Chrystal McNee
Denton,TX
Summary
District Manager with demonstrated experience managing company assets and developing people for future growth. Strategic planner talented in seeing multiple options for improvement, operational streamlining and potential growth.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Area Leader
Cava Grill
Dallas, TX
05.2024 - Current
- Supported management in handling customer influx and providing individuals with tailored experiences, building valuable connections with public and relaying feedback to company leadership.
- Promoted branch profitability and sales goal achievement by establishing rigorous daily, weekly and monthly targets.
- Engaged in customer journey, coaching associates in upholding company values and supporting individualized product selection experience.
- Identified and removed obstacles in customer experience, supporting individual discovery through direct partnerships with General Manager and company leadership.
- Supervised various locations, enforcing high-quality standards of operation.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Reported issues to higher management with great detail.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Growth Operations Manager
Raising Cane's Restaurants
Boston, MA
03.2021 - 05.2024
- Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
- Managed workflow between staff, coordinating documents, planning, and creative material distribution.
- Maintained documentation, detailing assignments, in-progress work and completed project milestones.
- Developed and implemented marketing strategies to use for launches, rebranding campaigns and promotions.
- Continually maintained and improved company's reputation and positive image in markets served.
Executive Director Operation
Chick-fil-A
Westborough, United States
09.2018 - 03.2021
- Developed and implemented a strategic plan to expand the organization's market reach, resulting in a 20% increase in revenue within the first year.
- Spearheaded the implementation of a new inventory management system, resulting in a 20% increase in efficiency and a reduction of stockouts by 30%.
- Collaborated closely with the CEO and Director of Business Operations to ensure seamless operational efficiency.
- Oversaw business development, growth, and budgeting, meticulously meeting predefined financial and economic objectives.
- Worked closely with organizational leadership and board of directors to guide operational strategy.
- Drove strategic improvements to enhance operational and organizational efficiencies.
- Set organizational goals and objectives to guide and direct company focus and achieve mission fulfillment.
- Developed and implemented organizational strategies to achieve set goals and objectives and secured long-term success.
Executive Director of Training
Chick-fil-A
Westborough, United States
11.2016 - 09.2018
- Spearheaded the recruitment and hiring process for a team of 85+ employees, resulting in a 20% increase in overall staff productivity and a 30% reduction in turnover rate.
- Developed and implemented comprehensive training programs to enhance employee skills and foster a culture of continuous learning, resulting in a 15% increase in employee satisfaction and a 10% improvement in performance metrics.
- Established and maintained effective employee engagement initiatives, such as regular feedback sessions and recognition programs, resulting in a 25% increase in employee motivation and a 20% decrease in absenteeism.
- Aligned department vision, goals, and objectives with company strategy to achieve consistently high results.
- Fostered work culture of collaboration and inclusion to increase morale and reduce turnover.
- Exercised appropriate cost control to meet budget restrictions and maximize profitability.
General manager
Dunkin Donuts
Claremont, NH
01.2009 - 10.2016
- Oversaw daily operations and managed a team of 40+ employees, ensuring efficient workflow and productivity levels, resulting in a 20% increase in overall revenue within one year.
- Developed and implemented strategic plans to optimize customer satisfaction, resulting in a 15% improvement in customer reviews and a 10% increase in customer retention.
- Streamlined inventory management processes, reducing costs by 15% while maintaining optimal stock levels and minimizing wastage, resulting in improved profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Managed budget implementations, employee evaluations, and contract details.
- Implemented operational strategies and effectively built customer and employee loyalty.
Education
Bachelor of Science - Education
Rhode Island College
Providence, RI05-2007
Skills
- Problem-solving skills
- Operational Organization
- Compliance
- Customer service
- Collaboration
- Management skill
- Board relations
- Education
- Leadership development
- Talent management and staffing
- Innovation and creativity
- Human resources
Certification
- Servsafe Food Manager Nation restaurant I am certified as a Servsafe Food Manager by the national restaurant authority. This certification demonstrates my comprehensive knowledge and understanding of food safety regulations and best practices. It ensures that I am equipped to effectively manage and maintain a safe and hygienic environment in the food service industry.
- Proctor Nation Restaurant I am certified as a Proctor by the National Restaurant Authority. This certification validates my expertise in overseeing and managing the administration of exams and assessments within the restaurant industry. I have demonstrated proficiency in maintaining test security, ensuring fair testing practices, and upholding the standards set by the National Restaurant Authority.
- Choke and First Aid Red Cross I am certified in Choke and First Aid by the Red Cross. This certification equips me with the necessary skills and knowledge to respond effectively in emergency situations involving choking and provide immediate aid.
Timeline
Area Leader
Cava Grill
05.2024 - Current
Growth Operations Manager
Raising Cane's Restaurants
03.2021 - 05.2024
Executive Director Operation
Chick-fil-A
09.2018 - 03.2021
Executive Director of Training
Chick-fil-A
11.2016 - 09.2018
General manager
Dunkin Donuts
01.2009 - 10.2016
Bachelor of Science - Education
Rhode Island College