whole Foods Market
05.2019 - 07.2021
- Coordinate process flow to ensure products are dispatched on time to meet on-line customer delivery promise
- Implement and administer processes and policies including reporting, productivity, quality, safety, and customer service
- Partnered with store leadership to assess team performance, implementing development plans that boosted employee efficiency and customer service
- Identifying and lead process improvement initiatives in increase team member utilization by 79%
PRIME NOW ASSOCIATE/TRAINER/PROBLEM SOLVER
Amazon
10.2017 - 05.2019
- Prepare, pack, and stage customer orders within 1 to 2 hour delivery windows
- Deliver training to new hire and flex drivers focused on safety, process, quality and customer service
- Address and resolve team and driver onsite concerns
- Identify opportunities for process improvements and recommended strategies to enhance customer service
DIVISIONAL MANAGER - WOMEN'S DESIGNER SHOES
Nordstrom
11.2015 - 10.2017
- Increased designer shoe sales from 3.4 M to 5.6 M through recruiting, maintaining optimal inventory levels for luxury brands, and creating a dynamic visual in store experience
- Created innovative solutions to improve sell-through by brand awareness, customer relationship building and driving specialized events
- Held leadership positions in 3 stores and 4 divisions including designer apparel & conducted performance reviews of 30+ team members
- Received leader of the month and leader of the quarter recognition
DIVISIONAL MANAGER - WOMEN'S APPAREL
Nordstrom
01.2012 - 10.2015
- Consistently exceeded targeted sales goals and quotas through cross selling and strategic customer cultivation
- Provided coaching to employees regarding performance levels by monitoring and analyzing statistical reports and providing a monthly performance profile
PROJECT MANAGER/CORPORATE TRAINER
Source Medical
03.2005 - 09.2010
- Demonstrated software to company's potential and existing customers during national seminars with 600 - 800 attendees
- Delivered on site and remote training to 2000+ healthcare professionals while developing new business opportunities
- Authored documentation and training videos for electronic health record (EHR) software & product enhancements
Education
Google IT Support Professional Certificate - troubleshooting, customer support, networking, operating systems, systems administration, and security
Merit America
01.2022
Tableau Data Analytics Certification - projects in Tableau, Google Sheets and MySQL Workbench and troubleshooting, customer support, systems administration, and security
Emory University
05-2025
BS - Management Information Systems
University of Hartford
West Hartford, CT01.1998
Skills
- Regional Operations Management
- Budgetary Control and Analysis
- Store Operations
- Team Leadership & Development
- Strategic Planning
- Customer Service Excellence
- Inventory & Labor Management
- Financial Reporting
- Critical Thinking and Problem Solving
- Workflow Improvement Strategies
- Data Analysis
- Seller Central
Timeline
CUSTOMER SERVICE & ECOMMERCE TEAM LEADER
Whole Foods Market
07.2021 - 09.2024
ECOMMERCE ASSOCIATE TEAM LEADER
Whole Foods Market
05.2019 - 07.2021
PRIME NOW ASSOCIATE/TRAINER/PROBLEM SOLVER
Amazon
10.2017 - 05.2019
DIVISIONAL MANAGER - WOMEN'S DESIGNER SHOES
Nordstrom
11.2015 - 10.2017
DIVISIONAL MANAGER - WOMEN'S APPAREL
Nordstrom
01.2012 - 10.2015
PROJECT MANAGER/CORPORATE TRAINER
Source Medical
03.2005 - 09.2010
BS - Management Information Systems
University of Hartford
Google IT Support Professional Certificate - troubleshooting, customer support, networking, operating systems, systems administration, and security
Merit America
Tableau Data Analytics Certification - projects in Tableau, Google Sheets and MySQL Workbench and troubleshooting, customer support, systems administration, and security
Emory University
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