Chrystal Stambaugh
Redding,CA
Summary
Motivated professional seeking to transition skills and expertise into dental assisting.
Overview
14
14
years of professional experience
Work History
Office Manager
Comfort Inn by Choice Hotels
Redding, California
08.2020 - Current
- Managed daily office operations for guest services and staff coordination.
- Supervised front desk staff, ensuring efficient customer service and support.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Coordinated communication between departments to enhance workflow efficiency.
- Maintained inventory of office supplies and ordered replacements as needed.
- Implemented scheduling systems for housekeeping and maintenance teams.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Supervised staff members, organized schedules and delegated tasks.
- Provided training to new hires on office policies and procedures.
- Assisted in recruiting, onboarding and training new employees.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Recruited and trained new employees to meet job requirements.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Customer Relations Representative
Alorica
Fresno, California
11.2011 - 03.2014
- Resolved customer inquiries through phone, email, and live chat support.
- Provided product information and troubleshooting guidance to customers.
- Assisted customers in navigating website features and account management.
- Handled escalated issues, ensuring timely resolution and customer satisfaction.
- Conducted follow-up calls to ensure ongoing customer support and engagement.
- Educated customers on promotions and new product offerings effectively.
- Upheld privacy and security requirements for customer information.
- Answered inbound calls, chats and emails to facilitate customer service.
- Escalated customer concerns, issues, and requirements to supervisors for immediate rectification.
- Consulted with customers to resolve service and billing issues.
- Maintained high satisfaction rating with customers by providing exceptional service and support.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Supervised team of customer service and front-line personnel, resolving escalated issues and determining appropriate solutions.
- Provided technical support for online purchases and troubleshooting any issues that arose during the process.
- Assisted customers in selecting the most suitable products to meet their needs.
Education
Associate of Arts - General Studies
Fresno City College
Fresno, CA05-2011
Certificate of Technical Studies - Dental Assisting
Lincoln Dental Academy
ReddingSkills
- Office administration
- Inventory management
- Staff coordination
- Scheduling systems
- Customer support
- Workflow optimization
- Conflict resolution
- Escalation management
- Communication strategies
- Problem solving
- Effective leadership
- Team building
- Staff training
- Customer service
- Customer relations
- Office management
- Scheduling
- Relationship building
- Technical support
Timeline
Office Manager
Comfort Inn by Choice Hotels
08.2020 - Current
Customer Relations Representative
Alorica
11.2011 - 03.2014
Associate of Arts - General Studies
Fresno City College
Certificate of Technical Studies - Dental Assisting
Lincoln Dental Academy