Chrystal Frierson

• Comprehensive management of the daily operations of the apartment community.
• Direct, oversee and effectively communicate with all onsite staff members.
• Direct and oversee leasing, collections, move-ins, move-outs and tenant relations.
• Manage and follow-up on all maintenance activities, including work order status, preventative maintenance, and timely/high quality make ready unit preparations.
• Timely preparation of all required reports and documentation, including but not limited to those required by HUD and management.
• Maintain accurate property and tenant computer records in property software (OneSite).
• Preparation for and oversight of Management and Occupancy Reviews and REAC inspections.
• Enforcement of lease terms and rules and regulations.
• Timely communication with residents and applicants on all issues pertinent to their tenancy.
• Execution of necessary evictions through final disposition.
• Conduct quarterly housekeeping unit inspections and home visits for new move ins.

• Focused on all aspects of property management for 252 garden-style complexes
• Managed a team of administrative and maintenance professionals
• Processed annual recertification, interims, and HUD repayment arrangements

in charge of the electronic transmittal of the monthly voucher to NJHMFA

• Conducted periodic inspections of properties to ensure compliance with safety regulations and tenant requirements.
• Assessed rental applications, conducted background checks, and approved or denied prospective tenants based on established criteria.
• Managed all maintenance requests from tenants in a timely manner.
• Ensured that all rent payments were collected on time by following up with delinquent tenants.
• Maintained accurate records of financial transactions including rent collections, security deposits, and other income sources.
• Processed evictions when necessary in accordance with state laws and procedures.
• Inspected properties regularly to identify deficiencies and schedule repairs.
• Handled resident complaints and expedited maintenance requests.
• Completed lease applications and verifications, notifying prospects of results.
• Exercised direct supervision over property staff.

• Assessed rental applications, conducted background checks, and approved or denied prospective tenants based on established criteria.
• Conducted periodic inspections of properties to ensure compliance with safety regulations and tenant requirements.
• Managed all maintenance requests from tenants in a timely manner.
• Coordinated with vendors for the procurement of services such as repairs, renovations, landscaping.
• Ensured that all rent payments were collected on time by following up with delinquent tenants.
• Maintained accurate records of financial transactions including rent collections, security deposits, and other income sources.
• Established policies regarding tenant relations and enforcement of rules and regulations within the properties.
• Processed evictions when necessary in accordance with state laws and procedures.
• Resolved tenant complaints quickly and effectively while ensuring customer satisfaction.
• Evaluated current staff members' performance levels in order to determine training needs or staffing changes if required.
• Handled resident complaints and expedited maintenance requests.
• Collected monthly assessments, rental fees, deposits and payments.
• Completed lease applications and verifications, notifying prospects of results.
• Facilitated tenant paperwork processing and verification.
• Updated tenant and unit information to keep current in housing database. (Yardi).
• Exercised direct supervision over property staff.
• Solicited and analyzed bids for repairs, renovation and general maintenance.
• Collected rent from tenants to pay maintenance and repair costs and other expenses.