Chrystal Martin
Newark,DE
Summary
Dedicated to efficient and effective collaboration between care teams, patients and families. Outgoing professional with collaborative and flexible approach to reaching mutually-beneficial resolutions.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Remote Account Support Officer
BMW
Annapolis, DE
07.2020 - Current
- Provide remote support to clients, partners and colleagues regarding account inquiries and issues.
- Assist with account management tasks, such as updating client information and processing transactions.
- Collaborate with internal teams to ensure seamless customer service.
- Negotiate with clients to resolve account-related issues and disputes.
- Work closely with the sales team to identify opportunities for account growth and retention.
Patient Care Advocate
Amplifon
02.2023 - 01.2024
- Handle inbound and outbound calls to educated members regarding insurance benefits.
- Schedule initial exam appointments for customers and provide follow ups pm after care appointments.
- Ensure accurate documentations are maintained within the management system.
- Respond to inquiries through various channels (webchat, Emails, Text, Messages, etc.) in a promptly manner.
Home Advisor
Apple
06.2017 - 07.2019
- Provide exceptional service, assist with inquiries, trouble shooting, and creating positive customer experiences.
- Resolve customer issues efficiently and effectively, ensuring a positive experience with every interaction.
- Educate customers on the features, functionality, and benefits of Apple home product.
- Collaborate with cross-functional teams to address complex customers and escalate as needed for resolution.
Education
Bachelor of Arts - Business Administration And Management
SNHU
New Hampshire Skills
- Interdepartmental Collaboration
- HIPAA Compliance
- Conflict Mediation
- Claims Processing
- Scheduling
- Organizational Skills
- Insurance Practices
- CRM Software
- Email Etiquette
- Account Management
- Customer Retention Strategies
- Partnership Development
- Multitasking
Certification
- Goggle IT Support Cert.
- Goggle Cybersecurity Cert.
- Goggle Project Management Cert.
Timeline
Patient Care Advocate
Amplifon
02.2023 - 01.2024
Remote Account Support Officer
BMW
07.2020 - Current
Home Advisor
Apple
06.2017 - 07.2019
Bachelor of Arts - Business Administration And Management
SNHU
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