Summary
Overview
Work History
Skills
Timeline
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Chrystal Slawter

Cumberland,WI

Summary

Accomplished Team Lead with a proven track record at Walmart, enhancing team performance and customer satisfaction through effective coaching, mentoring, and operations management. Skilled in fostering teamwork and collaboration, with a keen focus on workplace safety and performance improvement. Achieved significant advancements in employee skill development and problem-solving, driving superior service delivery and operational excellence.

Overview

21
21
years of professional experience

Work History

Team Lead

Walmart
04.2018 - Current
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
  • Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
  • Coached team members in techniques necessary to complete job tasks.
  • Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
  • Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
  • Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.

Team Lead

Sam's Club
04.2015 - 03.2018
  • Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
  • Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.

    • Assistant Manager

    Express Stop
    07.2003 - 03.2015
    • Supervised day-to-day operations to meet performance, quality and service expectations.
    • Maintained a clean, safe, and organized store environment to enhance the customer experience.
    • Developed strong working relationships with staff, fostering a positive work environment.
    • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
    • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
    • Improved customer satisfaction by addressing and resolving complaints promptly.
    • Generated repeat business through exceptional customer service.
    • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
    • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
    • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
    • Managed inventory levels to minimize stockouts while reducing overhead costs.
    • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
    • Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
    • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.

    Skills

    • Customer Focus
    • Coaching and Mentoring
    • Performance monitoring
    • Performance Improvement
    • Workplace Safety
    • Complaint resolution
    • Operations Management
    • Employee Evaluation
    • Diversity and Inclusion
    • Regulatory Compliance
    • Problem-Solving
    • Teamwork and Collaboration
    • Attention to Detail
    • Team Supervision
    • Team motivation
    • People Management

    Timeline

    Team Lead

    Walmart
    04.2018 - Current

    Team Lead

    Sam's Club
    04.2015 - 03.2018

    Assistant Manager

    Express Stop
    07.2003 - 03.2015

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    Chrystal Slawter