Chrystal Steward
Dayton,OH
Summary
Highly motivated Trainee Accountant with an Associates degree in Accounting, currently pursuing a Bachelor's degree in Accounting. Equipped with knowledge, skills, and abilities to excel as an accountant, applying practical financial principles, processes, and regulations. Demonstrates strong aptitude for accounting through education and ability to quickly grasp tasks and concepts. Seeking a full-time position that offers professional challenges, utilizing exceptional interpersonal skills, excellent time management, and problem-solving abilities. Known for organization and dependability, successfully managing multiple priorities with a positive attitude. Willing to take on additional responsibilities to meet team goals. Detail-oriented team player with strong organizational skills, capable of handling multiple projects simultaneously while maintaining a high level of accuracy.
Overview
15
15
years of professional experience
3
3
Certification
Work History
Property Manager
Miami Valley Housing Opportunities
2020.02 - Current
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
- Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
- Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
- Followed up on delinquent tenants and coordinated collection procedures.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.
- Streamlined rent collection processes, reducing late payments and improving overall revenue generation.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
- Coordinated with janitorial and engineering staff on maintenance and upkeep.
- Coordinated with legal counsel to resolve tenant disputes.
- Managed budgetary constraints to maximize profitability while maintaining high-quality living environments for residents.
- Fostered a sense of community among residents through well-planned social events and activities that encouraged interaction amongst neighbors.
- Provided ongoing training opportunities for staff, promoting professional growth and fostering a cohesive team environment.
- Established strong relationships with local authorities, ensuring prompt attention to code violations or other regulatory matters affecting the property''s operations.
- Implemented comprehensive safety protocols to minimize potential risks and ensure the well-being of all residents within the property.
- Updated property management software regularly to optimize efficiency in daily operations such as scheduling maintenance tasks or tracking rent payments received from tenants.
- Developed comprehensive emergency response plan, improving preparedness for unexpected events.
- Coordinated with legal counsel to handle eviction processes smoothly and professionally.
- Maintained rigorous compliance with all housing laws and regulations, avoiding potential legal issues.
- Kept properties in compliance with local, state, and federal regulations.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
Teacher
A and D Daycare Learning Center
2018.05 - 2020.03
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Provided a safe and nurturing environment for children, regularly monitoring indoor and outdoor spaces for potential hazards.
- Actively encouraged children to develop their communication, problem-solving and social skills.
- Maintained tidy environment to comply with cleanliness and sanitation standards.
- Developed strong relationships with parents through regular communication about their child''s progress and needs.
- Oversaw daily transitions between various activities such as snack time, outdoor playtime, naptime ensuring smooth operation of daily schedule.
- Instructed children in health and personal habits, such as eating, resting, and toileting.
- Utilized positive reinforcement strategies to encourage appropriate behaviors among students while minimizing disruptions or conflicts.
- Engaged with children on individual basis to build positive relationships and promote learning.
- Guided students through daily routines, instilling a sense of responsibility and independence within each child.
- Improved classroom management by implementing clear expectations, consistent routines, and age-appropriate rewards systems.
- Intervened in disruptive behavior, using positive reinforcement strategies to redirect and calm children.
- Taught hand washing and proper use of utensils to promote good hygiene and etiquette habits.
- Implemented creative art projects to encourage self-expression and fine motor skill development among young children.
- Consulted with parents to build and maintain positive support networks and support continuing education strategies.
- Led small group instruction tailored to each child''s unique abilities and interests, ensuring personalized attention during learning activities.
- Maintained open lines of communication with other staff members regarding any concerns or updates on individual students'' progress.
- Fostered critical thinking skills in daycare students through age-appropriate problem-solving exercises during circle time activities.
- Supported diverse learners by adapting teaching methods to meet individual student needs and learning styles.
- Cultivated love for reading in children by organizing regular storytime sessions and discussions.
- Encouraged children to express themselves creatively through art and music, enhancing their creative thinking skills.
- Promoted physical health and well-being of children by incorporating daily physical activities and teaching about healthy eating habits.
- Implemented creative learning strategies, significantly increasing children's engagement with educational content.
- Enhanced children's problem-solving skills through guided activities and open-ended questions.
- Supported children's emotional development by providing comforting presence and listening to their concerns.
- Conducted regular safety drills, ensuring children knew how to respond in emergency situations.
Teacher
Creating Moments Early Learning Center
2017.07 - 2018.05
- Ensured child safety by maintaining a clean, organized, and hazard-free facility at all times.
- Arrived at assigned areas on time, prepared, and ready to work.
- Assisted children with regular handwashing and wiped down hard surfaces often to minimize germ spread.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
- Supported students'' emotional growth by fostering a nurturing, inclusive, and respectful classroom atmosphere.
- Incorporated music and play into developmentally appropriate activities.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Promoted healthy habits among students by incorporating physical activities, nutritious snacks, and proper hygiene routines into daily schedules.
- Complied with strict safety and organizational regulations, policies, and procedures.
- Aided in smooth transitions between activities throughout the day by preparing materials ahead of time and guiding students calmly from one task to another.
- Served as positive role model, promoting healthy interpersonal behaviors.
- Increased student engagement during storytime by using animated voices, gestures, and props to bring stories to life.
- Used patience, skill and various behavior modification techniques to maintain order and safety.
- Taught children to organize toys, wash hands, and share by leading by example.
- Maintained clean, neat and hazard-free areas to protect kids, personnel and families.
- Provided lunchtime assistance to monitor children, assist with eating and serve food.
Retail Associate
Burlington Stores, Inc.
2015.06 - 2017.06
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Managed inventory effectively, ensuring proper stock levels and timely replenishment of merchandise.
- Assisted customers with locating specific items in the store or suggesting alternative options based on their preferences.
- Provided excellent customer service, addressing inquiries and resolving issues swiftly.
- Maintained clean sales floor and straightened and faced merchandise.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Answered questions about store policies and addressed customer concerns.
- Streamlined store operations by organizing merchandise displays for optimal visibility and accessibility.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Monitored customers for signs of security concerns and escalated issues to management.
Cashier/Customer Service
New York Pizzeria Inc.
2014.07 - 2014.10
- Maintained a clean and organized workspace, ensuring a welcoming environment for customers.
- Demonstrated excellent multitasking skills, balancing customer orders and requests to maintain satisfaction.
- Assisted counter staff in packing ready orders and distributing to customers.
- Demonstrated adaptability by quickly learning new menu items and promotions, effectively communicating relevant information to customers.
- Collected trash and empty trays from empty tables to maintain clean and tidy dining area.
- Improved operational efficiency by assisting with opening/closing tasks such as restocking supplies or cleaning equipment thoroughly after each shift.
- Streamlined payment transactions for quicker service using cash registers and POS systems.
- Provided clear communication with kitchen staff regarding special requests or dietary restrictions, ensuring customer satisfaction with their meals.
- Completed order entries and verified correctness with customers to reduce post-order errors.
- Made change and issued receipts or tickets to customers for each transaction.
- Served as a reliable employee with consistent punctuality and attendance record, setting an example for colleagues to follow suit.
- Supported positive work atmosphere by actively participating in team meetings and offering constructive feedback when necessary.
- Provided correct change to customers while following cash handling policies and procedures.
- Performed cash, card and check transactions to complete customer purchases.
Customer Service Representative
Dial America INC
2013.03 - 2013.05
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Reduced call resolution time through efficient problem-solving and communication skills.
- Consistently met or exceeded performance goals, contributing to the overall success of the call center.
- Addressed customer account discrepancies and concerns.
- Maintained a thorough knowledge of products and services to provide accurate information to customers.
- Retained customers considering cancellation by addressing their concerns, offering alternative solutions, and showcasing the value of our products and services.
- Met customer call guidelines for service levels, handle time and productivity.
- Educated customers about billing, payment processing and support policies and procedures.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Responded proactively and positively to rapid change.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Maintained up-to-date knowledge of product and service changes.
Cashier/Customer Service
White Castle Systems
2009.09 - 2012.02
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Accurately handled cash register transactions while providing excellent customer service.
- Demonstrated excellent multitasking skills, balancing customer orders and requests to maintain satisfaction.
- Assisted counter staff in packing ready orders and distributing to customers.
- Cleaned and organized condiment and beverage stations to maintain tidiness.
- Collaborated with team members to provide exceptional customer service during peak hours.
- Handled high-pressure situations calmly during busy periods or equipment malfunctions, keeping operations running smoothly under challenging circumstances.
- Demonstrated adaptability by quickly learning new menu items and promotions, effectively communicating relevant information to customers.
- Managed cash drawer responsibly, ensuring accurate daily accounting of funds received and disbursed.
- Resolved customer complaints promptly, maintaining a positive dining experience for all patrons.
- Improved operational efficiency by assisting with opening/closing tasks such as restocking supplies or cleaning equipment thoroughly after each shift.
- Prepared food orders accurately and efficiently, adhering to strict quality control standards.
- Provided beverage cups and condiments to increase customer convenience
- Streamlined payment transactions for quicker service using cash registers and POS systems.
- Trained new employees on proper cash handling procedures and point-of-sale technology use, improving staff productivity levels.
- Operated and sanitized kitchen and food preparation equipment.
- Promoted teamwork among employees by sharing responsibilities evenly across all stations during peak business hours.
- Completed order entries and verified correctness with customers to reduce post-order errors.
- Upsold menu items effectively, increasing overall sales and contributing to the restaurant''s revenue growth.
- Assisted with inventory management, resulting in reduced food waste and improved stock rotation.
- Made change and issued receipts or tickets to customers for each transaction.
- Properly maintained and operated cash register and POS system to swiftly process payments.
- Ensured compliance with local health regulations through diligent adherence to sanitation guidelines in both front-and back-of-house areas.
- Utilised proper PPE and followed food-preparation safety and sanitation guidelines to reduce risks.
- Served as a reliable employee with consistent punctuality and attendance record, setting an example for colleagues to follow suit.
- Counted and balanced cash drawer at beginning and end of shift to reduce errors and theft.
- Supported positive work atmosphere by actively participating in team meetings and offering constructive feedback when necessary.
- Provided correct change to customers while following cash handling policies and procedures.
- Replaced CO2 tanks and soda syrups when depleted.
- Performed cash, card and check transactions to complete customer purchases.
- Used POS system to enter orders, process payments and issue receipts.
- Processed refunds and exchanges in accordance with company policy.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Handled cash with high accuracy and took care to check bills for fraud.
- Responded promptly to requests for assistance, spills and customer inquiries.
Education
Bachelor of Arts - Accounting
University of Phoenix
Tempe, AZ05.2025
Associate of Arts - Accounting
University of Phoenix
Tempe, AZ09.2014
Firestone High School
01.2004
Skills
- Exceptional oral and written communication skills
- Microsoft Excel expertise
- Compliance Monitoring And Auditing procedures
- Rental Recordkeeping and Data Entry
- Problem-solving abilities nd Attention to Detail
- Multitasking and Time Management Abilities
- Organizational Skills
- Critical Thinking and Analysis
- Document Recordkeeping
- Tax Return Filing
- Adaptability and Flexibility
- Accounting Principles (GAAP)
Certification
CPR Certification
Timeline
Property Manager
Miami Valley Housing Opportunities
2020.02 - Current
Teacher
A and D Daycare Learning Center
2018.05 - 2020.03
Teacher
Creating Moments Early Learning Center
2017.07 - 2018.05
Retail Associate
Burlington Stores, Inc.
2015.06 - 2017.06
Cashier/Customer Service
New York Pizzeria Inc.
2014.07 - 2014.10
Customer Service Representative
Dial America INC
2013.03 - 2013.05
Cashier/Customer Service
White Castle Systems
2009.09 - 2012.02
CPR Certification
Bachelor of Arts - Accounting
University of Phoenix
Associate of Arts - Accounting
University of Phoenix
Firestone High School
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