Chrystal Rodrigues
New Caney,TX
Summary
Customer-focused Retail Associate with solid understanding of retail dynamics and customer service standards. Experienced providing quality product recommendations and solutions to meet customer needs and exceed expectations. Committed to executing sales, service and customer experience initiatives driving strong sales.
Overview
3
3
years of professional experience
Work History
Sales Associate-Part Time
Sunglasses Hut
Humble, TX
03.2024 - Current
- Helped customers find specific products, answered questions, and offered product advice.
- Maintained up-to-date knowledge of store merchandise and policies.
- Collected payments and provided accurate change.
- Demonstrated product features and benefits for customers' needs.
- Attended weekly team meetings to review performance goals and objectives.
- Increased purchase amounts by cross-selling with similar products.
- Bagged or packaged purchases and wrapped gifts.
Fragrance Vendor-Freelancing
Coworx Staffing
Humble, TX
10.2023 - Current
- Organized trade shows and events related to fragrances and cosmetics.
- Met and exceeded high-volume personal sales goals through clientele development and current product knowledge.
- Designed displays for showcasing fragrances at retail locations.
- Educated customers on scents and products available from several luxury fragrance brands.
- Cleaned shelves, counters and tables to maintain organized store.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Described merchandise and explained use, operation and care.
Assistant Store Manager
The Inspiration Company
Humble, TX
04.2023 - 10.2023
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Handled scheduling for store shifts to achieve adequate staffing.
- Coached and developed store associates through formal and informal interactions.
- Analyzed business performance data and forecasted business results for upper management.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
Fine Jewelry Associate
Macy's
Humble, TX
07.2022 - 09.2022
- Provided expert assistance to customers in the fine jewelry department
- Demonstrated in-depth knowledge of different jewelry styles, materials, and trends
- Assisted customers in selecting the perfect piece of jewelry based on their preferences and budget
- Handled sales transactions, including processing payments, issuing receipts, and managing inventory
- Collaborated with team members to ensure a well-organized and visually appealing jewelry department.
- Processed payments using cash registers or POS systems; handled transactions accurately and efficiently.
- Ensured compliance with company policies related to handling precious metals, diamonds and gemstones.
Sales Associate
Dillard's, Inc.
Humble, TX
09.2021 - 05.2022
- Greeted customers and provided exceptional customer service.
- Helped customers find specific products, answered questions, and offered product advice.
- Handled customer complaints in a professional manner.
- Answered incoming telephone calls to provide store, products and services information.
- Built and maintained relationships with peers and upper management to drive team success.
- Organized stockroom shelves according to size, color or style.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Upsold additional items based on customer interests and needs.
- Tracked company inventories, moved excess stock and arranged products to improve sales.
- Scheduled shifts for fellow associates during peak traffic times.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Maintained records related to sales for store management.
Education
Associate of Science - Information Technology
Lone Star College System
Kingwood, TXSkills
- Product Sales
- Sales Development
- Upselling
- Payment Processing
- Relationship Building
- Merchandising Knowledge
- Multitasking
- Brand Promotion
- Merchandise Recommendations
- Creative Thinking
- Cash Drawer Management
- Team Collaboration
- Inventory and Stocking
- Flexible Hours
References
Available upon request
Languages
Hindi
Native/ Bilingual
CoworxKonkani
Native/ Bilingual
References
References available upon request.
Timeline
Sales Associate-Part Time
Sunglasses Hut
03.2024 - Current
Fragrance Vendor-Freelancing
Coworx Staffing
10.2023 - Current
Assistant Store Manager
The Inspiration Company
04.2023 - 10.2023
Fine Jewelry Associate
Macy's
07.2022 - 09.2022
Sales Associate
Dillard's, Inc.
09.2021 - 05.2022
Associate of Science - Information Technology
Lone Star College System
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