Chrystal Smith
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Proficient Store Manager dedicated to hiring top-notch sales associates and maintaining smooth, efficient and highly successful store operations. Organized and effective at encouraging staff cooperation and productivity to meet and exceed objectives. Born leader and analytical problem-solver with proven team building and management success.
Overview
9
9
years of professional experience
Work History
Store Manager
Circle K
09.2021 - 11.2022
- Reported issues to higher management with great detail.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Completed point of sale opening and closing procedures.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
Team Lead
Buc-ee's
03.2021 - 09.2021
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Designed strategic plan for component development practices to support future projects.
- Communicated KPIs outlined in annual plan to inform employees of expectations and deliverables.
- Reviewed, implemented and updated company records related to team activities for future reference.
- Assisted in recruitment of new team members, hiring highest qualified to build team of top performers.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Worked different stations to provide optimal coverage and meet production goals.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Built strong relationships with customers through positive attitude and attentive response.
- Trained new team members by relaying information on company procedures and safety requirements.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
Food Service Worker
Sodexo USA
09.2019 - 03.2021
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Distributed food to waiters and waitresses to serve to customers.
- Portioned and wrapped food to place directly on plates for service to patrons.
- Cleaned and organized kitchen, dining and service areas.
- Cross-trained in other kitchen positions to support staff and meet customer needs and demands.
- Prepared and served various food and drink items to customer specifications in fast-paced environments.
Server/Bartender
Daytona Miller's Alehouse
09.2013 - 03.2019
- Served food and beverages promptly with focused attention to customer needs.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Seated customers in timely manner by managing reservations and waitlists skillfully.
- Processed orders and sent to kitchen employees for preparation.
- Inspected dishes and utensils for cleanliness.
- Checked guests' identification before serving alcoholic beverages.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
Education
Associate of Science - Business Administration And Management
Daytona State College
Daytona Beach, FLGED -
Daytona State College
Daytona Beach, FL01.2006
Skills
- Store Opening and Closing Procedures
- Customer Needs Assessments
- Accounts Payable and Accounts Receivable
- Retail Inventory Management
- Inventory Merchandising
- Professional Relationships
- Active Listening and Communication
- Manager Coaching and Training
- Team Leadership
- Maintaining Clean Work Areas
- Direct Counseling
- POS Systems Knowledge
- Price Changes
- Proper Staffing
- Retail Store Support
- Planogram Execution
- Staff Management
- Customer Satisfaction
- Customer Experience
- Credit Card Transaction Processing
- Shipment Processing
- Store Display Creation
- Shift Checklists
- Customer Inquiries
- Customer Service
- Accurate Cash Handling
- Cash Register Operations
- Till Counting
- Stock Organization
- Employee Terminations
- Recruiting and Interviewing
- Policies and Procedures
- MS Office Proficiency
- Associate Training
- Loyalty Programs
- Staff Assignments
- Merchandising
- Mentoring
Timeline
Store Manager
Circle K
09.2021 - 11.2022
Team Lead
Buc-ee's
03.2021 - 09.2021
Food Service Worker
Sodexo USA
09.2019 - 03.2021
Server/Bartender
Daytona Miller's Alehouse
09.2013 - 03.2019
Associate of Science - Business Administration And Management
Daytona State College
GED -
Daytona State College
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