Chrystal Herrera

• Responsible for the departments third party medical claims processing for all 9 specialties under the department of medicine
• Handled complaints, Questions, and problems from all insurance companies and families regarding insurance payments
• Completed all necessary follow up needed on claims whether it be on the phone or online, while also making sure it was done in a timely manner so deadlines were met
• Cash co-pays collected from all practices, as well as receipts for e-payments. Created deposit slips after verifying payments and deposited to hospital bank daily.

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• Contributed to the development of departmental goals and objectives, driving continuous improvement efforts within the revenue cycle team.
• Trained new employees on company-specific systems, tools, and processes for efficient integration into the team.

• Served as a reliable aide for special education students in the classroom, Social activities in school, and on class trips
• Introduced myself to parents and offered extensive communication and assistance if necessary
• Provided support to teachers by teaching new concepts or translating information for students to understand better
• Supervising students, and providing students with a positive and nurturing guide
• Worked closely with administration to complete any unfinished tasks, prepare for events, and reached out to parents when necessary.