Chrystal Murphy
Akron
Summary
Professional treatment expert with history of delivering comprehensive care and support to individuals in need. Skilled in developing individualized treatment plans and fostering collaborative team environment to achieve optimal results. Known for adaptability and reliability, ensuring seamless service delivery.
Overview
10
10
years of professional experience
Work History
Treatment Specialist
Christian Children's Home Of Ohio Ccho
01.2024 - Current
- Served as a positive role model for residents, demonstrating healthy coping strategies and maintaining professional boundaries at all times.
- Maintained a safe living environment for residents, conducting thorough room checks and enforcing house cottage consistently.
- Encouraged resident autonomy by teaching effective problem-solving techniques and goal-setting strategies.
- Advocated for residents within the larger care team, collaborating effectively across disciplines to secure necessary resources and support services.
- Developed strong relationships with residents, fostering trust and open communication to support their treatment goals.
- Provided crisis intervention when necessary, deescalating situations effectively to maintain safety within the facility.
- Documented all interactions with residents accurately and promptly in accordance with regulatory requirements, maintaining confidentiality at all times.
- Observed and monitored client behavior and responses to treatment.
- Attended trainings to participate in regular supervision and continued education to maintain professional competence and ethical standards.
MINOR MENTORING PROGRAM SPECIALIST
RAHAB Ministries
01.2019 - 05.2023
- In charge of organizing and maintaining minor mentoring center
- Provided support to social service clients in navigating available resources.
- Supervised Interns and volunteers
- Facilitated in-school Human Trafficking training programs
- Facilitated communication between clients and other service providers.
- Improved clients' coping with routine life activities such as food budgeting and rental payments.
- Mentored youth in the program
- Completed weekly and monthly administrative work
- Conducted thorough needs assessments to identify gaps in service delivery and inform program development efforts.
- Developed, coordinated and administered programs.
- Established goals and created action plans to achieve goals.
- Developed and maintained relationships with community organizations and agencies.
HEALTH INSURANCE AGENT
Health Choice One
09.2014 - 01.2019
- Processed paperwork related to policy changes, cancellations, claims payments, and new enrollments accurately and efficiently
- Understood customer requirements and tailored insurance plans to fit needs
- Provided excellent customer service by responding promptly to telephone calls, emails, and other requests for information
Education
CERTIFIED PEER RECOVERY SUPPORTER -
Flying High Inc
10.2023
DIPLOMA -
Kenmore High School
05.2005
Skills
- Microsoft Word
- Positive Reinforcement Strategies
- Compassionate Care
- Complex Problem-Solving
- Time Management
- Behavior Redirection
- Microsoft Outlook
- Microsoft Excel
- De-Escalation Tactics
- Community Service Programs
- Critical Thinking
- Active Listening
- Youth Advocacy
- Coping Techniques
- Case File Management
- Community Resource Navigation
- Behavior Support
- Communication
- Self-harm prevention
- Emotional regulation
- Life skills training
- Behavioral analysis
- Substance abuse treatment
- Trauma-informed care
- Teamwork and collaboration
- Problem-solving abilities
- Excellent communication
- Organizational skills
- Active listening
- Case documentation
- Goal setting
- Motivational interviewing
- Crisis intervention
- Adaptability
- Therapeutic interventions
- Case management
Timeline
Treatment Specialist
Christian Children's Home Of Ohio Ccho
01.2024 - Current
MINOR MENTORING PROGRAM SPECIALIST
RAHAB Ministries
01.2019 - 05.2023
HEALTH INSURANCE AGENT
Health Choice One
09.2014 - 01.2019
DIPLOMA -
Kenmore High School
CERTIFIED PEER RECOVERY SUPPORTER -
Flying High Inc
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