Chrystal Saalfrank
TX
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Customer Service Administrator
Advance Auto Parts/Carquest Distribution Center
05.2018 - Current
- Issue daily credit and billing to customers
- Research pricing discrepancies
- Respond to customer issues
- Data Entry
- Answered incoming calls and emails from current customers and asked open-ended questions to determine needs.
- Researched issues with inbound and outbound shipments, product damage and incorrect product amounts.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
Customer Service Administrator
Advance Auto Parts Distribution Center
08.2012 - 07.2017
- Issue daily credit and billing to customers
- Research pricing discrepancies
- Respond to customer issues
- Data Entry
- Answered incoming calls and emails from current customers and asked open-ended questions to determine needs.
- Researched issues with inbound and outbound shipments, product damage and incorrect product amounts.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
EG Floor Supervisor
Chickasaw Enterprises/Winstar Casino
07.2006 - 08.2012
- Supervise floor attendants
- Schedule breaks
- Resolve customer issues
- Minor repairs to slot machines
- Verify jackpots.
Education
GED -
State Of Texas
08.2011
Skills
- Issue Resolution
- Data Entry
- Account Management
- Skilled in Microsoft Office
- Troubleshooting
- Research
Certification
Name: Ask Questions to Make Data-Driven Decisions
Issuing Organization: Coursera
Issue Date: July 2023
Expiration Date: This certification does not expire
Credential ID: P48ESRR9GE8E
Name: Foundations: Data, Data, Everywhere
Issuing Organization: Coursera
Issue Date: July 2023
Expiration Date: This certification does not expire
Credential ID: G4LYXWWTKCEL
Name: Prepare Data for Exploration
Issuing Organization: Coursera
Issue Date: July 2023
Expiration Date: This certification does not expire
Credential ID: JLNGJX48U6D2
Name: Process Data from Dirty to Clean
Issuing Organization: Coursera
Issue Date: August 2023
Expiration Date: This certification does not expire
Credential ID: GNQH5MLB35MY
Analyze Data to Answer Questions
Issuing Organization: Coursera
Issue Date: October 2023
Expiration Date: This certification does not expire
Credential ID: CHT5NYCVERNA
Timeline
Customer Service Administrator
Advance Auto Parts/Carquest Distribution Center
05.2018 - Current
Customer Service Administrator
Advance Auto Parts Distribution Center
08.2012 - 07.2017
EG Floor Supervisor
Chickasaw Enterprises/Winstar Casino
07.2006 - 08.2012
GED -
State Of Texas
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