Chrystal Frank
LaGrange,USA
Summary
Dynamic Office Manager with a proven track record at Crunchtech Holdings LLC, excelling in financial reporting and process improvement. Adept at enhancing operational efficiency and fostering strong customer relations, I successfully implemented policies that elevated service quality and streamlined workflows, ensuring high levels of accuracy and compliance in payroll administration.
Overview
19
19
years of professional experience
Work History
Office Manager
Crunchtech Holdings LLC dba Atomic Filament
Kendallville, Indiana
02.2024 - Current
- Developed and implemented office procedures to enhance organizational efficiency.
- Maintained comprehensive filing systems for records and correspondence.
- Resolved customer inquiries promptly, ensuring positive client relationships.
- Achieved high customer satisfaction through effective problem-solving and service.
- Monitored cash flow, performed bank reconciliations, and managed accounts payable and receivable.
- Prepared financial statements monthly, quarterly, and annually per accounting principles.
- Coordinated daily operations among departments to optimize workflow.
- Managed inventory levels utilizing company-specific software systems efficiently.
Controller and Human Resource Manager
Your Home Away from Home, Inc
Goshen, Indiana
01.2016 - 03.2024
- Ensured accuracy in payroll processing and related documentation oversight.
- Streamlined document management practices for efficient personnel file maintenance.
- Supervised department managers to uphold personnel management and compliance standards.
- Created essential Human Resource forms and documents to support operational needs.
- Conducted bank account reconciliations to uphold financial integrity.
- Prepared financial reports for CPA, facilitating tax preparation processes.
- Executed vendor account reconciliations, ensuring timely payments and accurate record-keeping.
Executive Administrative Assistant
Drew Industries, Inc
Elkhart, Indiana
01.2013 - 01.2016
- Coordinated and prepared board meetings in local and Dallas locations, managing logistics for travel and accommodations.
- Developed comprehensive meeting agendas and prepared essential documents for discussions.
- Addressed all needs during board meetings to ensure smooth operations.
- Created updated Investor Relations packets and files for stakeholder engagement.
- Scheduled meetings at Investor Relation conferences nationwide, optimizing attendance and outreach.
- Researched stock information for potential investors to support informed decision-making.
- Arranged transportation, lodging, and shipping of materials for investor events.
- Assisted CFO and Controller with various financial projects to enhance operational efficiency.
Accounts Payable Manager
Dutchmen Manufacturing, Inc.
Goshen, Indiana
01.2012 - 01.2013
- Managed accounts payable department for ten production facilities and multiple departments.
- Oversaw a team of six accounts payable clerks to ensure efficiency and accuracy.
- Tracked sales and dealer spiff programs, including timely payments and accruals.
- Led projects for VP of Finance to enhance control over financial operations.
- Appointed to focus groups aimed at streamlining sales spiff and vendor charge back processes.
Office Manager/Human Resource Director
Amish Country Inn/Splash Universe Water Park Resort
Shipshewana, Indiana
01.2007 - 01.2012
- Oversaw payroll processing for over 200 employees, ensuring accuracy and compliance.
- Managed hiring, discipline, and termination processes for staff members.
- Created and implemented policies and procedures to enhance operational efficiency.
- Coordinated event planning and logistics to optimize guest experience.
- Handled accounts payables and receivables, including daily financial reporting.
- Maintained personnel records and facilitated employee orientation and training.
- Administered employee benefits while managing vault staff operations.
- Developed marketing and promotional campaigns to boost hotel visibility.
Education
BBA - Human Resources
Indiana Institute of Technology
Fort Wayne, INAS - Accounting
Indiana Institute of Technology
Fort Wayne, INSkills
- Financial reporting
- Payroll administration
- Team leadership
- Process improvement
- Problem solving
- Effective communication
- Attention to detail
- Staff training
- Policy implementation
- Office administration
- Policy and procedure modification
- Human resources
- Customer relations
References
Reference Letters Attached
Timeline
Office Manager
Crunchtech Holdings LLC dba Atomic Filament
02.2024 - Current
Controller and Human Resource Manager
Your Home Away from Home, Inc
01.2016 - 03.2024
Executive Administrative Assistant
Drew Industries, Inc
01.2013 - 01.2016
Accounts Payable Manager
Dutchmen Manufacturing, Inc.
01.2012 - 01.2013
Office Manager/Human Resource Director
Amish Country Inn/Splash Universe Water Park Resort
01.2007 - 01.2012
BBA - Human Resources
Indiana Institute of Technology
AS - Accounting
Indiana Institute of Technology
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