Summary
Overview
Work History
Education
Skills
Timeline
Generic

Chrystal Lashley

War,PA

Summary

Motivated business professional bringing 15 years of entrepreneurial experience. Dedicated and personable with extensive experience in managing administrative and sales operations and personnel. Well-versed in training, educating, motivating and supporting staff members.

Overview

27
27
years of professional experience

Work History

Business Owner

Johnnie's Diner LLC
10.2008 - 08.2023
  • Prepared bank deposits and handled business sales, returns and transaction reports.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Put together realistic budgets based upon costs and fees for successfully operating business.
  • Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
  • Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
  • Trained and motivated employees to perform daily business functions.
  • Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Conducted target market research to discover customer needs and analyze competitor trends.
  • Assessed damaged materials and notified maintenance personnel of needed repairs.
  • Conducted audit inspections and independent checks to verify parts and materials.
  • Interacted well with customers to build connections and nurture relationships.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Trained new employees on proper protocols and customer service standards.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Assisted in recruiting, hiring and training of team members.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Promoted business via social media to generate leads and maximize brand identity.

Customer Service Representative

First Data
06.2003 - 06.2010
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Updated account information to maintain customer records.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Provided primary customer support to internal and external customers.
  • Utilized customer service software to manage interactions and track customer satisfaction.
  • Tracked customer service cases and updated service software with customer information.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Delivered prompt service to prioritize customer needs.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Trained new personnel regarding company operations, policies and services.
  • Managed timely and effective replacement of damaged or missing products.
  • Developed and updated databases to handle customer data.
  • Cross-trained and provided backup support for organizational leadership.
  • Trained staff on operating procedures and company services.

Customer Service Representative/Claims Representative

TruServ
11.1999 - 11.2003
  • Responded to customer requests for products, services, and company information.
  • Answered incoming phone calls to articulate product value to prospective customers and support current policyholders.
  • Documented customer interactions and transactions for accurate, up-to-date records.
  • Fielded customer complaints, escalating complex issues to management for resolution.
  • Provided primary customer support to internal and external customers.
  • Reviewed and adjusted customer coverage levels to address, identify, and resolve customer conflicts.
  • Answered constant flow of customer calls with minimal wait times.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Utilized customer service software to manage interactions and track customer satisfaction.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Followed up with customers about resolved issues to maintain high standards of customer service.

Data Entry Clerk

Merkle
06.1996 - 02.1998
  • Completed data entry tasks with accuracy and efficiency.
  • Organized, sorted, and checked input data against original documents.
  • Sorted documents and maintained organized filing process.
  • Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
  • Verified accuracy of data entered into system to produce error-free reports.
  • Followed established procedures to enter and process data correctly.
  • Entered numerical data into databases with speed and accuracy using 10-key pad.
  • Checked for accuracy by verifying data and records.

Education

High School Diploma -

Mcconnellsburg High School
Mcconnellsburg, PA
06.1995

Skills

  • Staff Management/Hiring
  • Task Delegation
  • Management Team Leadership
  • Attention to Detail
  • Adaptable and Flexible
  • Bookkeeping
  • Training and Development
  • Executive Leadership
  • Data Entry
  • MS Office
  • Problem-Solving
  • Excellent Communication
  • Multitasking Abilities
  • Clerical Support
  • Self-Motivated
  • Trained in 10-Key
  • Spreadsheet Management
  • Keyboard Entry

Timeline

Business Owner

Johnnie's Diner LLC
10.2008 - 08.2023

Customer Service Representative

First Data
06.2003 - 06.2010

Customer Service Representative/Claims Representative

TruServ
11.1999 - 11.2003

Data Entry Clerk

Merkle
06.1996 - 02.1998

High School Diploma -

Mcconnellsburg High School

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Chrystal Lashley