Chrystal Smith
Port Orchard,WA
Summary
Successful Cafe Manager leading, training and motivating employees to consistently exceed targets. Delivers exceptional service to every guest as head of high-performance team dedicated to top-notch customer relations. Competent in business management, marketing and inventory control.
Overview
17
17
years of professional experience
Work History
Activities Coordinator
Belfair Elementary SD
11.2021 - 08.2022
- Collaborated with faculty, staff and students to identify and address challenges.
- Guided and supported faculty and staff in development of new programs.
- Coordinated and supervised academic activities.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Cultivated interpersonal skills by building positive relationships with others.
Cafe Manager
Tracy Bilden
10.2017 - 02.2019
- Trained cafe employees to consistently exceed customers' expectations and provide superior service.
- Handled business administration functions such as payroll, cash register counting and supply ordering.
- Secured daily cash by verifying totals and making nightly deposits.
- Supported customers with unique dietary challenges with customizable menu offerings.
- Filled in for absent employees in any position in cafe, keeping operations efficient even when short-handed.
- Kept cafe in full compliance with health code standards and achieved consistent scores above 98%.
- Managed display products effectively to achieve consistent sales with minimal waste.
- Minimized risks of cross-contamination and infection by directing team members to regularly clean and sanitize surfaces.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
Starbucks Manager
Albertsons
10.2016 - 12.2016
- Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.
- Conducted monthly inventories of raw materials and components on work floor.
- Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
- Set and managed schedules to give proper coverage to required areas and meet customer service demands.
- Maximized performance by monitoring daily activities and mentoring team members.
- Onboarded new employees with training and new hire documentation.
Assistant Store Manager
Tully's Coffee
01.2006 - 01.2008
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Directed merchandising, promotion and brand loyalty efforts for business segment with greatest sales volume.
Education
GED -
South Kitsap High School
Port Orchard, WASkills
- Employee Motivation
- Sales Promotion
- Financial Statement Review
- Assignment Delegation
- Team Leadership
- Training Management
- Customer Service Management
- Quality Assurance
- Recruitment and Hiring
- Originality and Creativity
- Decision Making
- Goal Setting
- Performance Assessment
- Staff Scheduling
- Verbal and Written Communication
Timeline
Activities Coordinator
Belfair Elementary SD
11.2021 - 08.2022
Cafe Manager
Tracy Bilden
10.2017 - 02.2019
Starbucks Manager
Albertsons
10.2016 - 12.2016
Assistant Store Manager
Tully's Coffee
01.2006 - 01.2008
GED -
South Kitsap High School
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