Chrystal Sylvain
Powder Springs,GA
Summary
Experienced professional with a background in business administration seeking a position to further professional and personal growth. Demonstrated expertise in customer service and healthcare, with a proven ability to identify issues and implement effective solutions. Committed to continuous learning, growth, and success within the organization.
Overview
15
15
years of professional experience
Work History
HR Resolution Specialist
WellStar HR Service Center
07.2022 - Current
- Resolving employee inquiries, customer complaints and evaluating supporting documents
- Manage escalated calls from external customers and internal customers
- Research solutions
- Escalate complex inquiries to appropriate team members as needed
- Responsible for tracking, documenting, and reporting trends by type or query
- Sharing information with HRSC team lead
- Maintained elevated level of professionalism and calmness with all personnel even in high-stress situations
- Listened to customer feedback, provided appropriate responses, and forwarded issues to the appropriate department
- Managed sensitive information with maturity and professionalism
- Completed projects on time
- Contributed to development, planning and completion of project initiatives
- Followed confidential regulations to maintain privacy
- Followed established policies and procedures to maintain compliance with regulations
- Manages on-boarding and training new hires to effectively communicate WellStar policies, procedures, and ethics
- Verifying new hire files certificates and licenses updated and renewal
- Verifying new hire files paperwork is correct and in order
- Ship all new hire files to the correct WellStar facility
- Prioritized and organized tasks to efficiently accomplish service goals
- Recognized by management for providing exceptional customer service
- Updating employee’s personal information on Workday
- Coordinating and supervising the daily activity of Workday HR system
- Build and maintain documentation of simple integrations for internal and external purposes in Workday
- Involved in implementing solutions regarding payroll, compensation, license, certification, business process, termination, learning, expenses, reports, bonuses, job requisition, delegate, cost center and organizational chart
- Proficient in Workday Enterprise management
- Demonstrate proficiency in using the preferred HRIS to track employee inquiries/transactions and follow all required system steps to closure
- Utilize PreCheck and Cisive to print team members background report.
Imaging Tech Assistant
WellStar Atlanta Medical Center
03.2020 - 07.2022
- Attending to patient needs during imaging procedures.
- Applying and maintaining up-to-date knowledge of radiation protection and safety practices.
- Managed approximately 30 outbond calls in regards to patient imaging results.
- Assist technologist and/or nurses with patients, transporting patients and perform patient advocate functions
- Assist with supply and room stocking activities
- Call nurses to verify if the patient is alert and oriented
- Make sure MRI screening forms are complete by patient or family member
- Fax non- alert forms to radiologist if patient were not alert and oriented
- Providing safe, age-appropriate care to patients in accordance with policy and procedures
- Maintain good working relationships with managers, staff, physicians, and their staff
- Assist technologist and/or nurses with patients, transporting patients and perform patient advocate functions
- Applied critical thinking and research to address complex issues.
Human Resource Intern
Floyd County Human Resources Department
01.2022 - 04.2022
- File employee's forms
- Make copies of forms for orientation
- Excel projects
- Assist director during interviews
- Design flyers for the wellness committee
- Develop strategies to improve the filing system
- Payroll
- Insurance.
- Created and updated tracking spreadsheets using MS Excel.
- Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
Rehabilitation Aide
WellStar Atlanta Medical Center
05.2018 - 03.2020
- Assisted patients during ambulation to prevent injuries
- Demonstrated proper body mechanics and patient handling techniques for patient transfers and positioning
- Facilitated patient and family education and training on assistive device and adaptive equipment uses
- Administered structured activities to socialize patients
- Prepared patients for treatment by positioning, dressing, or removing external supports
- Assist therapist with patient care
- Sterilized supplies
- Restock supplies
- Clerical assistance
- Follow guidelines for patient care and safety
- Maintained effective communication between department heads and medical staff
- Encouraged creative thinking, problem solving, and empowerment to boost morale and teamwork
- Assisted patients in putting on supportive devices such as braces and slings to help them stick to their treatment plans
- Was responsible for the patients' safety and well-being
- Assisted elderly patients with all daily living tasks to improve their quality of life
- Assisted physical therapists with patient examinations using manual therapy techniques and therapeutic exercise instruction
- Utilized gait belts, lifts, or slings to safely move and transfer patients.
Scheduler
WellStar Windy Hill Hospital
04.2016 - 05.2018
- Providing customer service
- Manage heavy phone volume
- Schedule patients for mammogram, bone density, ultrasound, CT, MRI, X-ray and more
- Put orders in Epic
- Call physician's office for orders
- Managed complaints and questions, and re-directed calls to other team members
- Scheduled and confirmed appointments to customer
- Answered phone calls and answered questions from potential customers.
Records Clerk
WellStar Cobb Hospital
10.2011 - 04.2016
- Answered incoming calls and scheduled appointments for physicians
- Call patients for their results
- File and pull patient charts
- Print films for patients
- Organized files, faxed patients' reports to various facilities as instructed, and scanned documents while keeping the front desk and reception area tidy
- Followed confidentiality regulations to maintain privacy
- Greeting Incoming visitors warmly, and I provided directions and answered questions
- Assisted with typing, data entry, and answering incoming calls as required
- Provided excellent customer care by responding to inquiries and requests for information
- Sorted all paperwork and documents alphabetically and according to dates and significance
- Maintained organized filing system to facilitate easy retrieval of documents.
Home Aid/Private Care
Cherokee Angel Personal Care Home
11.2009 - 06.2010
- Created nutritious meal plans and prepared daily offerings to meet the dietary needs of patients
- Maintained patient's living space by completing various housekeeping tasks
- Assisted residents with hygiene needs according to care plan including bathing, grooming, and dressing
- Ensured safety of patients and provided transportation services as needed
- In charge of ensuring that the assigned station and service areas were clean, sanitary, and well-organized
- Recognized abnormalities and/or changes in patients' health status and reported them to the manager
- Laundered items, changed sheets, and make the bed to keep the patients' bedroom clean
- Identified specific needs and provided the highest level of care for the patient’s well-being
- Provided direct personal care and administrative services to clients.
Education
Bachelor of Science - Healthcare Management-BBA
Georgia Highlands College
Rome, GA05.2022
Associate of Science - Business Administration
Georgia Highlands College
Cartersville, GA05.2020
Associate of Science - Pharmacy Technology
Brown Mackie College - Atlanta
Atlanta, GA05.2013
Certificate - Medical Assisting
Sanford Brown College
Atlanta05.2010
Skills
- Customer service
- MS Office 365
- Organizational skills
- Problem resolution
- Conflict resolution
- Professional ethics understanding
- Data entry
- Epic
- ICIMS
- HRIS
- Lawson
- Success Factors
- Kronos (UKG Pro)
- ServiceNow
- 3CLogic
- JDXpert System
- Workday
- PreCheck
- Cisive
- File audit for pre-boarding
- Time Management
- Attention to details
Accomplishments
- Workday Essentials for Team Members and Leaders Certificate (2023)
- UKG Essentials Training Certificate (2023)
- 10 Years of Service at WellStar (2022)
- President's List (Fall 2022)
- President's List (Fall 2021)
- Dean's List (Spring 2021)
- President's List (Summer 2021)
- Phi Theta Kappa Honor Society Member (2018)
- Success Factors Learning Admin Training (2011)
Timeline
HR Resolution Specialist
WellStar HR Service Center
07.2022 - Current
Human Resource Intern
Floyd County Human Resources Department
01.2022 - 04.2022
Imaging Tech Assistant
WellStar Atlanta Medical Center
03.2020 - 07.2022
Rehabilitation Aide
WellStar Atlanta Medical Center
05.2018 - 03.2020
Scheduler
WellStar Windy Hill Hospital
04.2016 - 05.2018
Records Clerk
WellStar Cobb Hospital
10.2011 - 04.2016
Home Aid/Private Care
Cherokee Angel Personal Care Home
11.2009 - 06.2010
Bachelor of Science - Healthcare Management-BBA
Georgia Highlands College
Associate of Science - Business Administration
Georgia Highlands College
Associate of Science - Pharmacy Technology
Brown Mackie College - Atlanta
Certificate - Medical Assisting
Sanford Brown College
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