Summary
Work History
Education
Skills
Timeline
Generic

Chrystal Myers

Wytheville,VA

Summary

Dynamic customer service professional with extensive experience at MTM Health, excelling in conflict resolution and relationship building. Proven track record of enhancing customer satisfaction and loyalty through empathetic problem resolution. Skilled in data entry and critical thinking, effectively managing high-stress situations to drive operational efficiency and team success.

Work History

Customer Service Representative

MTM Health
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Dispatcher

MTM Health
  • Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
  • Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
  • Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
  • Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
  • Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
  • Tracked delivery progress to identify possible delays and provide real-time updates to clients for STAT Courier
  • Trained new dispatchers on company protocols, contributing to a well-prepared team of professionals.

Contact Center Team Leader

MTM Health
  • Facilitated seamless transitions during organizational changes, ensuring minimal disruptions in service delivery and maintaining high levels of employee engagement.
  • Collaborated cross-functionally with other departments to develop integrated solutions for client needs.
  • Analyzed performance metrics to identify trends and areas for improvement within the contact center operations.
  • Managed staffing levels to ensure adequate coverage during peak periods, reducing wait times and abandoned calls.
  • 3rd shift POC for stat Courier
  • Monitored Inbound Lines to help meets SLAs and service contracts
  • Increased contact center efficiency by streamlining processes and optimizing workflows.
  • Set performance targets for team members, holding them accountable for meeting goals and celebrating successes together.

Education

Associate of Applied Science - Administrative Support Technology

Wytheville Community College
Wytheville, VA

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Customer relations
  • Problem resolution
  • Relationship building
  • Conflict resolution

Timeline

Customer Service Representative

MTM Health

Dispatcher

MTM Health

Contact Center Team Leader

MTM Health

Associate of Applied Science - Administrative Support Technology

Wytheville Community College

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