Chrystal Purvis
Clarksville,TN
Summary
Seasoned LPN Office Nurse with a proven track record at Baptist Health Home Health Network, demonstrating exceptional skills in HIPAA compliance and empathetic patient care. Excelled in delivering quality improvement initiatives, achieving high customer satisfaction. Expert in healthcare software proficiency and direct patient care, consistently prioritized patient confidentiality and support.
Overview
10
10
years of professional experience
1
1
Certification
Work History
LPN Office Nurse
Baptist Health Home Health Network
Little Rock, AR
07.2017 - 10.2024
- Delivered high-quality direct and indirect nursing care to patients.
- Answered patient calls, identified issues and determined how best to provide assistance within parameters established by facility and supervisor.
- Answered telephones promptly and courteously
- Collaborated with multidisciplinary teams to develop long term goals for patients who require ongoing treatment.
- Observed strict confidentiality and safeguarded all patient-related information.
- Participated in quality improvement initiatives to enhance patient care outcomes.
- Worked as part of healthcare team to assess patient needs, plan and modify care and implement interventions.
- Followed rehabilitation and treatment care plans to accelerate patient recovery, minimize pain, and optimize patient outcomes.
- Answered patients' calls to determine how to assist.
- Participated in educational programs to keep up-to-date on new developments in nursing practice.
- Performed triage to maximum team productivity and effectiveness.
- Worked with social workers, physical therapists and speech therapists to assess patient needs, plan and adjust plans of care and actualize nursing interventions to promote and restore patient health.
- Interviewed patients to obtain medical history.
- Facilitated communication between patients, families, and healthcare professionals.
- Communicated with patients with compassion while keeping medical information private.
- Provided emotional support to patients and families during difficult times.
- Maintained strict patient data procedures to comply with HIPAA laws and prevent information breaches.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
LPN Office Nurse
St. Vincent's Medical Clinic Lonoke
Lonoke, AR
01.2015 - 07.2017
- Answered telephones promptly and courteously while scheduling appointments for patients.
- Answered patient calls, identified issues and determined how best to provide assistance within parameters established by facility and supervisor.
- Organized medical supplies and equipment to maintain a safe and efficient work environment.
- Collected biological samples from patients and performed routine lab tests to support diagnosis.
- Documented all treatments given in accordance with established guidelines.
- Assembled and used catheters, tracheotomy tubes or oxygen suppliers.
- Guaranteed exceptional care quality by correctly administering medication, inserting and caring for catheters, dressing and changing wounds and assisting with personal hygiene.
- Prepared and administered vaccines, medications, controlled substances and narcotics as prescribed and sterilized and stored instruments, equipment and supplies.
- Delivered high-quality direct and indirect nursing care to patients.
- Measured and recorded patient height, weight and other vital signs.
- Inoculated and vaccinated patients to immunize against communicable diseases.
- Documented patient medical histories, current symptoms and vitals.
- Evaluated patient care procedural changes for effectiveness and made necessary adjustments.
- Assisted physicians during office procedures by preparing exam rooms and sterilizing instruments.
- Provided emotional support to both patients and their families in times of need.
- Monitored infection control procedures to verify facility-wide health and safety.
- Monitored any changes in the condition of the patient closely and reported it immediately.
- Educated patients on proper wound care techniques following surgery or injury.
- Observed strict confidentiality and safeguarded all patient-related information.
- Reviewed lab results for accuracy prior to delivering them to the physician.
- Coordinated computerized functions for automated prescriptions, patient medical records and laboratory information and trained other office staff members in electronic operations.
- Communicated effectively with patients and loved ones to explain diagnoses, treatment options and procedures.
- Participated in continuing education activities in order to stay up-to-date on best practices.
- Collected blood, urine or sputum from patients to perform routine laboratory tests.
- Took temperatures or blood pressures, dressed wounds and provided other basic patient care or treatments.
- Responded to routine patient inquiries, assessed patient needs, conferred with physician regarding care plan and assisted physician with sensitive components of examinations.
- Collected biological samples for routine laboratory testing to assist diagnostic processes.
- Maintained strict patient data procedures to comply with HIPAA laws and prevent information breaches.
- Utilized various computer software programs proficiently in order to document patient data.
- Educated patients in regards to office policies, medical procedure steps, recovery measures and medication instructions.
- Prepared patients for examinations, tests or treatments and explained procedures.
Education
Certificate of Technical Studies - LPN
Phillips Community College of The University of AR
Dewitt, AR12-2008
GED -
Stuttgart High School
Stuttgart, AR12-1996
Skills
- Immunization administration
- Anatomy and physiology
- Leadership qualities
- Quality improvement
- Phlebotomy techniques
- HIPAA compliance
- Clinical judgment
- Nursing documentation
- Ethical practice
- Continuing education
- Healthcare software proficiency
- Vital signs monitoring
- Chronic disease management
- Compassion and empathy
- EHR management
- Direct patient care
- Sanitation standards
- Medication administration
- Diagnostic testing
- HIPAA protocols
- Insurance processing
- Supply management
- Incoming call reception
- Telephone triage
Certification
- Currently Hold Arkansas Multi state license.
- BLS certified
Accomplishments
- Assisted supervisor while she was out of the office or in a meeting to ensure that Intake customer service could continue to operate in a timely manner without interruption
Timeline
LPN Office Nurse
Baptist Health Home Health Network
07.2017 - 10.2024
LPN Office Nurse
St. Vincent's Medical Clinic Lonoke
01.2015 - 07.2017
- Currently Hold Arkansas Multi state license.
- BLS certified
Certificate of Technical Studies - LPN
Phillips Community College of The University of AR
GED -
Stuttgart High School
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