Chrystal Stillwell
Albuquerque,NM
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results, bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, company procedures and providing solutions to build loyalty.
Overview
8
8
years of professional experience
Work History
Credit Consultant
Progrexion/ Lexington Law Firm
02.2022 - 04.2023
- Provide credit consultations to originate new client opportunities.
- Maintained compliance with applicable regulations and laws governing consumer credit.
- Analyzed creditworthiness of loan applicants and determined credit risk of loan requests.
- Analyzed and monitored portfolio credit performance against expectations and recommended improvement strategies through using our services.
- Skilled at working independently and collaboratively in a team environment.
Personal Assistant to the Owner
Green Terra Alchemy
07.2020 - 05.2022
- Sales/Marketing
- Conducted target market research to discover customer needs and analyze competitor trends.
- Experienced with productivity tools such as, Zoom, Google Docs , Excel, Quickbooks and Sheets.
- Collaborated in cloud environments such as Trello and Google Workspace.
- Kept detailed track of household and maintenance inventory and schedules.
- Maintained and organized all shared drives, documents and spreadsheets in Google Workspace.
- Soil Remediation and Farming
Server
Village Inn
06.2015 - 03.2020
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Assistant Property Manager Office Administrator
Albuquerque Vacation Homes
09.2015 - 11.2018
- Administered operations to handle needs of 8 vacation rentals
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Implemented project management techniques to overcome obstacles and increase team productivity.
- Interacted with customers by phone, email, or in-person to provide information.
- Reconciled account files and produced monthly reports.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
Education
No Degree - Communications, Science, Engineering
Central New Mexico Community College
Albuquerque, NMSkills
- Client Needs Assessment
- Strong Communication
- Customer Rapport
- Data Entry
- Productivity Standards
- Conflict Resolution Techniques
- Recordkeeping Requirements
- Conducting Financial Assessments
- Consultative Sales Approach
- Continuous Improvement
Timeline
Credit Consultant
Progrexion/ Lexington Law Firm
02.2022 - 04.2023
Personal Assistant to the Owner
Green Terra Alchemy
07.2020 - 05.2022
Assistant Property Manager Office Administrator
Albuquerque Vacation Homes
09.2015 - 11.2018
Server
Village Inn
06.2015 - 03.2020
No Degree - Communications, Science, Engineering
Central New Mexico Community College
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