Summary
Overview
Work History
Education
Skills
Timeline
Generic

Chrystal Pandolfo

Palm Bay,FL

Summary

Very experienced medical assistant in both front and back offices. Looking to shift gears to administrative duties that have become very efficient over the years such as medical coding and billing, prior authorizations , referral coordinator. Experienced with navigating healthcare insurance systems to secure treatment approvals. Utilizes keen attention to detail and extensive knowledge of medical coding to streamline processes. Strong understanding of insurance guidelines and patient advocacy to ensure optimal outcomes.

Overview

22
22
years of professional experience

Work History

Medical Scribe

AQuity Solutions
Remote, Remote
07.2022 - 01.2023
  • Documented complete information about examinations, treatment plans, lab results, and other details directly into charts.
  • Charted patient encounters by recording information such as diagnosis, treatments, and prescriptions.
  • Increased overall productivity of clinical staff by providing real-time scribing support during high-volume shifts, enabling better focus on direct patient care.
  • Ensured compliance with HIPAA regulations by consistently maintaining patient confidentiality and protecting sensitive information during documentation processes.
  • Verified accuracy of patient information and medical records to avoid discrepancies and maintain consistency.
  • Reduced physician workload by taking on additional administrative tasks as needed, such as retrieving laboratory results and organizing patient files.
  • Accompanied physicians through day in fast-paced, stressful environments.
  • Demonstrated exceptional multitasking abilities by effectively balancing competing priorities in a fast-paced clinical environment while maintaining a high level of accuracy in all documentation efforts.
  • Demonstrated confidentiality in dealing with sensitive information or records to comply with HIPAA guidelines and regulations.
  • Advanced understanding of complex medical terminology through consistent application in daily tasks, ensuring accuracy in all written communications.
  • Supported physicians with comprehensive chart documentation, assisting in the reduction of administrative burden.
  • Enhanced patient care by diligently transcribing physician-patient interactions during medical examinations.
  • Collaborated with healthcare professionals to ensure timely completion of all necessary documentation, facilitating proper billing and reimbursement processes.
  • Facilitated effective communication between healthcare providers by accurately recording diagnostic test results and treatment plans.
  • Collected required documents to prepare discharge and release summaries of patients.
  • Improved clinical efficiency by maintaining accurate and up-to-date electronic health records for each patient encounter.
  • Used Epic to input information into computerized patient record system.
  • Attended patient appointments and wrote narrative account of events using proper abbreviations, grammar, and spelling.
  • Stayed on top of current patient loads to facilitate efficient and organized workflow.
  • Aided in the continuation of care for patients by clearly documenting follow-up instructions and scheduling future appointments as needed.
  • Streamlined workflow for attending physicians by organizing notes according to specified templates, enabling quicker review of pertinent information before finalizing documentation.
  • Promoted a positive work environment through proactive collaboration with team members and adherence to established protocols and procedures.
  • Communicated with other medical staff and personnel to obtain additional patient information.
  • Gathered patient charts to prepare for upcoming appointments and maintain organization.
  • Assisted in the optimization of workflow within the medical facility through prompt and precise medical transcription services.
  • Processed patient referrals and authorizations to enable smooth patient consultations.
  • Adapted quickly to new technologies and software platforms utilized within the medical facility, ensuring seamless integration into daily workflow processes.
  • Consistently met tight deadlines for record completion, contributing to improved insurance claim processing times and increased revenue collection rates.
  • Responded to patient inquiries to provide information and resolve issues and concerns.
  • Facilitated smoother billing process by accurately coding procedures and diagnoses in medical records.
  • Enhanced physician efficiency with detailed real-time documentation during patient encounters.
  • Supported accurate diagnosis and treatment plans, by capturing detailed patient histories and symptoms.
  • Improved patient education by documenting discharge instructions and follow-up care recommendations.
  • Improved patient care by meticulously documenting clinical visits and procedures.
  • Played key role in legal compliance by adhering to HIPAA regulations during documentation process.
  • Enabled more accurate prescription management by recording medication orders during consultations.
  • Enhanced team communication by providing detailed notes for interdisciplinary meetings and case discussions.
  • Increased clinic efficiency, by preparing and managing patient documentation before and after visits.
  • Assisted in maintaining comprehensive electronic health records, contributing to better health outcomes.
  • Communicated with healthcare providers to clarify information and resolve issues.
  • Reviewed and edited transcripts to verify and provide accurate and complete information.
  • Utilized templates and macros to streamline transcription processes.
  • Transcribed sensitive documents with complete confidentiality.
  • Verified medical terminology and codes to deliver accurate and up-to-date information.
  • Managed electronic files and archives to keep transcripts organized and accessible.
  • Responded to inquiries regarding transcripts to provide information and resolve issues.
  • Produced and delivered transcripts within anticipated timeframes to meet tight deadlines.

Home Health Caregiver

Senior Solutions Homecare
02.2016 - 03.2018
  • Maintained a clean and safe living environment for patients, reducing the risk of accidents or infections.
  • Assisted patients with personal hygiene tasks such as bathing, grooming, and dressing, promoting dignity and self confidence.
  • Improved patient comfort by providing compassionate and attentive care in various daily activities.
  • Transported patients safely to appointments, errands, or social outings, ensuring timely arrival and an enjoyable experience.
  • Monitored vital signs regularly, promptly reporting any abnormalities or concerns to supervising medical professionals.
  • Managed household chores such as laundry, meal preparation, and light cleaning, allowing clients to focus on their health and well being.
  • Facilitated communication between patients, families, and healthcare providers by serving as a reliable source of information about the client''s progress and needs.
  • Streamlined daily routines for clients with limited mobility by implementing efficient strategies customized to their specific abilities.
  • Prevented bedsores in immobile clients by regularly repositioning them and ensuring proper skin care was administered.
  • Collaborated with healthcare team members to develop personalized care plans that addressed individual patient needs.
  • Provided emotional support to patients and their families during difficult times, fostering strong relationships and trust.
  • Increased patient satisfaction levels by consistently going above-and-beyond in providing exceptional care tailored to individual preferences.
  • Managed accurate medical records for each patient, maintaining confidentiality while providing essential information for healthcare providers.
  • Boosted patient morale with a positive attitude, effective communication, and active listening skills to address concerns and validate emotions.
  • Trained new HHA staff members on best practices for patient care delivery and documentation procedures.
  • Reduced hospital readmission rates by closely monitoring patients'' conditions at home and responding quickly to potential issues.
  • Administered medications accurately and on time, ensuring optimal treatment effectiveness.
  • Educated patients and family members on proper nutrition, exercise routines, and self-care techniques to promote overall wellness.
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
  • Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
  • Assisted disabled clients to support independence and well-being.
  • Monitored client health by performing routine pulse, temperature and blood pressure checks.
  • Followed nutritional plans to prepare optimal meals.
  • Traveled to clients' homes to complete healthcare services and promote continuity of care.
  • Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
  • Provided mobility assistance such as walking and regular exercising.
  • Completed entries in log books, journals, and care plans to accurately document and report patient progress.
  • Provided transportation and appointments management.
  • Monitored changes in clients' conditions to report concerns to supervisor.
  • Developed individual care plans for clients based on specific needs.
  • Assisted clients with living independently through skill-building and mentoring in areas such as housekeeping adaptations and preparation of healthy meals.
  • Communicated regularly with clients' families to provide updates on health and well being.
  • Helped clients with managed home care, ensuring efficacy of care by monitoring health status.
  • Utilized universal precautions and infection control principles in all aspects of care.
  • Scheduled and coordinated medical appointments.
  • Developed and implemented care plans for clients.
  • Trained new staff members on best practices for home health care.

Receptionist

Todays Dentistry
01.2015 - 12.2015
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
  • Tracked important information in excel spreadsheets and ran reports or generated graphs using data.
  • Monitored and screened visitors to verify accessibility to inter-office personnel.
  • Helped office staff prepare reports and presentations for internal or client-related use.
  • Compiled information from files and research to satisfy information requests.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
  • Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
  • Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
  • Scheduled office meetings and client appointments for staff teams.
  • Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
  • Collected payments, processed transactions and updated relevant records.
  • Collected and distributed messages to team members and managers to support open communication and high customer service.
  • Sorted, received, and distributed mail correspondence between departments and personnel.
  • Handled assignments independently with good judgement and critical thinking skills.
  • Routed incoming mail and messages to relevant personnel without delay.
  • Operated multi-line telephone system to answer and direct high volume of calls.
  • Organized, maintained and updated information in computer databases.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Facilitated positive customer experiences by resolving complaints and inquiries promptly and professionally.
  • Improved workflow by introducing more efficient document handling and organization practices.
  • Streamlined administrative tasks, such as filing and data entry, to support office efficiency.
  • Enhanced front desk operations by efficiently managing incoming calls, ensuring prompt customer service.
  • Streamlined invoice processing to ensure timely payments and financial operations.
  • Strengthened vendor relationships through regular communication and timely coordination of services.
  • Enhanced accuracy of record-keeping with diligent maintenance of logs and records.
  • Maintained clean and welcoming reception area, contributing to positive first impression for visitors.
  • Reduced waiting times for visitors by implementing more efficient check-in process.
  • Enhanced visitor experience by providing detailed information and assistance as needed.
  • Improved office organization with meticulous management of appointment scheduling and client databases.
  • Facilitated smooth communication channels by promptly forwarding messages to appropriate departments.
  • Boosted team morale and efficiency, coordinating staff meetings and distributing relevant information.
  • Optimized resource allocation by managing inventory of office supplies and reordering as necessary.
  • Supported company correspondence by drafting and distributing memos and emails.
  • Supported HR activities by assisting with recruitment process, including scheduling interviews and organizing candidate information.
  • Assisted in event planning and execution, ensuring seamless operation of company functions.
  • Improved data privacy compliance with meticulous management of sensitive information.
  • Increased customer satisfaction by warmly greeting visitors and promptly addressing their needs.
  • Contributed to team effectiveness by providing ad-hoc support to various departments during peak periods.
  • Helped maintain office security by monitoring visitor access and issuing badges.
  • Assisted with planning office events and meetings for smooth execution.
  • Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
  • Maintained visitor log for entering and leaving facility for security purposes.
  • Assisted with on boarding new clients and securing paperwork completion.
  • Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
  • Maintained confidentiality of information regarding clients and company.
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Handled sensitive information with discretion while maintaining strict confidentiality standards.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
  • Corresponded with clients through email, telephone, or postal mail.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Answered central telephone system and directed calls accordingly.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Responded to inquiries from callers seeking information.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Resolved customer problems and complaints.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Confirmed appointments, communicated with clients, and updated client records.

Medical Assistant

Doccs
10.2012 - 02.2014
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
  • Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
  • Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
  • Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
  • Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
  • Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
  • Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
  • Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
  • Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
  • Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
  • Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
  • Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
  • Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
  • Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
  • Streamlined office operations by managing inventory levels, ordering supplies, and organizing storage areas.
  • Assisted in the development of clinic policies and procedures to ensure compliance with industry standards and regulations.
  • Provided support during emergencies by administering first aid treatments under physician supervision until further assistance arrived.
  • Collaborated with interdisciplinary healthcare teams to provide coordinated care.
  • Empowered patients through education on self-management techniques for chronic conditions.
  • Contributed to clean and safe clinic environment by adhering to sanitation protocols.
  • Improved patient satisfaction, efficiently managing appointment schedules and reducing wait times.
  • Conducted routine laboratory tests to assist in diagnosis and treatment of conditions.
  • Contributed to reduction in patient readmission rates by providing thorough discharge instructions and follow-up care recommendations.
  • Increased efficiency in office by implementing digital filing system for patient records.
  • Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
  • Enhanced team communication by organizing regular staff meetings and sharing updates on patient care protocols.
  • Streamlined patient check-in process, reducing administrative burden for medical staff.
  • Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
  • Implemented patient education program on preventative care, enhancing community health awareness.
  • Collaborated with healthcare professionals to develop care plans tailored to individual patient needs.
  • Maintained inventory of medical supplies, ensuring availability for all procedures and treatments.
  • Improved clinical workflow with introduction of electronic health records system.
  • Conducted patient follow-up calls to monitor treatment progress and answer any questions.
  • Enhanced patient care by meticulously recording vital signs and updating patient records.
  • Assisted with billing and coding processes, ensuring accurate insurance claims and patient invoicing.
  • Facilitated positive patient experience, greeting patients warmly and providing clear directions within clinic.
  • Facilitated patient education on treatment plans and medications, improving understanding and compliance.
  • Supported patient well-being, providing empathetic care and addressing concerns with sensitivity.
  • Assisted in minor surgical procedures, ensuring sterile environment and patient comfort.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Obtained and documented patient medical history, vital signs and current complaints at intake.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Completed EKGs and other tests based on patient presentation in office.
  • Prepared lab specimens for diagnostic evaluation.
  • Explained procedures to patients to reduce anxieties and increase patient cooperation.
  • Taught patients about medications, procedures, and care plan instructions.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
  • Oriented and trained new staff on proper procedures and policies.
  • Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
  • Measured patient pulse oximetry.
  • Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
  • Helped improve patient outcomes by educating and advising on relevant treatments and care.
  • Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
  • Collected pertinent data and calculations to aid physician in interpreting results.
  • Liaised with patients and addressed inquiries, appointment requests and billing questions.
  • Implemented care and efficiency improvements to support and enhance office operations.
  • Measured patient spirometry.
  • Conducted monthly and quarterly inventory of supplies using facility cost reporting records.
  • Followed appropriate procedures to minimize patient's exposure to radiation.

Medical Assistant

Rad Clinics
03.2001 - 10.2009
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
  • Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
  • Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
  • Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
  • Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
  • Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
  • Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
  • Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
  • Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
  • Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
  • Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
  • Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
  • Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
  • Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
  • Streamlined office operations by managing inventory levels, ordering supplies, and organizing storage areas.
  • Assisted in the development of clinic policies and procedures to ensure compliance with industry standards and regulations.
  • Provided support during emergencies by administering first aid treatments under physician supervision until further assistance arrived.
  • Collaborated with interdisciplinary healthcare teams to provide coordinated care.
  • Empowered patients through education on self-management techniques for chronic conditions.
  • Contributed to clean and safe clinic environment by adhering to sanitation protocols.
  • Improved patient satisfaction, efficiently managing appointment schedules and reducing wait times.
  • Conducted routine laboratory tests to assist in diagnosis and treatment of conditions.
  • Contributed to reduction in patient readmission rates by providing thorough discharge instructions and follow-up care recommendations.
  • Increased efficiency in office by implementing digital filing system for patient records.
  • Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
  • Enhanced team communication by organizing regular staff meetings and sharing updates on patient care protocols.
  • Streamlined patient check-in process, reducing administrative burden for medical staff.
  • Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
  • Implemented patient education program on preventative care, enhancing community health awareness.
  • Collaborated with healthcare professionals to develop care plans tailored to individual patient needs.
  • Maintained inventory of medical supplies, ensuring availability for all procedures and treatments.
  • Improved clinical workflow with introduction of electronic health records system.
  • Conducted patient follow-up calls to monitor treatment progress and answer any questions.
  • Enhanced patient care by meticulously recording vital signs and updating patient records.
  • Assisted with billing and coding processes, ensuring accurate insurance claims and patient invoicing.
  • Facilitated positive patient experience, greeting patients warmly and providing clear directions within clinic.
  • Facilitated patient education on treatment plans and medications, improving understanding and compliance.
  • Supported patient well-being, providing empathetic care and addressing concerns with sensitivity.
  • Assisted in minor surgical procedures, ensuring sterile environment and patient comfort.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Obtained and documented patient medical history, vital signs and current complaints at intake.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Completed EKGs and other tests based on patient presentation in office.
  • Explained procedures to patients to reduce anxieties and increase patient cooperation.
  • Prepared lab specimens for diagnostic evaluation.
  • Taught patients about medications, procedures, and care plan instructions.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
  • Oriented and trained new staff on proper procedures and policies.
  • Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
  • Measured patient pulse oximetry.
  • Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
  • Helped improve patient outcomes by educating and advising on relevant treatments and care.
  • Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
  • Collected pertinent data and calculations to aid physician in interpreting results.
  • Liaised with patients and addressed inquiries, appointment requests and billing questions.
  • Implemented care and efficiency improvements to support and enhance office operations.
  • Measured patient spirometry.
  • Conducted monthly and quarterly inventory of supplies using facility cost reporting records.
  • Followed appropriate procedures to minimize patient's exposure to radiation.

Education

Associate of Applied Science - Medical Coding And Reimbursment

Bryant And Stratton College
Online
09.2024

Associate of Science - Medical Assisting

Keiser University
Fort Lauderdale, FL
05.2001

High School Diploma -

Eastern Florida State College
Palm Bay, FL
2000

Skills

  • Microsoft
  • Electronic medical records (Athena Epic ECWs sage Dentrix)
  • Medical terminology
  • Anatomy physiology
  • Coding
  • Billing
  • Documentation
  • Abstracting information for proper outcomes
  • Appeals
  • Excel

Timeline

Medical Scribe

AQuity Solutions
07.2022 - 01.2023

Home Health Caregiver

Senior Solutions Homecare
02.2016 - 03.2018

Receptionist

Todays Dentistry
01.2015 - 12.2015

Medical Assistant

Doccs
10.2012 - 02.2014

Medical Assistant

Rad Clinics
03.2001 - 10.2009

Associate of Applied Science - Medical Coding And Reimbursment

Bryant And Stratton College

Associate of Science - Medical Assisting

Keiser University

High School Diploma -

Eastern Florida State College

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Chrystal Pandolfo