Summary
Overview
Work History
Education
Skills
References
Timeline
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CHRYSTAL SANCHEZ

CHRYSTAL SANCHEZ

Statesboro,Georgia

Summary

Proven to excel in customer service operations and relationship building, I leveraged my adaptability and Microsoft Excel proficiency at Liveops to enhance customer satisfaction significantly. My approach, blending empathetic communication with efficient problem-solving, consistently exceeded service goals, underscoring my commitment to excellence and teamwork. Organized and efficient secretary with background in providing administrative support to various office environments. Skilled in managing schedules, handling correspondence, and maintaining records with precision. Known for enhancing workflow processes and improving organizational communication. Proven track record of contributing positively to team dynamics and company culture by streamlining operations.

Overview

26
26
years of professional experience

Work History

Customer Service Representative

Liveops
Scottsdale, AZ
06.2020 - Current
  • Customer relations.
  • High-energy attitude.
  • Roleplaying for Progressive Insurance to help agents in training.
  • Helped customers with online orders, canceled subscriptions, answered emails, changed drivers' schedules, and handled customer complaints.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
  • Remained calm and professional in stressful circumstances, and effectively diffused tense situations.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
  • Answered inbound calls, chats, and emails to facilitate customer service.
  • Maintained accurate department and customer records.
  • Tracked and submitted employee timesheets to prepare for payroll processing.
  • Responded effectively to sensitive inquiries or complaints.
  • Managed inventory to ensure all supplies were in stock and within budget.
  • I inventoried and ordered supplies for the office.
  • Provided secretarial and office management support while building cooperative working relationships.
  • Coordinated appointments, meetings, and conferences.
  • Managed office duties, ordered materials, organized workspaces, answered emails, and made phone calls.
  • Answered phones to direct callers, scheduled appointments, and provided general office information.
  • Greeted visitors or callers to handle questions or direct them to the appropriate staff.
  • Received and routed incoming calls and correspondence to promote timely communication.
  • Answered and routed telephone calls, and took messages.
  • Delivered exceptional customer service through direct communication with clients and team members.
  • Maintained office supplies inventory by checking stock and ordering new supplies.
  • Managed incoming and outgoing mail, filing, and meeting coordination.
  • Met with incoming guests and clients, offering immediate assistance.
  • Answered phone calls in the order received, and asked appropriate questions to determine which department or staff member could be of service.
  • Screened visitors and directed them to a specific location for office safety.
  • Processed incoming mail and packages, and placed envelopes in bins for employees.
  • Used approved scripts to de-escalate angry customers during telephone interactions.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Updated system with order specifics and customer details, preferences, and billing information.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Resolved customer complaints promptly and efficiently.
  • Exceeded established service goals while leveraging customer service, sales and employee management best practices.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Collected deposits or payments and arranged for billing.
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Answered customer inquiries via phone, email, and chat.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.

Administrative Assistant

Robbins Packing Company
Statesboro, Georgia
01.1999 - 04.2008
  • Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
  • Conducted research on various topics as requested by management.
  • Sorted and distributed incoming faxes, letters and emails for office distribution.
  • Processed invoices for payment using accounting software applications.
  • Updated contact lists regularly when changes occur in employee status or contact information.
  • Facilitated communication between different departments within the organization.
  • Developed and implemented filing systems, both digital and physical, improving document organization and retrieval efficiency.
  • Handled confidential documents in an organized fashion according to established protocol.
  • Proofread content for typo-free emails and documentation.
  • Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
  • Managed office supplies inventory and placed orders when necessary.
  • Answered phone calls and emails to provide information, resulting in effective business correspondence.
  • Answered questions from customers regarding products and services offered by the company.
  • Handled incoming and outgoing correspondence, including email, mail, and package deliveries, ensuring timely distribution.
  • Operated a variety of machinery and tools safely and efficiently.
  • Completed day-to-day duties accurately and efficiently.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Education

Certificate - Patient Care Assisting

Ogeechee Technical College
Statesboro, GA
06.2008

High School Diploma -

Jenkins County High School
Millen, GA
05.1999

Certificate - Teacher Aide Education

Stratford Career Institute
Saint Albans, VT

Skills

  • Flexible Team Contributor
  • Customer Service Operations
  • Scheduling
  • Complaint resolution
  • Adaptability and flexibility
  • Creative problem solving
  • Reading comprehension
  • Customer consulting
  • Relationship building
  • Data entry
  • Microsoft Excel
  • Call center experience
  • Prioritization
  • Empathy and patience
  • Retail store support
  • Task prioritization
  • Call center procedures
  • Verbal and written communication
  • Stress management
  • Live chat support
  • Filing
  • Multitasking and organization
  • Email management
  • Order processing
  • Call center operations
  • Active listening
  • Letter preparation
  • Bookkeeping
  • Records retrieval
  • Meeting planning
  • Memo preparation
  • Mail handling

References

References available upon request.

Timeline

Customer Service Representative

Liveops
06.2020 - Current

Administrative Assistant

Robbins Packing Company
01.1999 - 04.2008

Certificate - Patient Care Assisting

Ogeechee Technical College

High School Diploma -

Jenkins County High School

Certificate - Teacher Aide Education

Stratford Career Institute

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CHRYSTAL SANCHEZ