Anjanette Chaffer
Livonia,MI
Summary
High-impact operations and retail leader with over a decade of experience managing 70–80 employees in high-volume environments. Proven ability to drive performance, improve operational efficiency, and lead teams to exceed customer service and financial goals.
Overview
22
22
years of professional experience
Work History
Customer Service Manager
Walmart
Livonia, MI
01.2017 - Current
- Supervise and lead a team of 70-80 associates, ensuring high performance, accountability, and strong customer service standards
- Oversee daily financial operations, including cash handling, register audits, and verifying transaction accuracy
- Oversee daily front-end operations, including cash handling, transaction accuracy, and customer concerns for increased satisfaction
- Training, coaching, and developing employees, including onboarding new hires and mentorship for advancement
- Monitor workflow, staffing levels, and peak-hour coverage to improve efficiency and reduce wait customer wait times
Cashier
Walmart
07.2007 - 01.2017
- Delivered high-quality customer service in a fast paced retail setting, consistently meeting performance expectations
- Accurately processing 100+ transactions, with speed and precision
- Managed cash handling responsibilities with zero or minimal discrepancies
- Built positive customer relationships, contributing to repeat business and customer satisfaction
Loan Processor
Olsten Staffing
Ann Arbor, MI
06.2005 - 12.2006
- Processed mortgage loan applications with a focus on accuracy, timeliness, and compliance
- Trained and onboarded new employees, improving team productivity and consistency
- Maintained confidential client records and ensured proper documentation handling
- Coordinated office operations including supply management and mail distribution
- Successfully completed special projects and met strict deadlines
Security Officer
Guardian Security
Ann Arbor, MI
05.2004 - 06.2005
- Monitored facility safety through routine security checks and visitor screening
- Managed multi-line phone systems and directed calls efficiently
- Ensured compliance with safety protocols and responded to incidents as needed
- Maintained detailed reports and communicated effectively with team
Education
High School Diploma -
Buena Vista High School
Skills
- Team Leadership & Development
- Operations Management
- Workforce Planning
- Performance Coaching
- Customer Experience
- Financial Oversight
- Process Improvement
Timeline
Customer Service Manager
Walmart
01.2017 - Current
Cashier
Walmart
07.2007 - 01.2017
Loan Processor
Olsten Staffing
06.2005 - 12.2006
Security Officer
Guardian Security
05.2004 - 06.2005
High School Diploma -
Buena Vista High School