Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Chrystal Frierson

Sicklerville,USA

Summary

Hardworking and reliable Community Director bringing 30 years of experience in successfully engaging and supporting Conventional, Market, 236 and Section 8 communities. Adept at cultivating strong relationships among residents, employees and families.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Community Director

Silver Tree Residential, LLC.
Philadelphia, PA
10.2022 - Current
  • Comprehensive management of the daily operations of the apartment community.
  • Direct, oversee and effectively communicate with all onsite staff members.
  • Direct and oversee leasing, collections, move-ins, move-outs and tenant relations.
  • Manage and follow-up on all maintenance activities, including work order status, preventative maintenance, and timely/high quality make ready unit preparations.
  • Timely preparation of all required reports and documentation, including but not limited to those required by HUD and management.
  • Maintain accurate property and tenant computer records in property software (OneSite).
  • Preparation for and oversight of Management and Occupancy Reviews and REAC inspections.
  • Enforcement of lease terms and rules and regulations.
  • Timely communication with residents and applicants on all issues pertinent to their tenancy.
  • Execution of necessary evictions through final disposition.
  • Conduct quarterly housekeeping unit inspections and home visits for new move ins.

Property Manager

Silver Tree Residential, LLC/Tunic Group, LLC.
Camden, NJ
03.2017 - 10.2022
  • Focused on all aspects of property management for 252 garden-style complexes
  • Managed a team of administrative and maintenance professionals
  • Processed annual recertification, interims, and HUD repayment arrangements

in charge of the electronic transmittal of the monthly voucher to NJHMFA

  • Conducted periodic inspections of properties to ensure compliance with safety regulations and tenant requirements.
  • Assessed rental applications, conducted background checks, and approved or denied prospective tenants based on established criteria.
  • Managed all maintenance requests from tenants in a timely manner.
  • Ensured that all rent payments were collected on time by following up with delinquent tenants.
  • Maintained accurate records of financial transactions including rent collections, security deposits, and other income sources.
  • Processed evictions when necessary in accordance with state laws and procedures.
  • Inspected properties regularly to identify deficiencies and schedule repairs.
  • Handled resident complaints and expedited maintenance requests.
  • Completed lease applications and verifications, notifying prospects of results.
  • Exercised direct supervision over property staff.

Property Manager

New Bruche Associates
Atlantic City, NJ
07.2008 - 03.2017
  • Assessed rental applications, conducted background checks, and approved or denied prospective tenants based on established criteria.
  • Conducted periodic inspections of properties to ensure compliance with safety regulations and tenant requirements.
  • Managed all maintenance requests from tenants in a timely manner.
  • Coordinated with vendors for the procurement of services such as repairs, renovations, landscaping.
  • Ensured that all rent payments were collected on time by following up with delinquent tenants.
  • Maintained accurate records of financial transactions including rent collections, security deposits, and other income sources.
  • Established policies regarding tenant relations and enforcement of rules and regulations within the properties.
  • Processed evictions when necessary in accordance with state laws and procedures.
  • Resolved tenant complaints quickly and effectively while ensuring customer satisfaction.
  • Evaluated current staff members' performance levels in order to determine training needs or staffing changes if required.
  • Handled resident complaints and expedited maintenance requests.
  • Collected monthly assessments, rental fees, deposits and payments.
  • Completed lease applications and verifications, notifying prospects of results.
  • Facilitated tenant paperwork processing and verification.
  • Updated tenant and unit information to keep current in housing database. (Yardi).
  • Exercised direct supervision over property staff.
  • Solicited and analyzed bids for repairs, renovation and general maintenance.
  • Collected rent from tenants to pay maintenance and repair costs and other expenses.

Education

NAHMA - Certified Professional Occupancy Specialist Course -

03.2012

NAHMA - Fair Housing Compliance Course -

06.2010

Skills

  • Detail-oriented and have great organization skills
  • Possess a growth-driven approach and conflict management abilities
  • Retain creative and strategic writing skills, both verbal and written
  • Great communication and hardworking skills
  • Enhances workflow through collaborative team efforts
  • Significant leadership abilities
  • Document Management
  • Application Management
  • Tenant Relations
  • Activity Planning
  • Documentation Skills
  • Maintenance Oversight
  • Contract Negotiation
  • Dispute Handling
  • Database Management
  • Violation Resolution
  • Office Staffing
  • Data Entry
  • Payment Collection
  • Staff Management
  • Basic Mathematics
  • Fair Housing Mandates
  • Property Showing
  • Grounds and Facility Inspection
  • Staff Coordination
  • Monthly Fee and Payment Collection
  • Local and State Laws
  • Decision-Making
  • Mobile Device Operation

Certification

Notary Republic, New Jersey, 2025-06-01

Timeline

Community Director

Silver Tree Residential, LLC.
10.2022 - Current

Property Manager

Silver Tree Residential, LLC/Tunic Group, LLC.
03.2017 - 10.2022

Property Manager

New Bruche Associates
07.2008 - 03.2017

NAHMA - Certified Professional Occupancy Specialist Course -

NAHMA - Fair Housing Compliance Course -

Notary Republic, New Jersey, 2025-06-01

Chrystal Frierson