Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Chrystal Mueller

Mukwonago

Summary

Patient-focused Radiologic Technologist with over 25 years of experience in diagnostic radiology. Adept in producing accurate diagnostic images while comforting patients and providing clinical directives to staff. Demonstrated talents in training and communication with success in guiding teams and strengthening relationships with patients.

Overview

27
27
years of professional experience
1
1
Certification

Work History

Relationship Banker I

Johnson Financial Group
02.2023 - Current
  • Achieved excellent customer satisfaction by addressing concerns promptly and professionally, demonstrating empathy throughout interactions.
  • Strengthened client relationships by providing personalized banking solutions and excellent customer service.
  • Resolved customer complaints and disputes to maintain satisfaction and loyalty.
  • Maintained up-to-date knowledge of banking products and industry trends to provide expert advice to clients effectively.
  • Assisted customers in achieving financial goals by recommending suitable products and services based on their needs.
  • Assisted customers with completing required forms for opening and closing bank accounts.
  • Facilitated customer transactions, including deposits, withdrawals and transfers.
  • Participated in ongoing professional development opportunities to remain current in industry best practices and continually improve service provision.
  • Analyzed customers' financial information to deliver personalized account guidance.
  • Managed multiple customer accounts efficiently, ensuring accurate record-keeping and timely resolution of issues.
  • Processed customer requests for statements, ordering additional checks, and updating customer personal information in database.
  • Fostered a positive working environment by actively participating in team meetings and supporting colleagues in their professional development.
  • Played key role in mentoring new Relationship Bankers, improving team performance.
  • Actively participated in community events to promote bank services, expanding market reach.
  • Developed and maintained strong relationships with clients, ensuring high level of satisfaction and retention.

Guest Service Leader

Kwik Trip
10.2021 - Current
  • Coached team members on service techniques to boost revenue and exceed customer expectations.
  • Communicated with managers to discuss employee performance, report violations and assist with policy enforcement.
  • Led team members in specific areas by delegating tasks, answering questions and resolving conflicts.
  • Enhanced customer experiences by offering exceptional service.
  • Observed employee performance for compliance with policies and standard operating procedures.
  • Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
  • Collaborated with team members to handle guest requirements from check-in through check-out.


Sole Proprietor

Faithful Fashion Boutique
08.2016 - Current
  • Devised, deployed and monitored processes to boost long-term business success and increase profit levels.
  • Consulted with customers to assess needs and propose optimal product solutions.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Stayed current with market trends to determine optimal pricing of goods and services and to capitalize on emerging opportunities.
  • Provided elite customer service to over 1000 customers per year by resolving escalated problems and calmly responding to shifting priorities.
  • Frequently studied fashion market to keep abreast of new industry trends.
  • Fulfilled customer shipping needs by completing all purchase orders and customer invoices.
  • Promoted business via social media to generate leads and maximize brand identity.

Radiologic Technologist

Aurora Advanced Healthcare
09.2009 - 08.2017
  • Reviewed physicians' orders to determine medical imaging needs and operated radiologic equipment to capture, develop and produce diagnostic images.
  • Served as informational resource for patients and families, educating about imaging process and addressing questions and concerns.
  • Minimized patients' exposure to radiation during x-ray imaging through application of shielding techniques and careful positioning of patients, equipment and restrictive devices.
  • Developed and delivered training programs for students and technologists to educate on best practices for equipment operation, image processing and patient care.
  • Monitored and managed inventory and supply levels of sterile and non-sterile items, like contrast materials, films and PPE to reorder and restock.
  • Adhered closely to quality control standards in development and labeling of diagnostic imaging materials, updating patient profiles with relevant information.
  • Processed, labeled and organized diagnostic images to match with patient records.
  • Facilitated positive care experience for patients, establishing rapport and applying interpersonal skills to reduce anxiety and promote cooperation.
  • Educated patients on procedure details, provided instructions and answered questions to minimize anxiety and improve cooperation.
  • Handled private and confidential information in compliance with hospital policies and procedures, including HIPAA.
  • Minimized patients' exposure to radiation with beam-restrictive devices and shielding techniques.

Store associate

Oro Di Oliva
11.2015 - 08.2016
  • Approached browsing customers to initiate conversations to determine buying preferences.
  • Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
  • Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
  • Circulated assigned areas of sales floor to identify customer service opportunities and maintain condition of displays.
  • Used POS system to process sales, returns, online orders and gift card activations.
  • Employed strategic tactics such as cross-selling and upselling to drive sales.
  • Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
  • Balanced and organized cash register by handling cash, counting change and storing coupons.
  • Greeted customers, helped locate merchandise and suggested suitable options.
  • Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
  • Contributed to design and setup of merchandise displays promoting key products, creating aesthetically pleasing arrangements to attract customer attention.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Answered questions about store policies and addressed customer concerns.
  • Informed customers of current store promotions to encourage additional sales purchases.
  • Displayed merchandise by arranging in appealing ways to boost sales.

Radiologic Technologist - Pool

Aurora Advanced Healthcare
03.2007 - 09.2009
  • Reviewed physicians' orders to determine medical imaging needs and operated radiologic equipment to capture, develop and produce diagnostic images.
  • Served as informational resource for patients and families, educating about imaging process and addressing questions and concerns.
  • Minimized patients' exposure to radiation during x-ray imaging through application of shielding techniques and careful positioning of patients, equipment and restrictive devices.
  • Created images using fluoroscopy to help physicians assess and diagnose patients.
  • Educated patients on procedure details, provided instructions and answered questions to minimize anxiety and improve cooperation.
  • Operated radiologic equipment to produce diagnostic images and films for physicians across organization.
  • Processed, labeled and organized diagnostic images to match with patient records.
  • Adhered closely to quality control standards in development and labeling of diagnostic imaging materials, updating patient profiles with relevant information.
  • Handled private and confidential information in compliance with hospital policies and procedures, including HIPAA.
  • Facilitated positive care experience for patients, establishing rapport and applying interpersonal skills to reduce anxiety and promote cooperation.

Radiology Information System Support

Aurora Advanced Healthcare
10.2001 - 03.2007
  • Tracked problematic system errors by implementing various user support tracking metrics.
  • Efficiently resolved myriad of technical issues concerning software installation and network connectivity.
  • Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
  • Offered technical guidance and advised users of alternative approaches when troubleshooting.
  • Monitored, tracked and prioritized new work requests at Help Desk within set response times.
  • Effectively communicated with other system engineering personnel and senior executives on joint projects.
  • Configured security settings and granted system access to groups and individuals.
  • Worked effectively in both independent and team environments to exceed IT goals.
  • Worked with various departments on integrating new processes for software and manual usage.
  • Collaborated with vendors to resolve advanced problems.
  • Configured hardware, devices and software to set up work stations for employees.
  • Helped streamline repair processes and update procedures for support action consistency.

Radiology Quality Control Technologist

Aurora Advanced Healthcare
03.2000 - 10.2001
  • Created and deployed best practices to improve efficiency and reduce repeat rates for department of 8-10 technologists.
  • Monitored performance and generated reports detailing quality of films and repeat rates.
  • Noted trends in film quality and equipment functionality to determine problem areas and plan for improvements to processes.
  • Reported repeated issues to management team, collaborating to identify issue roots and rectify problems.
  • Streamlined QA processes by working closely with management teams and staying abreast of changing department demands.
  • Adhered to safety and clean area procedures to comply with agency and regulatory mandates.
  • Performed routine maintenance and calibration on testing equipment.
  • Reviewed physicians' orders to determine medical imaging needs and operated radiologic equipment to capture, develop and produce diagnostic images.
  • Served as informational resource for patients and families, educating about imaging process and addressing questions and concerns.
  • Prepared and administered contrast materials for imaging procedures.
  • Minimized patients' exposure to radiation during x-ray imaging through application of shielding techniques and careful positioning of patients, equipment and restrictive devices.
  • Developed and delivered training programs for students and technologists to educate on best practices for equipment operation, image processing and patient care.
  • Adhered closely to quality control standards in development and labeling of diagnostic imaging materials, updating patient profiles with relevant information.
  • Educated patients on procedure details, provided instructions and answered questions to minimize anxiety and improve cooperation.
  • Handled private and confidential information in compliance with hospital policies and procedures, including HIPAA.

Radiologic Technologist

Aurora Advanced Healthcare
09.1998 - 03.2000
  • Reviewed physicians' orders to determine medical imaging needs and operated radiologic equipment to capture, develop and produce diagnostic images.
  • Served as informational resource for patients and families, educating about imaging process and addressing questions and concerns.
  • Prepared and administered contrast materials for imaging procedures.
  • Minimized patients' exposure to radiation during x-ray imaging through application of shielding techniques and careful positioning of patients, equipment and restrictive devices.
  • Adhered closely to quality control standards in development and labeling of diagnostic imaging materials, updating patient profiles with relevant information.
  • Processed, labeled and organized diagnostic images to match with patient records.
  • Facilitated positive care experience for patients, establishing rapport and applying interpersonal skills to reduce anxiety and promote cooperation.
  • Handled private and confidential information in compliance with hospital policies and procedures, including HIPAA.
  • Operated x-ray imaging equipmen and DEXA bone density equipment in clinic setting.
  • Created images using fluoroscopy to help physicians assess and diagnose patients.
  • Minimized patients' exposure to radiation with beam-restrictive devices and shielding techniques.

Education

Associate of Applied Science - Radiologic Technology

Labette Community College
Parsons, KS
05.1992

High School Diploma -

Labette County High School
Altamont, KS
05.1990

Skills

  • Patient shielding techniques
  • Patient confidentiality
  • HIPAA
  • Staff education
  • Medical Records Management
  • Patient education
  • Staff education and training
  • First Aid/CPR
  • MS Office
  • Critical thinking
  • EMR / EHR

Certification

  • Radiologic Technologist License - American Registry of Radiologic Technologists

Timeline

Relationship Banker I

Johnson Financial Group
02.2023 - Current

Guest Service Leader

Kwik Trip
10.2021 - Current

Sole Proprietor

Faithful Fashion Boutique
08.2016 - Current

Store associate

Oro Di Oliva
11.2015 - 08.2016

Radiologic Technologist

Aurora Advanced Healthcare
09.2009 - 08.2017

Radiologic Technologist - Pool

Aurora Advanced Healthcare
03.2007 - 09.2009

Radiology Information System Support

Aurora Advanced Healthcare
10.2001 - 03.2007

Radiology Quality Control Technologist

Aurora Advanced Healthcare
03.2000 - 10.2001

Radiologic Technologist

Aurora Advanced Healthcare
09.1998 - 03.2000

Associate of Applied Science - Radiologic Technology

Labette Community College

High School Diploma -

Labette County High School

Similar Profiles

CREATE PROFILE
Chrystal Mueller