Chrystal Trejo
Rio Grande City,TX
Summary
Experienced Office Coordinator with a strong background in clerical and team support. Efficiently schedules meetings and appointments, organizes office operations. Committed to punctuality, meeting customer needs, and fulfilling office demands. Possesses knowledge in basic technical issues and certified in IT Support, brings a well-rounded skill set to ensure smooth office functioning and exceptional customer service.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Office Coordinator
C2 Globlal Professional Services
12.2016 - Current
- Maintain and update filing, inventory, mailing, and database systems, either manually or using a computer
- Communicate with customers, employees, and other individuals to answer questions, disseminate or explain information, take orders, and address complaints.Open, sort, and route incoming mail, answer correspondence, and prepare outgoing mail
- Run reports and distribute accordingly for the center manager and career counselor
- Distribute support service assistance to customers and data entry record keeping
- Conduct the supply order request for the center and implement inventory control for supplies
- Act as a liaison with other departments and outside agencies, including Board and Corporate staff
- Handle confidential and non-routine information and explain policies when necessary
- Primary contact for Texas Wage and Hour Complaints
- In charge of the File Room for our center and the other 5 centers.
- Revise incoming spreadsheets from all centers and ensure centers follow Company Directive Process for sending boxes to the File Room.
- Adhered to data confidentiality practices, coordinated meetings and maintained heavy daily call volumes.
- Instructed new hires on administrative procedures and company policies, closely checking work to verify performance.
- Organized workloads to streamline tasks and efficiently oversee day-to-day operations under tight deadlines.
- Supported internal team members with technical knowledge, operational support and exemplary customer service.
- Balanced and updated computer accounting records and budget reports
- Track documentation for Support Service receipts
- Completed benefits paperwork, processed employee incident reports and performed data entry tasks to maximize team productivity.
- Managed and distributed incoming and outgoing mail and packages for staff.
- Documented daily office activities in report logs for management review, smoothly implementing suggested operational changes to eliminate process gaps.
- Input accurate account data to efficiently update company database and maintain detailed records.
Cashier
Riverview Family Center
10.2012 - 02.2013
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Helped customers find specific products, answered questions and offered product advice.
- Processed sales transactions to prevent long customer wait times.
- Accepted cash and credit card payments, issued receipts and provided change.
- Wrapped items and carefully bagged purchases to prevent merchandise breakage.
- Learned roles of other departments to provide coverage and keep store operational.
- Verified customer age requirement for alcohol or tobacco purchases.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
- Used suggestive selling techniques to promote add-on sales.
- Answered customer questions and provided store information.
- Discounted purchases by scanning and redeeming coupons.
APC Home Health Service
Case Bank
09.2009 - 10.2009
- Bill medical accounts, insurance, appeals, denials, and rejections, accounts payable and receivables
- Worked with DADS program (support services) to get them eligible for the services provided with in the
- DADS program.
- Developed strong and trusting rapport with patients to facilitate smooth, quality care.
- Followed HIPAA regulations to maintain confidentiality of sensitive patient information.
- Documented care provided and submitted notes to supervisor.
- Answered questions and assisted with health system coordination, patient rights and privacy of personal information.
Manager
Affordable DME
09.2009 - 10.2009
- Trained employees on additional job positions to maintain coverage of roles.
- Greeted and encouraged feedback from customers to implement in-store operational changes.
- Trained patients on how to properly operate medical equipment.
- Informed patients about proper use of compression stockings, nebulizers and urinary bags and answered questions in regards to these items.
- Instructed individuals on proper use of blood pressure monitors and other medical devices.
- Reported data for maintenance, installations and inventory assessments.
- Inspected malfunctioning medical equipment with test and analysis instruments.
- Examined facility's structural environment and equipment to protect patients and staff from electrical or mechanical hazards.
- Juggled multiple projects and tasks to ensure high quality and timely delivery.
- Applied HIPAA privacy and security regulations while handling patient information.
- Completed and submitted appeals for denied claims.
- Reviewed claims for coding accuracy.
- Coordinated communications between patients, billing personnel and insurance carriers.
- Contacted insurance providers to verify insurance information and obtain billing authorization.
- Organized information for past-due accounts and transferred to collection agency.
- Handled billing, waivers and claims for private and commercial clients.
- Used software system to manage provider schedules and keep calendar organized practice.
- Used various health record indexes and storage retrieval systems to manage medical billing.
- Used computer system to record weekly expenditures and balances.
Administrative Assistance
Inhouse Health Care
01.2009 - 05.2009
- Developed administrative processes to achieve organizational objectives and improve office efficiency.
- Managed physical and digital files, monitored spreadsheets and updated reports to coordinate project materials.
- Directed customer communication to appropriate department personnel.
- Monitored office equipment and scheduled repairs.
- Managed office duties, ordered materials, organized workspaces, answered emails and made phone calls.
- Obtained scanned records and uploaded to database.
- Scheduled and coordinated meetings, appointments and travel arrangements for managers or supervisors.
- Oversaw heavy load of administrative tasks while verifying accuracy and prompt completion of paperwork.
- Followed rehabilitation and treatment care plans to accelerate patient recovery, minimize pain and optimize patient outcomes.
Administrative Assistance/Medical Biller
Linos Medical Equipment
10.2007 - 10.2008
- Responded effectively to sensitive inquiries or complaints.
- Prepared and prioritized calendars and correspondence.
- Maintained accurate department and customer records.
- Managed office duties, ordered materials, organized workspaces, answered emails and made phone calls.
- Answered and routed telephone calls and took messages.
- Applied HIPAA privacy and security regulations while handling patient information.
- Completed and submitted appeals for denied claims.
- Reviewed claims for coding accuracy.
- Reviewed account information to confirm patient and insurance information is accurate and complete.
- Documented and filed patient data and medical records.
- Reconciled clinical notes, patient forms and health information for compliance with HIPAA rules.
- Sought clarification from physicians and other hospital personnel for answers to needed coding interpretations prior to abstracting records.
- Performed routine quality assurance audits to promote data integrity.
- Maintained current working knowledge of CPT and ICD-10 coding principles, government regulation, protocols and third-party billing requirements.
Drive-Thru Cashier
Arby's
02.2005 - 04.2005
- Kept drive-thru station well-stocked and organized to meet customer needs.
- Worked quickly to document orders, answer questions and process payments, keeping high-volume line moving and maintaining high customer satisfaction.
- Completed opening, closing and shift change tasks by following company guidelines.
- Capitalized on slow periods to restock supplies, clean counters and remove trash.
- Backed up front counter employees to maximize guest satisfaction with speedy service.
- Checked headsets and replaced batteries prior to rush periods to maintain readiness.
- Took orders, prepared foods and processed payments in full-service establishment.
- Followed store policies and procedures in regards to cleaning and sanitizing.
- Worked nights, weekends and holidays and maintained calm, pleasant demeanor.
- Informed customers of regular deals or monthly specials to upsell orders.
- Assembled accurate food orders into bags, adding condiments, utensils and napkins.
- Processed credit card and cash payment for orders, counting out change and furnishing receipts.
- Tallied cash register at end of shift to reconcile with shift sales.
- Welcomed customers, offering assistance to help find store items.
- Processed customer payments quickly and returned exact change and receipts.
- Placed merchandise in bags or boxes and gave packages to customers.
- Answered phone calls to assist customers with questions and orders.
- Counted drawers at start and end of shifts to validate daily records and uphold accounting accuracy.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
92A Automated Logistical Specialist
US Army
07.2001 - 03.2004
- Checked paperwork and freight condition to determine optimal loading and unloading sequences.
- Checked material specifications against information contained in work orders.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Relayed information between drivers and recipients regarding ETA and potential delays.
- Conducted inventory checks and resolved discrepancies.
- Kept deliveries on track and provided timely status updates.
- Scheduled material deliveries, equipment repair and shipment transportation.
- Automated office operations, managed client correspondence and supplied record tracking and data communication services.
- Fostered customer retention by cultivating long-term rapport based on prompt and courteous service.
Education
High school diploma - General
Roma High School
Roma, TXSkills
- Typing Speed 80 Words Per Minute
- Email Software
- Presentation Software (PowerPoint)
- Spreadsheet Software (Excel)
- Word Processing Software (Word, Notepad, Adobe)
- Clerical skills, computer literate, data entry, filling work
- Customer Complaint Resolution
- File Management
- Report creation
- Quality assurance controls
- Inbound and Outbound Calling
- Office equipment proficiency
- Implementing/managing directory services
- Data management and recovery
- IT security
- Cryptology/encryption
- Hashing
- Network security
Certification
GOOGLE IT Support Professional Certificate
Languages
Spanish
Native or Bilingual
Timeline
Office Coordinator
C2 Globlal Professional Services
12.2016 - Current
Cashier
Riverview Family Center
10.2012 - 02.2013
APC Home Health Service
Case Bank
09.2009 - 10.2009
Manager
Affordable DME
09.2009 - 10.2009
Administrative Assistance
Inhouse Health Care
01.2009 - 05.2009
Administrative Assistance/Medical Biller
Linos Medical Equipment
10.2007 - 10.2008
Drive-Thru Cashier
Arby's
02.2005 - 04.2005
92A Automated Logistical Specialist
US Army
07.2001 - 03.2004
High school diploma - General
Roma High School
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