Chrystal Spear
Lubbock,TX
Summary
Dedicated Courier enthusiastic about meeting all kinds of people and bringing experience in busy delivery and pickup settings. . Successful career history comprising more than 5 years in automobile, motorcycle and bicycle transport. Highly-skilled Courier successful in providing quality service and completing on-time deliveries. Cross-trained in all aspects of shipping and deliveries. Over 5 years of experience as delivery person working with small to large companies. Work hard to meet or exceed employer and customer expectations. Interact well with team and share advice and tips. Embrace shifting schedules and delivery routes. Always handle frustrated customers with professionalism and positive attitude. Effective Courier offering excellent skills in delivery, pickup and customer service. Pursuing similar position where focus and dedication are highly sought. Focused Courier with 2 years of employment. Complies with medical delivery specifications. Promotes sharp communication and time management skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
6
6
years of professional experience
Work History
Shift Leader
Murphy USA
06.2023 - 07.2023
- Trained new employees and delegated daily tasks and responsibilities.
- Completed cash and credit card transactions accurately using POS software.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
Driver
Lyft
04.2018 - 07.2023
- Delivered goods and products to customer on time and in excellent condition.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Achieved consistent safety targets by adjusting driving to different road and traffic conditions, balancing loads and avoiding dangerous driving actions.
- Upheld high standards of professionalism and discretion when working with high-value clients.
- Answered, scheduled and responded to reservation calls at specific times and locations.
- Assisted passengers with entering and exiting vehicles safely and securely stowed baggage to minimize damage risk.
- Kept and studied detailed mileage and fuel reports to track overall fuel costs.
- Generated consistent referrals and repeat business by providing friendly and fast service.
Owner/Operator
Twisted Witches
01.2020 - Current
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
- Created and monitored promotional approaches to increase sales and profit levels.
- Remained up-to-date on current trends and attended industry trade shows and markets to view and order inventory.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
- Conducted target market research to scope out industry competition and identify advantageous trends.
Delivery Courier
Actfast Delivery
07.2020 - 11.2023
- Followed company policies and procedures during shift.
- Greeted recipients, delivered packages and parcels and acquired proper signatures for all deliveries.
- Safely loaded items into delivery vehicle to minimize damage while in transit.
- Established lasting relationships with customers by delivering packages on time, interacting professionally and responding promptly to questions.
- Developed strong sense of most efficient routes to avoid traffic and construction on local roads and highways.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Tracked delivery information, mileage and fuel use while on shift.
- Properly documented all specimens received using [Software].
Driver
Uber
04.2018 - 06.2023
- Delivered goods and products to customer on time and in excellent condition.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Achieved consistent safety targets by adjusting driving to different road and traffic conditions, balancing loads and avoiding dangerous driving actions.
- Upheld high standards of professionalism and discretion when working with high-value clients.
- Delivered employees and materials to job sites daily.
- Answered, scheduled and responded to reservation calls at specific times and locations.
- Assisted passengers with entering and exiting vehicles safely and securely stowed baggage to minimize damage risk.
- Kept and studied detailed mileage and fuel reports to track overall fuel costs.
Telesales Representative
Telephone Marketing Services
Lubbock, TX
07.2023 - Current
- Increased sales by effectively identifying customer needs and presenting tailored solutions.
- Enhanced customer satisfaction by providing prompt and accurate responses to inquiries.
- Consistently exceeded sales targets by utilizing effective upselling techniques and persuasive communication skills.
- Supported team members in achieving shared goals, contributing to a collaborative work environment.
- Strengthened brand reputation by delivering exceptional service during each interaction with clients.
- Delivered scripted sales talks to customers reached via manual and automatic dialing systems.
- Escalated concerns or advanced problem calls to management staff.
- Informed current and prospective customers of promotions and new or upgraded products.
- Followed up with customers to solicit further sales.
- Answered questions about company offerings with knowledgeable responses about products and services.
- Completed daily cold calling and outreach to build sales pipeline.
- Delivered scripted sales pitch to potential customers, adjusting pitch to meet needs of specific individuals and businesses.
- Qualified leads and set up customer appointments for outside sales team.
- Called prospective customers in designated market area to qualify leads.
- Made average of [Number] outbound and inbound calls per day.
Education
No Degree - Chemistry
South Plains College
Levelland, TXGED -
Estacado High School
Lubbock, TX09.1994
Skills
- Lead Reporting
- Customer Satisfaction
- Resolving Shipping and Delivery Problems
- Precious Metals
- Customer Experience
- Safe Driving Practices
- Safe Vehicle Operations
- Mileage and Service Logs
- GPS and Route Planning
- Problem Resolution
- Creative Solutions
- Scheduled Services
- Recordkeeping Requirements
- Monthly Inventory
- Vehicle Inspection
- Product Availability
- Handheld Scanning Devices
- Deliver Records
- Returns Pickup
- Efficient Routing
- Delivery and Pickup
- Service Dispatching
- Collecting Medical Specimens
- Message Delivery
- Collect Payments
- Maintaining Clean Work Areas
Timeline
Telesales Representative
Telephone Marketing Services
07.2023 - Current
Shift Leader
Murphy USA
06.2023 - 07.2023
Delivery Courier
Actfast Delivery
07.2020 - 11.2023
Owner/Operator
Twisted Witches
01.2020 - Current
Driver
Lyft
04.2018 - 07.2023
Driver
Uber
04.2018 - 06.2023
No Degree - Chemistry
South Plains College
GED -
Estacado High School
Similar Profiles
Tarah CovingtonTarah Covington
Assistant Manager at Murphy USAAssistant Manager at Murphy USA
Miketha NelsonMiketha Nelson
Lead Sales Associate at Murphy USALead Sales Associate at Murphy USA
Delores PapenbergDelores Papenberg
Store Manager at Murphy USAStore Manager at Murphy USA
Jeremiah PerezJeremiah Perez
Cook at Murphy USACook at Murphy USA
Jordan LeBlancJordan LeBlanc
New Home Sales Specialist at D.R. HortonNew Home Sales Specialist at D.R. Horton