Chrystal Roberts
Hampton,GA
Summary
Dedicated professional organized and dependable Individual with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
13
13
years of professional experience
Work History
Fleet Manager
AutoNation Auto Auction
Ellenwood , GA
05.2021 - Current
- Built relationships with customers and community to establish long-term business growth.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Increased profits through providing excellent customer service, following established guidelines and auditing sales reports.
- Maintained up-to-date knowledge of competitor products and pricing in market served.
- Trained and mentored new sales representatives on sales strategies and processes to reduce process gaps.
- Identified prospects' needs and developed appropriate responses along with suitable information on products and services.
- Prepared and implemented strategic growth plans for territory based on company goals and expectations.
- Communicated progress of monthly and quarterly initiatives to internal and external sales teams.
- Investigated and integrated new strategies to expand business operations and grow customer base.
- Enhanced profitability by developing pipelines utilizing marketing and sales strategies.
- Increased annual gross sales 37% in Fleet Sales and exceeded goals for sales, revenue and profit margins.
- Increased annual Fleet sales revenue volume within 1 year by $7,019,772.00.
Dealer Sales Coordinator
AutoNation Auto Auction
Ellenwood, GA
01.2020 - 05.2021
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Compiled client profiles and entered information into operating system.
- Kept detailed records of sales and customer information in CRM software, updating database regularly to maintain top-notch service.
- Handled customer inquiries by staying up-to-date on market and industry trends and finding unique solutions to issues.
- Forged and nurtured impactful relationships with customers to cultivate loyalty.
- Deployed and assessed strategies for retaining customers and maximizing account servicing opportunities to promote revenue consistency.
- Increased annual gross sales 26% in Dealer Sales and exceeded goals for sales, revenue and profit margins.
- Increased annual Dealer Sales revenue volume within 1 year by $1,913,408.00.
Dealer Sales Representative
Manheim Atlanta
East Point, GA
10.2012 - 01.2020
- Educated Dealers on all company products and services .
- Forged and nurtured impactful relationships with customers to cultivate loyalty.
- Deployed and assessed strategies for retaining customers and maximizing account servicing opportunities to promote revenue consistency.
- Created, Implemented, and processed Monthly Customer Rebates.
- Achieved and sustained consistent revenue streams by regularly servicing accounts and connecting with customers to promote new products.
- Secured numerous company recognitions for reach, and exceeding sales goals.
- Reduced errors during sales and service processes by devising and deploying template responses.
Office Manager
Henry Auto Sales
Stockbridge, GA
07.2009 - 10.2012
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Managed budgets, assets, portfolios, accounts payable and receivable and general financial reporting procedures.
- Managed payroll data entry and processing for employees to comply with predetermined company guidelines.
- Supervised accurate, efficient and compliant completion of monthly financial reporting packages.
- Prepared balance sheets, cash flow reports and income statements.
- Mitigated risk by implementing internal controls and safeguards for revenues and expenditures.
Skills
- Communication and Motivation
- Organization and delegation
- Problem solving and Decision making
- Strong work ethic
- Sales Quota Management
- Salesforce Software
- Customer Trend Analysis
- Digital Sales
- Sales Tracking
- Strategic Account Development
- Proficient with ASI, Edge Pipeline, Velosicast, AS400, Hubspot, Salesforce, ect
Volunteer Work
Avid Volunteer and supporter of The Southern Crescent chapter of Habitat for Humanity, Toys for tots, and The empty stocking fund.
Timeline
Fleet Manager
AutoNation Auto Auction
05.2021 - Current
Dealer Sales Coordinator
AutoNation Auto Auction
01.2020 - 05.2021
Dealer Sales Representative
Manheim Atlanta
10.2012 - 01.2020
Office Manager
Henry Auto Sales
07.2009 - 10.2012
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